filed a complaint about pinnacle

**EXhoosier10** · 11-07-13, 01:03 PM

need a TLDR closing. Nobody is going to read this

**allin1** · 11-07-13, 01:50 PM

when did you report the account made by the identity thief?

My guess is that they don't want your business because they suspect you of something. Probably you'll have to accept general rule 20 and live with it.

**easyliving** · 11-07-13, 02:03 PM

never question pinnacle

**relaaxx** · 11-07-13, 04:16 PM

you filed a complaint-hopefully that helps you out. not being able to talk to a manager sucks, just easier to explain anything-maybe SBR can talk to someone and get you an answer. worth a shot. good luck.

**capone1899** · 11-07-13, 05:08 PM

Cliff notes version please

**shaunovery** · 11-07-13, 05:58 PM

Fighting losing battle here wulfy

**Wulfman14** · 11-07-13, 07:58 PM

how am i in the wrong here? i reported the identity theft as soon as i linked it to the account they said i created which i didnt. anyway sbr is going to see what they can do. but i provided pinnacle csd with hard proof emails of what their reps told me in august about being able to close the scam account and make a new one. they wanted a lot of documents and i gave them everything. i asked if it is okay to open a new account and they said sure. now i log in to make a deposit two months later and i see my account suspended . i told a customer rep everything and showed her what her staff told me in late august. hard proof. she said i dont care about what was told to you , it doesnt matter. so i said i see so you can say one thing and do something completely different 2 months later? she said yes that is correct. i have the email. she says citing general rule 20 you are not eligible to have an account at pinnacle. 2 months ago after providing everything they asked for i was legit and they allowed me to open a new account. i got a new pin code thru email and was told by a rep it is ready to be funded and used. now it is suspended and i am not eligible to have an account there.

general rule 20 is there answer to everything even though i bury them with each subsequent email.

**Wulfman14** · 11-07-13, 08:02 PM

Originally posted by allin1

when did you report the account made by the identity thief?

My guess is that they don't want your business because they suspect you of something. Probably you'll have to accept general rule 20 and live with it.

lol suspect me of what ? the account was not used at all. they tried to use my DC to deposit but it didnt work. so the account was inactive until i was notified it existed. they told me in late august we want certain documents from you to close the account. i gave them everything and opened a new account. now 60 days later that account is suspended and i am not allowed to be a customer at pinnacle anymore. again citing general rule 20.

only sbr can try and help some now otherwise im done with em'
dont even have a phone number or live chat . what kind of bs is that ?

**allin1** · 11-07-13, 08:23 PM

Originally posted by Wulfman14

how am i in the wrong here?

maybe they just don't like you. they have the right to chose their customers, it's their business. I did not say you are in the wrong, I just said they don't want your business and I don't think they will ever give you the reason because these cases are very rare. You are an exception, pinny take almost anyone.

Originally posted by Wulfman14

lol suspect me of what ?

I don't know, but usually pinny only does this to those who are suspected of cheating. Maybe they are afraid that some US citizen will try and bet with them through you, I was not implying that they suspect you of fraud.

They probably won't tell you their reason but such a business must have the general rule 20 so they could avoid customers they don't want. Any business wants a lot of customers, but some of them you want to avoid. I don't know why they want to avoid you but they must have a reason, I don't think they are smoking stuff there and are just paranoid.

You know why they don't have a phone for customer service? Because they are that good and don't need one. People still bet millions with them every week. They are by miles the best bookmaker around.

I hope sbr will help you on this one, at least to clarify the issue, but I doubt pinny will want to clear things up, considering it is their right to not take someone's action. Disputes are usually for cases when you are being cheated, not being payed, etc... but a bookmaker always has the right to close someone's account and not do business with him/her without any explanation. Can't see what sbr can do about that but good luck.

**Wulfman14** · 11-08-13, 12:11 AM

Originally posted by allin1

maybe they just don't like you. they have the right to chose their customers, it's their business. I did not say you are in the wrong, I just said they don't want your business and I don't think they will ever give you the reason because these cases are very rare. You are an exception, pinny take almost anyone.

I don't know, but usually pinny only does this to those who are suspected of cheating. Maybe they are afraid that some US citizen will try and bet with them through you, I was not implying that they suspect you of fraud.

They probably won't tell you their reason but such a business must have the general rule 20 so they could avoid customers they don't want. Any business wants a lot of customers, but some of them you want to avoid. I don't know why they want to avoid you but they must have a reason, I don't think they are smoking stuff there and are just paranoid.

You know why they don't have a phone for customer service? Because they are that good and don't need one. People still bet millions with them every week. They are by miles the best bookmaker around.

I hope sbr will help you on this one, at least to clarify the issue, but I doubt pinny will want to clear things up, considering it is their right to not take someone's action. Disputes are usually for cases when you are being cheated, not being payed, etc... but a bookmaker always has the right to close someone's account and not do business with him/her without any explanation. Can't see what sbr can do about that but good luck.

maybe they just dont like me ? that is a reason to ban me from betting there man ? i mean i know i cant win against a sportsbook that has billions of dollars in turnover every year. i wagered with them back in 1999 when they were doing business in the US. i never had a problem with them. im sure they have a lot of US citizens betting through foreign relatives or friends so that cant be a reason guy.

yes i know they are the best bookmaker around and that is why i am pissed at being tossed to the curb for no reason. especially when i provided all documents verifying my identity. i just want a response or explanation as to why 2 months after i open a new account they decide they dont want my business. after they emailed me confirming and validating all my documents ! there couldnt have been anything "suspicious" going on in my account because it has been inactive for the last decade at least ! since they left the US market. anyway i dont think anything is going to happen. best case scenario a manager speaks with sbr and sees how ridiculous this whole thing is and reinstates me as a customer. otherwise just have to move on.

**Wulfman14** · 11-08-13, 12:21 AM

the only thing i can think of is they are concerned about identity theft and having future problems with me on this issue but i have taken all steps to make sure that is not an issue anymore. i only use my home computer. router firewall, windows firewall antivirus software the works. since then all my ************ and debit cards are with another bank. my address is different and i am very cautious about my personal info after being a victim of it. and once you have a name , im sure there are some smart ass 16-18 yo teenagers with a computer that can get most info about you anyway. and i've shown them pictures of me holding my passport ! how many identity thieves have that ? i just dont get it...not to mention ive lost thousands to them when betting with them in the US

**lecubs28** · 11-08-13, 12:22 AM

just play at betonline instead. great book

**DiCaprioHD1995** · 11-08-13, 01:07 AM

did they returned your money back to your bank account ?

or they cheated u < no money - no active accounts > ?

**allin1** · 11-08-13, 06:31 AM

If you even sent a pic with you holding an identity document then you should have been ok, unless they think you are CIA with a fake identity. lol

I must admit though I do wonder why would someone steal your identity and create an account at pinny and try to play there? Would he be able to withdraw any potential winnings without eventually being caught? It sounds fishy

Did you make any bets in the two months your account was approved/verified until it got closed? If not maybe that's the problem. lol

**TennisProFrance** · 11-08-13, 06:34 AM

Dodgy accounts, potential fraud with chargebacks down the road?, citizenship issues... doesn't smell very good and so they probably cant be bothered (too much risk) to deal with this type of profile. That's my guess. Would you if the boot was on the other foot?

**TennisProFrance** · 11-08-13, 06:36 AM

Originally posted by allin1

If you even sent a pic with you holding an identity document then you should have been ok, unless they think you are CIA with a fake identity. lol

I must admit though I do wonder why would someone steal your identity and create an account at pinny and try to play there? Would he be able to withdraw any potential winnings without eventually being caught? It sounds fishy

Did you make any bets in the two months your account was approved/verified until it got closed? If not maybe that's the problem. lol

This, doesn't add up.

**Wulfman14** · 11-08-13, 08:30 AM

Originally posted by TennisProFrance

Dodgy accounts, potential fraud with chargebacks down the road?, citizenship issues... doesn't smell very good and so they probably cant be bothered (too much risk) to deal with this type of profile. That's my guess. Would you if the boot was on the other foot?

as i told you the identity theft is unlikely to happen as after the incident i have not had any problems and take more then enough precautions to guard my personal info. so chargebacks are not even something to ponder because i use skrill to make any deposits and secondly i only use my home computer now to do any betting. dont know what you mean by citizenship issues, my ip address clearly tells them where im located at the moment. yes if were a manager i would hear the persosn out after all the evidence they provided me. and especialy after my reps said one thing and decide to do the opposite less then a few weeks later.

**cloudagh** · 11-08-13, 08:36 AM

At least they didn't tell you to "clear your cache" which is usually CS answer for everything there.

**TennisProFrance** · 11-08-13, 10:33 AM

If somebody had access to your documents including ************, why on earth would they try to open a pinny account when they can't withdraw the money anyway. Surely they would use the info/date to actually buy something or use it for something meaningful? Your story would make no sense to them and so they probably don't believe you and view you as a dodgy profile (rightly or wrongly). Where you do your business doesn't matter, as long as it's within a legal country for that business - wont make any difference to them or the argument.

**Wulfman14** · 11-08-13, 11:51 AM

Originally posted by allin1

If you even sent a pic with you holding an identity document then you should have been ok, unless they think you are CIA with a fake identity. lol

I must admit though I do wonder why would someone steal your identity and create an account at pinny and try to play there? Would he be able to withdraw any potential winnings without eventually being caught? It sounds fishy

Did you make any bets in the two months your account was approved/verified until it got closed? If not maybe that's the problem. lol

exactly holding my passport. what more do they want to prove my identity ? all i can suspect is that when i came to this country i opened an account at bet365 and used to check lines at pinnacle at a cyber cafe becaue i had no computer at the time. so i did all my capping and placing bets there daily. someone must have watched me and monitored my routine and once they got hold of my wallet they opened an account at pinnacle and probably tried to use the DC at other sites i dont know about. they probably even tried at bet365 but i already had an account there so they were blocked . at pinnacle it went through because i had no account there at the time. but the staff at pinnacle refuses to believe this for some reason .

i guess when you are honest and tell the truth about what happneed pinnacle bans you . i cant even begin to imagine how many people take advantage of their rules on a daily basis. i tell the truth about my issue and i am banned ? no ak

no allin i didnt place any bets since i opened a new one in late august . i went to make a deposit by skrill two days ago and see they suspended the account. i dont think they suspended the account due to inactivity lol

**Wulfman14** · 11-08-13, 11:57 AM

Originally posted by TennisProFrance

If somebody had access to your documents including ************, why on earth would they try to open a pinny account when they can't withdraw the money anyway. Surely they would use the info/date to actually buy something or use it for something meaningful? Your story would make no sense to them and so they probably don't believe you and view you as a dodgy profile (rightly or wrongly). Where you do your business doesn't matter, as long as it's within a legal country for that business - wont make any difference to them or the argument.

i dont know what else they tried to do with the DC cuz i cancelled everything. they didnt have access to my documentx, my license and bank debit cards. they dont believe me after they told me to send documents so i would be able to close my account and then told me it is okay to open a new one . why not just ban me in late august then ? why lead me on , let me open a new account and send me an email saying i am free to fund and bet with this account ? and then 2 months later cite some bullshit rule saying they can change their mind about a customer anytime they wish. if they didnt want my business they shouldve said so when i reported the identity theft. you know how many documents they asked for to prove my identity ? why make me go through all of that knowing the end result is going to be me not being able to have an accesible account there ?

**allin1** · 11-09-13, 02:25 AM

There have been cases in the past where people have opened accounts at a sportsbook, made a deposit, and placed some big bets... if they win, they provide all necessary documents and withdraw, if they lose, they disappear and the "real owner" of the card shows up saying his card has been stolen and the one who made that account was an identity thief. I don't think books buy into that identity thief thing because such "thieves" would rather spend the money, not bet it on sports, so you have to understand that you raised some flags the moment you showed up reporting the identity theft. They probably let you provide the documents to see what you are up too, to give you a chance in case you were trying to be an honest gambler, but something eventually made someone make the decision to close your account.

By the way why did you go to all that trouble to get your account verified if you weren't going to deposit for the next 2 months?

**SBR Forum** · 11-09-13, 11:27 AM

We reviewed the complaint. There are a couple of obvious red flags, including the random alleged ID theft, that would make any sportsbook hesitant on accepting more business from a user that seems like has been nothing but trouble. This is not uncommon and fairly standard.

**Wulfman14** · 11-10-13, 12:51 PM

i understand why pinnacle is hesitant to do business after me reporting identity theft. any company would. they saw me as a future risk. sbr forum said it correctly red flags were raised and they hesitated on accepting more business. they told me no and i kept at it because i did not want to lose betting at an A+ sportsbook.

standary industry terms. close thread. plenty of other books to do business with. just no pinnacle for me now

**chilidog** · 11-10-13, 01:01 PM

Originally posted by Wulfman14

i understand why pinnacle is hesitant to do business after me reporting identity theft. any company would. they saw me as a future risk. sbr forum said it correctly red flags were raised and they hesitated on accepting more business. they told me no and i kept at it because i did not want to lose betting at an A+ sportsbook.

standary industry terms. close thread. plenty of other books to do business with. just no pinnacle for me now

Maybe your mom/dad/brother/sister/grandma/grandpa would like to have an account at Pinnacle?