Canbet, Centrebet, Ladbrokes, Stan James vs Pinny, CRIS, DSI, Greek etc - RANT
Canbet, Centrebet, Ladbrokes, Stan James.
Customer service is top notch, if I have a problem or a request these places never hesitate to help.
Getting things done is easy, withdrawals are free and quick, I can put the request in online while logged into one of my accounts for a moneybookers payout and can expect to see the funds in my moneybookers account anywhere from a few minutes to a few hours later.
These UK/Aussie books don't ask for my password, they ask me verification questions when dealing with personal information of mine.
CRIS - they ask for my password when I contact them, these guys are in a third world country and I don't particulary trust them, I really hate giving out my password.
DSI - Same as CRIS with passwords but my DSI account is in Canadian Dollars, when I order a check I have to pay $50 USD, then get a US Dollar check in the CAD equivalent, I get hosed on the exchange every time.
The DSI "rewards program" isn't fully available (Freeplays -YES, free payouts - NO) to Canadians, only US residents. I no longer use DSI.
Pinnacle - I changed my email address because of spam, I told Pinny of my new email, they told me they had to send my moneybookers payouts to my old email address for all previous deposits until they were cleared off the books (even though my email addy was now inactive), their customer service via email is often unhelpful and downright arrogant - I'm not playing much at Pinny lately.
Greek - difficult to understand CS reps that seem annoyed at having to help out, never seem to be very helpful, I find I have to ask to speak to a supervisor to get anything done by them
One thing I know is that I receive much better treatment/customer service from licensed UK/Aussie books than I have from any "offshore" book - EVER!
I'm just venting my frustrations at the moment, offshore books do have some useful features but they are a distant second to the books I mentioned at the top in terms of customer satisfaction.
I'll probably add to this as I think of other things I like/dislike about the different books.
Customer service is top notch, if I have a problem or a request these places never hesitate to help.
Getting things done is easy, withdrawals are free and quick, I can put the request in online while logged into one of my accounts for a moneybookers payout and can expect to see the funds in my moneybookers account anywhere from a few minutes to a few hours later.
These UK/Aussie books don't ask for my password, they ask me verification questions when dealing with personal information of mine.
CRIS - they ask for my password when I contact them, these guys are in a third world country and I don't particulary trust them, I really hate giving out my password.
DSI - Same as CRIS with passwords but my DSI account is in Canadian Dollars, when I order a check I have to pay $50 USD, then get a US Dollar check in the CAD equivalent, I get hosed on the exchange every time.
The DSI "rewards program" isn't fully available (Freeplays -YES, free payouts - NO) to Canadians, only US residents. I no longer use DSI.
Pinnacle - I changed my email address because of spam, I told Pinny of my new email, they told me they had to send my moneybookers payouts to my old email address for all previous deposits until they were cleared off the books (even though my email addy was now inactive), their customer service via email is often unhelpful and downright arrogant - I'm not playing much at Pinny lately.
Greek - difficult to understand CS reps that seem annoyed at having to help out, never seem to be very helpful, I find I have to ask to speak to a supervisor to get anything done by them
One thing I know is that I receive much better treatment/customer service from licensed UK/Aussie books than I have from any "offshore" book - EVER!
I'm just venting my frustrations at the moment, offshore books do have some useful features but they are a distant second to the books I mentioned at the top in terms of customer satisfaction.
I'll probably add to this as I think of other things I like/dislike about the different books.