This is my email to youwager and just so everyone knows in short I entered a roulette table, watched a dealer change and a spin of the wheel. After the spin of the wheel I placed a $5 dollar bet on 17 and $3 dollar bet on 34. The ball landed on 17 and I was expecting to be paid when all of a sudden the wheel began to spin again and my account read $8 dollars. This is a true story and here is the email I just wrote them. I will update later as they said to expect 12 hours for them to review this matter ........ I entered the Roulette table and after watching a dealer change at sometime around 11:30-11:40 est standard time I placed my first wager. I placed $5 dollars on 17 and $3 dollars on 34. Not knowing the minimum bet is $5 dollars, I saw the ball land on 17 and I actually couldn't believe I hit! I was expecting a payout when the wheel began to spin again and I noticed in my account I still had $8 dollars. I began typing to the pitboss and out of confusion I tried placing a $1 dollar bet to see what would happen. It said that the bet did not meet the table minimum requirements and so I continued to type to the pitboss asking questions. The response appeared to be an auto response and it said something like," your wager was not recognized"...... I couldn't believe it! So I tried placing another bet because I began to think I was at a $10 dollar minimum table and it might be possible that I was in the wrong. So I placed a $5 dollar bet on 17 again,just to see if it accepted it, and low and behold it did. I then knew that I did the same exact thing and I should have been paid out on the $5 dollar bet. I remember placing $5 dollars on 17 I saw that my account balance read $3 dollars and so I placed $3 dollars on 34 my account then read $0... The wheel spun and wham, the ball landed on 17 and I couldn't believe it.
I'm not sure the exact hand number because keep in mind this was the first time I ever placed a bet on Roulette and I was waiting to get paid when the wheel began to spin and a new hand history number registered. Hand number 5066793 is the hand that I logged out on and I called customer service who told me to email this to you.
I am documenting this on SBR sports forums and I am going to update them on the progress of this matter and how Youwager decides to handle this matter.
I expect you to find that everything I stated is accurate and that I will be paid out on my $5 dollar wager. Once this matter is resolved I will promptly register that in the forums and let everyone know that it was a mistake and that youwager paid out as they should.
Thank you kindly,
Donald
I'm not sure the exact hand number because keep in mind this was the first time I ever placed a bet on Roulette and I was waiting to get paid when the wheel began to spin and a new hand history number registered. Hand number 5066793 is the hand that I logged out on and I called customer service who told me to email this to you.
I am documenting this on SBR sports forums and I am going to update them on the progress of this matter and how Youwager decides to handle this matter.
I expect you to find that everything I stated is accurate and that I will be paid out on my $5 dollar wager. Once this matter is resolved I will promptly register that in the forums and let everyone know that it was a mistake and that youwager paid out as they should.
Thank you kindly,
Donald
