William Hill closed my account with more than 6000 EUR

[sharpcircle]

The email from Gibraltar Gambling regulator was disturbing.

so basically they will do nothing and assume the books are competent. what a terrilble industry . I have no idea what willhill is doing but the lack of player advocacy here or in any case lately at SBR is disturbing.

[onemoregoal]

Its strange the book doesnt give a reason? What do they have to lose?
Im going to take your money, but not tell you why
Seems unprofessional.

[sharpcircle]

seems like theft.

same as my case with Bookmaker. They do whatever they want without repercussions. Its a terrible thing that the industry leaders steal from players.

[TheCalculator]

Whoever's running William Hill is destroying whatever reputation they have. Either they're criminally minded or risk averse freaks who kick out players if there's a 1% chance they have an edge. Either way -- it's crazy.

[Digo]

Everyday a new complain about money confiscated... Serious situation.

[theodor0122]

Just see what a SCAM are William Hill and how adequate their operators are:

Teodor: Hi, you’re speaking to Teodor. How may I help you?
You: hello
Teodor: Good evening!
Teodor: Hello!
You: I've been asking for information about my locked account for 3 days
You: but no one is giving me expalnation
Teodor: Can I please have your username?
You: *********
Teodor: I will check your query. In the meantime, can I please have your full name, date of birth and the answer to your security question?
You: ********
You: ********
Teodor: And can I have your full name as well, please?
You: ********
Teodor: Thank you, *******.
Teodor: Can I please have your full address including your city, county and post code and your e-mail address?
You: *************
You: *************
Teodor: Thank you.
Teodor: Let me check on your account, please.
Teodor: Could you please allow me 3-5 minutes so I can check this matter for you?
You: ok
Teodor: Thank you for your understanding.
Teodor: I am currently coordinating your query with our Security team for you.
You: thanks
Teodor: You are welcome.
Teodor: Would it be okay if I requested another 3 to 5 minutes while we are checking, please?
You: yes
Teodor: Thank you, your understanding and patience are very much appreciated.
Teodor: I am still awaiting the reply of our Security team.
You: ok, I am here
Teodor: My sincerest apologies for any inconvenience this might be causing.
Teodor: Please note that I will need to pass this on via e-mail.
You: no, my idea was to ask you to close my account as this attitude is unacceptable for me
Teodor: So you would like to close your account, is that correct?
You: yes
Teodor: Okay, that has been done.
You: thank you very much, I will be expecting all my deposits back
Teodor: Unfortunately that would not be possible?
You: and why is that
Teodor: Why would you like them back, please?
You: because I deposited money into my account
Teodor: Yes, with which you have played and lost.
You: that isn't correct
You: I won
You: but I don't even want my winnings
Teodor: Thus, the account will remain as it is. As advised by our Security team, due to fraudulent activity your account will remain closed and the funds witheld.
You: what is my fraudulent activity
You: what was
You: what did I do wrong
Teodor: This is what the Security team has found out through a security check, and this is what we are able to advise you.
Teodor: The account will remain suspended and funds witheld.
Teodor: Do you have any other queries?
You: yes
You: I cannot be left without explanation
Teodor: As advised, our Security team has run their security checks and this is the decision they have taken along with the management.
You: so you mean the check is finished
Teodor: Yes, the check is finished and the account will remain closed and the funds witheld.
You: I need details
You: so that I can take further actions
You: against you
Teodor: I am sorry, what details will you need, please?
Teodor: I have already advised you that this is a managerial decision.
You: what exactly I did wrong
You: I took bonus, I am not 18 years old
You: what exactly?
You: I used forgery?
Teodor: Please note that the matter has been reported to the various authorities concerned however until we hear back from them we will not be in a position to offer any resulting profits from bets placed.
Teodor: Regrettably these investigations do take some time and we have no influence as to how quickly they are resolved and in the meantime we are not updated as to progress
Teodor: For now, the account will stay as it is.
You: but you just said that their check is completed
Teodor: This is a non-negotiable decision by our Security team and Management and once we have more information we will contact you.
Teodor: For now, the account will remain closed and the funds will remain in it.
You: now you are waiting for some answers
You: but you cannot tell me even if the check has finished
Teodor: Yes, because, this is what our Security team just advised me.
Teodor: This is what we are able to disclose so far.
You: so what
You: it has finished or it hasn't
Teodor: Todor, as already advised - this is what our Security team advised. There are different checks underway, once we have an update we will be checking on that. For now, the account will remain closed and the funds will stay in it. There are different checks underway.
You: you are waiting for somethin or you aren't
Teodor: Please refer to the above.
Teodor: I believe we have already discussed this and I have provided you with all the information at hand.
Teodor: Do you have any other queries?
You: no, you didn't
You: you told me something
You: and after that you rejected it
Teodor: I am merely relaying information between you and our Security team.
Teodor: Do you have any other queries?
You: yes, send me an email please that confirms that your decision is final
You: and you are not going to pay the funds
Teodor: I will coordinate this with our Security team and they will advise you.
Teodor: Anything else that I can assist you with?
You: yes
You: please include in this email
Teodor: Okay.
You: what authorities you have addressed and the deadlines
You: that are applicable
Teodor: Rest assured, our Security team will know exactly what to e-mail you.
You: to these queries
Teodor: Okay.
Teodor: Is there anything else I can help you with?
You have disconnected.

[theodor0122]

Gibraltar Commissioner is behind them, IBAS even didn't replied me, players are left alone to the mercy of some psychopaths!

[damnasians]

IBAS will take some days to respond to you.

Where are you from? What game did you bet on?

[damnasians]

BTW - not saying that you've been involved in fixed matches....but for future reference...if you bet on fixed matches...do not use e-wallets.

[onemoregoal]

The last case above seems reasonable action to be taken from the book.
They suspect criminal involvement and are investigating with relevant authorities.
The accont is suspended not closed forever, and if you have done nothing wrong you will be fine.
And if u bet a fixed game in Moldova or some random country, you will also be finethey will just limit you to £0 and let you play bingo if you wish

[mrskamell]

After reading your submission it would appear that as your complaint is in regard to account closures which is a matter that William Hill prefer to be communicated to their licensing/regulatory body.



I would thereby advise you to contact the Gibraltar Gambling Commissioner whose contact details are as follows: Gaming Division, Suite 771, Europort, Gibraltar. Tel: 00350 20064142. Fax: 00350 20064150. Email: gamblinglicensing@gibraltar.gov.gi



I am genuinely sorry we can be of no assistance in your complaint.



Regards



Danny Cracknell

Adjudication Manager

IBAS

[Spacefrog]

BTW - not saying that you've been involved in fixed matches....but for future reference...if you bet on fixed matches...do not use e-wallets.

Hi there,
I don´t bet in fixed matches, at least as far as i know, but i use e-wallets.
Your message implies that are some risks of using e-wallets that i am not aware of.
Can you say something more about the subject?

Thanks in advance

[mrskamell]

Gibraltar Gambling Commissioner gives me the same answers to my complaints... I didn't hear anything from SBR from 2 days, WillHill are joking with us, they are doing what they want and one more thing: They are still A rated!!!!!!!!!!!!!!!!!!!!!

and "fixed matches" - come on guys, are you serious???

[vercer]

'Sbr forum' any updates about willhill cases,?also ,why are you hiding under this nickname instead of writing as Sbr Lou,Bill Dozer etc.?

[Wulfman14]

well willhill is the book i went pro with here at sbr after betonline website was giving me lots of trouble. i asked to make a withdrawal from willhill a few months ago and they send ok send us a license and a bank statement in your name. fine. i dont have a scanner so i went to a relatives scanned everything and sent it to them. they said this is no good. i said what the hell are you talking about . they said we need these documents photographed and sent to us. every other book ive dealt with was more then happy with the clear crisp documents i sent . and this shit book wanted photographs of the documents. how is that any different from a scanned image ? so i said i have a camera but i dont have the cable to load the photos on my computer. i said can i use my ipad ? they hesitated and said ok but we have to determine if it is clear enough or not. i sent the photos from my ipad and they said it is too blurry. now i was getting upset. i sent photos again tweaking the settings, lighting etc. they accepted it. i never withdrew though cuz i ended up losing the money in the account

its a shit book with shit lines. better off at 365. i hope you get yur money OP. and i hope sbr helps you along the way. that is a nice lump of cash . good luck

[HeeeHAWWWW]

Hi there,
I don´t bet in fixed matches, at least as far as i know, but i use e-wallets.
Your message implies that are some risks of using e-wallets that i am not aware of.
Can you say something more about the subject?

Thanks in advance

The e-wallets are more aware of standard gambling fraud patterns, and will help the books on that front. The banks won't.

[damnasians]

Yes, when WH ask Skrill who else has this person transacted with, they will list every transaction you've made with other Skrill accounts. Completely against the Data Protection Act but they still do it

[kestbra111]

wh is crap book.

[Bawth]

For 6,000 Euros. I'd go to their headquarters.

[lakersno1]

Yes, when WH ask Skrill who else has this person transacted with, they will list every transaction you've made with other Skrill accounts. Completely against the Data Protection Act but they still do it

cant believe skrill would do that??? where is the date protection and stuff like that? Does bookies share this kind of info? wow...cant believe it, we are fighting against a gorilla. And we are ants...

[packerd_00]

of course it is not your fault that the line was bad, but betting on such a line will only be in the book's advantage because the book has rules in place just for situations like this: if you winn they'll adjust the odds and pay you a lot less than you thought, and if you lose the book will keep your money

How true that is.

[benandjerry]

cant believe skrill would do that??? where is the date protection and stuff like that? Does bookies share this kind of info? wow...cant believe it, we are fighting against a gorilla. And we are ants...

I saw a thread elsewhere where expekt I think it was accidently forwarded some part of a conversation they had had with skrill where they had shared information about this persons transactions. Cant recall the exact specifics of it. How often, and how easily they've given out this info, you guess is as good as mine.

[damnasians]

.....

[Spacefrog]

WOW...

Where did you get those emails?
Was this an "accident" or is it normal behaviour for skrill and others e-wallets?

[sharpcircle]

what emails? there is no emails in this thread. was there before?

[theodor0122]

So, they are illegally receiving information about your personal relationships!!!??? And nobody does anything!!!???? Why is there a gambling commission at all? It is not necessary, just a waste of money. Some people who won't move their asses even if a bookmaker sends an assasin after you. No answer from SBR either. Why don't they at least tell me that I would never get my money back and put an end to all this???!!! But no, INVESTIGATION. We all saw what their investigation is - illegally requiring information that can't even be used in court. I am sure that this investigation will last for my entire lifetime, perhaps there will be an outcome that my grandsons would live to see, because "our security department are doing their best to deal with this issue as soon as possible".

[theodor0122]

And also, the email I asked the obviously drunk operator Teodor whose thoughts didn't make any sense hasn't come yet, as you all can guess. At first I had lost, after that my activities had been fraudulent and the check had been finished, then the check hadn't been over yet after all, according to this nice guy! A rated bookie!

[mrskamell]

Still no update from WillHill, SBR, IBAS, Gibraltar.........

[damnasians]

Where are you from?
What game did you bet on?

[TennisProFrance]

99.9% of these stories are the same...East European, ex-communists, get a flavour of the western world (now their countries are free of most controls) and try to scam western bookies by betting on FIXED 3rd division Albanian soccer. Change the record, if you want to participate in the western civilised world then learn to adapt and stop trying to scam people.

[meckis]

99.9% of these stories are the same...East European, ex-communists, get a flavour of the western world (now their countries are free of most controls) and try to scam western bookies by betting on FIXED 3rd division Albanian soccer. Change the record, if you want to participate in the western civilised world then learn to adapt and stop trying to scam people.

Did eastern european rape you?

[slash]

what emails? there is no emails in this thread. was there before?

Damnasians edited them out.

[damnasians]

Moneybookers (Skrill) are routinely breaking the Data Protection Act and will furnish any bookmaker with every detail of your account - including who you have transacted with, amounts and other info.

If you have received money from another Moneybookers accounts (even if it is from an ebay auction, a friend or whatever), MB will tell bookies about these transactions. This is enough (in their eyes) for bookies like Bwin for example to confiscate your balance - hence why there are so many complaints against them. They are just one example.

[onemoregoal]

Gibraltar Gambling Commissioner gives me the same answers to my complaints... I didn't hear anything from SBR from 2 days, WillHill are joking with us, they are doing what they want and one more thing: They are still A rated!!!!!!!!!!!!!!!!!!!!!

and "fixed matches" - come on guys, are you serious???

Yes, yes I am.
It sounds like most of you have had your accounts suspended rather than closed permanently.
Deposit method/ID/ odds error and yes "fixed games,"<<< some reasons to suspend account.

If its a fixed game problem its likely they will give your money back as nobody cares about those leagues. The reason I suspect fixed game is because the OP he deposited 3.5k or something like that as his first deposit/bet - on a friendly game<<< nobody really does this.
Also if its an odds error you will get back deposit as the minimum.

If its a deposit method problem or id problem (as in theft) then you will be treated as a criminal and your funds held indefinably.

The only aspect you are right to complain, is that Wilhill arent giving you a specific reason, which isnt fair.

[mrskamell]

Yes, yes I am.
It sounds like most of you have had your accounts suspended rather than closed permanently.
Deposit method/ID/ odds error and yes "fixed games,"<<< some reasons to suspend account.

If its a fixed game problem its likely they will give your money back as nobody cares about those leagues. The reason I suspect fixed game is because the OP he deposited 3.5k or something like that as his first deposit/bet - on a friendly game<<< nobody really does this.
Also if its an odds error you will get back deposit as the minimum.

If its a deposit method problem or id problem (as in theft) then you will be treated as a criminal and your funds held indefinably.

The only aspect you are right to complain, is that Wilhill arent giving you a specific reason, which isnt fair.

Ok, this is enough... I made 2,5k deposit not only for one event, I didn't know that if I win, my account will be blocked...

Slavia Prague - Inter Baku - Over/under and handicap betting
Federer - Hanescu - Set betting
Azarenka - Koehler - also Set betting

You tell me how am I supposed to "fix" those games???