BetDSI screwed me

**mrpooh** · 01-19-13, 12:44 PM

I saw and bet +130 at another book. clearly not a bad line

**BigDaddy** · 01-19-13, 12:47 PM

when did they cancel the wager?

+130 was not a bad line.

**goombah** · 01-19-13, 01:09 PM

Is this a common occurence with dsi? To cancel when line is 10c off?

**tto827** · 01-19-13, 02:18 PM

I've never heard of them doing it. Submit a complaint with SBR. DSI went from +130 (at 10:39 et) to +100 at (12:48 et). 5dimes had them at +130 or better from 10:24 et to 11:36 et, at which point they began to fall to plus +110 or so. So if you submitted it at 12 et later, maybe they have a case, but even then I doubt it.

**Gallin** · 01-19-13, 02:44 PM

Definately not a bad line. I got Vermont at +143 on Pinny and they honored it.

**James D** · 01-19-13, 02:48 PM

I use Betdsi through my local who I have used for many years, I am sure this will get cleared up.

**BetDSI Relations** · 01-19-13, 04:42 PM

Originally posted by Ballpark

On Friday 18th of January I placed a wager
at BetDSI on College Basketball.
It was on Vermont moneyline at odds of +130.
Vermont were the outsiders at every other Sportsbooks,
most of which had them at +120.
I went with BetDSI because of the silghtly better odds on the game.

When I logged in today. I had a message pop up
that they had cancelled the wager "due to obvious bad line"
Vermont won so I am $650 down.

It was not an obvious bad line as I would not have bet on it.
It was only slightly better odds than other books were offering.
I have no idea if they cancelled this line before or after Vermont won.
How can they say it was an obvious bad line?

Please help.

Ballpark,

This situation was evaluated and a decision in your favor was made. Your bet has been honored at the price it was accepted at. We apologize for any inconvenience and let me know if we can be of further assistance.

Cordially,

BetDSI Relations

**James D** · 01-19-13, 04:52 PM

Originally posted by BetDSI Relations

Ballpark,

This situation was evaluated and a decision in your favor was made. Your bet has been honored at the price it was accepted at. We apologize for any inconvenience and let me know if we can be of further assistance.

Cordially,

BetDSI Relations

Resolved as expected, in a timely fashion as well.

**GigaOuts** · 01-19-13, 05:14 PM

Originally posted by James D

Resolved as expected, in a timely fashion as well.

Still not going to give BetDSI the credit. It is very unethical of BetDSI try to free rolling their customer. You don't see 5Dimes or Pinnacle doing that. I got a feeling they only come out clean because of bad press.

**spankie** · 01-19-13, 05:30 PM

Originally posted by GigaOuts

Still not going to give BetDSI the credit. It is very unethical of BetDSI try to free rolling their customer. You don't see 5Dimes or Pinnacle doing that. I got a feeling they only come out clean because of bad press.

**tto827** · 01-19-13, 05:41 PM

Originally posted by GigaOuts

Still not going to give BetDSI the credit. It is very unethical of BetDSI try to free rolling their customer. You don't see 5Dimes or Pinnacle doing that. I got a feeling they only come out clean because of bad press.

5dimes is the worst regarding free-rolling.

**PharaohUB** · 01-19-13, 06:43 PM

Do people ever try to contact sportsbooks before they run to the forum and complain?

**Ballpark** · 01-20-13, 04:57 AM

I would like to thank DSI for resolving this in a timely matter, but I do not think it should have happened in the first place, which is why I think I was correct to bring it to SBR's attention.

Thanks for everyone's replies.

**goombah** · 01-20-13, 05:13 AM

Can anyone comment is this common with DSI? I noticed they have some interesting lines once in awhile, but I would hate for them to cancel your locked in bets anytime they want.

**stevenash** · 01-20-13, 05:28 AM

Been with DSI forever, this had to be an oversight, they have never 'played' like that in the past, not their style.

All books have misgraded in the past, no book is 100 percent perfect, bottom line is they took care of it, quickly, with a sincere 'our bad' apology to boot.

Do what you want, I'll continue to use them with confidence. Not even an afterthought.

Hope the OP wins every bet today.

**Brooklyn Dick** · 01-20-13, 07:15 AM

Any old timer will tell you that a "Bad Line" is a WRONG favorite. For example a team is -4 and they made a mistake and have the wrong team favored. This BS now of "wrong line" is a crock of shit.

Lines move all the time 2 or 3 pts or money lines move a lot also. If you get the best of them that is what you are there for.

And telling someone AFTER THE RESULT IS IN that they have no bet is shameless and in the old days no one would ever bet with someone liike this again.

I wonder what would have happened if Vermont lost? No bad line then I bet.

But as far as DSI goes, this was never the policy of Cris, so maybe the wrong people work there. But other books do this all the time and it is pure garbage and twenty or thirty years ago they would be out of business forever.

I guess now when you bet you have to hope the line does not move too much in your favor or you won't get paid.

**PD77** · 01-20-13, 07:41 AM

What it looks like to me is someone at DSI took a shot at the player, whiffed , and now DSI is in coverup mode. There was never a bad line, maybe a slow moving line but not bad. Bottom line is OP should not have had to contact anyone, the wager should have been graded accordingly the first time.
That is a good question , did anyone have Stoneybrook ML -150 and was their losing wager cancelled?

**James D** · 01-20-13, 10:37 AM

Originally posted by stevenash

Been with DSI forever, this had to be an oversight, they have never 'played' like that in the past, not their style.

All books have misgraded in the past, no book is 100 percent perfect, bottom line is they took care of it, quickly, with a sincere 'our bad' apology to boot.

Do what you want, I'll continue to use them with confidence. Not even an afterthought.

Hope the OP wins every bet today.

This 100%

If they once is a while make an error and screw up the grading of a bet, or even void one, we can not assume they are free rolling players. I am sure the volume of bets for a big book is insane and errors they make favoring the players probably get ignored as the players keep the cash. I use betdsi through my local and I never had any problems. After seeing the other fiascos like BI and all the slow pay stories I read here every day I am just happy BY LUCK I ended up with an outfit like betdsi. Many here were not so lucky and that royally sucks.

**Brooklyn Dick** · 01-20-13, 11:32 AM

It is IMPOSSIBLE to make a mistake like that with the software these books use. All games are graded by the score of the game and the bet made automatically.

Any voiding of winning or losing bets have to be made manually by someone.

So this "mistake" BS is just that BS.............

**Stefan** · 01-20-13, 12:13 PM

For more than one week the accessibility of the website is really bad. It is nearly impossible to place bets at BetDSI. The customer support said that they are working at this problem, but nothing improves. I tried two different browsers, deleted all cookies, nothing helps.

**PharaohUB** · 01-21-13, 09:28 AM

You people are paranoid. Multi million dollar industry. Guys making 10k bets on sides, and you think they are trying to free roll a guy for a few bucks when there is a high probability they would never get away with it. BetDSI has been around forever and you think they are trying to free roll guys for pocket change lol.

**Brooklyn Dick** · 01-21-13, 10:24 AM

Originally posted by PharaohUB

You people are paranoid. Multi million dollar industry. Guys making 10k bets on sides, and you think they are trying to free roll a guy for a few bucks when there is a high probability they would never get away with it. BetDSI has been around forever and you think they are trying to free roll guys for pocket change lol.

How much do they charge to write you a check and mail it to you? Should not be much then as they have millions to spare.................

**LVHerbie** · 01-21-13, 10:24 AM

Originally posted by tto827

I've never heard of them doing it. Submit a complaint with SBR. DSI went from +130 (at 10:39 et) to +100 at (12:48 et). 5dimes had them at +130 or better from 10:24 et to 11:36 et, at which point they began to fall to plus +110 or so. So if you submitted it at 12 et later, maybe they have a case, but even then I doubt it.

Even if the movement was bigger than your example the slow moving line would still be fair game... A stale number doesn't equate to a bad line...

**James D** · 01-21-13, 10:36 AM

Originally posted by Brooklyn Dick

It is IMPOSSIBLE to make a mistake like that with the software these books use. All games are graded by the score of the game and the bet made automatically.

Any voiding of winning or losing bets have to be made manually by someone.

So this "mistake" BS is just that BS.............

Brooklyn,

I agree that it was not a computer program that voided the bet. I am sure it was a person at DSI however that does not mean it could not have been an error.

I also agree with LVherbie that a stale line or slow moving number is not something that should be voided either. Only egregious errors in lines should be potentially voided. From my own experience DSI is a real good book and from what I have seen on this site they way other books act, I like to give DSI the benefit of the doubt.

**touchback** · 01-21-13, 10:52 AM

HHHmmmm... any wager can be voided before a game starts. This can be done by the service for many reasons and the only real recourse is to move on though an enquiry to why it was voided or canceled is not inappropriate. I would find out the real reason and not just take a CSD clerks answer for being accurate. Many are ill informed or just not informed and will give a fairly generic move along answer. I would push a little to speak with a person that really knows the answer and if you get resistence just say that you like the service and would prefer to avoid the situation in future but it is difficult if you have done something they do not like and you do not know what it is... a good service is not the enemy and more should consider the relastionship as a team. Also keep in mind good OUTS are becoming harder to find and keep if yout action is disrespectful. I will make a thread in the next few days about player and OUT team relationships and what is and is not respectful action. Many books do keep a few sharps on the sheets and it is beneficial to both parties but there are rules, unwritten but there non the less...

**Brooklyn Dick** · 01-21-13, 10:55 AM

Originally posted by James D

Brooklyn,

I agree that it was not a computer program that voided the bet. I am sure it was a person at DSI however that does not mean it could not have been an error.

I also agree with LVherbie that a stale line or slow moving number is not something that should be voided either. Only egregious errors in lines should be potentially voided. From my own experience DSI is a real good book and from what I have seen on this site they way other books act, I like to give DSI the benefit of the doubt.

Of course it was an error. Mainly because it was posted here, then it became an error. What about the players that have no where to report things like this? What do they hear when they contact the book?

Runaround Sue I would bet. But I do agree that DSI is one of the better books, as they are run by Cris. Cris would never do something like this, and they need to get rid of whoever is there at DSI doing this crap.

**James D** · 01-21-13, 11:07 AM

Originally posted by Brooklyn Dick

Of course it was an error. Mainly because it was posted here, then it became an error. What about the players that have no where to report things like this? What do they hear when they contact the book?

Runaround Sue I would bet. But I do agree that DSI is one of the better books, as they are run by Cris. Cris would never do something like this, and they need to get rid of whoever is there at DSI doing this crap.

Every player has access to SBR and other forums if they have a problem. If someone bets at DSI, BOL BI, they have internet access. I do agree many do not know this avenue exists and this probably happens sometimes at many books and the book unfairly gets the players money.

You say that CRIS is ethical and they run DSI so CRIS should bounce the guy doing this type of stuff. If CRIS owns DSI who would have the authority AND would receive benefit from voided players bets? I am just curious if the person at DSI is not in ownership, and therefore reaps no financial reward from voiding legit bets why would they put themselves out there by voiding wagers?

**SportsMushroom** · 01-21-13, 11:11 AM

this was obviously not a bad line

but even if it was, a good book should not cancel wagers, they should settle them at the correct odds, I am guessing they made a loss on this game