BetIslands Communication Difficulties

**rumnblack** · 12-05-12, 10:11 PM

Need lot's of 'Jon is great' posts in here.

Cheers.

**bubba** · 12-05-12, 10:11 PM

Originally posted by jcubs55

I have sent three email to BI over the last 3-4 weeks and have yet to receive a single response. Also, half the time I attempt to use the live chat it says all the operators are busy. I don't enjoy going out of my way to portray someone or something in a negative light (in this case, BI CS), but maybe if I post here and Jon sees that I am an SBR poster who is able to voice his opinion he might start paying attention...

EDIT: It looks like I have finally received an auto response from Jon asking for up to 24 hours to formulate a proper response. This is encouraging as I never even received an automated response any of the previous times. I will update accordingly.

I feel your frustrations, definitely experiencing similar. good luck!

**Trident** · 12-06-12, 12:09 AM

Why most books even have email for customer service baffles me, unless it concerns making a deposit you are lucky to get a response.

**Cuse4tw** · 12-06-12, 11:39 AM

Originally posted by Trident

Why most books even have email for customer service baffles me, unless it concerns making a deposit you are lucky to get a response.

ding ding ding...everything can be handled via live chat....just more people fishing for handouts id suspect

**darkhat** · 12-06-12, 11:49 AM

cheers

**FreeFall** · 12-06-12, 12:49 PM

Originally posted by Trident

Why most books even have email for customer service baffles me, unless it concerns making a deposit you are lucky to get a response.

Bingo! How about fix why people are going to CS in the first place and then you won't need to worry about "fixing" that. People have troubles thinking that far ahead though. Especially when you see free-handouts and socialism being the voting majority.

**jcubs55** · 12-08-12, 04:20 PM

Follow up: The day after posting this I received a PM on SBR from BI's account asking for my account number on their site. I responded with that information, and now haven't heard back once again after several more days.

**mbrenes** · 12-08-12, 04:33 PM

Originally posted by Trident

Why most books even have email for customer service baffles me, unless it concerns making a deposit you are lucky to get a response.

Agreed 100% !!! if you really wanna get thru in timely fashion either phone call or chat.

**CollegePro** · 12-08-12, 06:11 PM

Originally posted by mbrenes

Agreed 100% !!! if you really wanna get thru in timely fashion either phone call or chat.

But Jon actually seems to prefer emails since he is not in the office a lot of times.. However, the problem is it takes while before he gets back to you..and sometimes you have to send same email multiple times.

**mtneer1212** · 12-08-12, 08:06 PM

Originally posted by CollegePro

But Jon actually seems to prefer emails since he is not in the office a lot of times.. However, the problem is it takes while before he gets back to you..and sometimes you have to send same email multiple times.

He has a filter on his email to send all requests for "non-deposit freeplays" to spam, so that is probably your issue.

**jcubs55** · 12-14-12, 12:10 AM

Still have yet to hear back from anyone at BI and with all the recent news I'm not surprised... wow.

**bubba** · 12-14-12, 12:35 AM

Originally posted by jcubs55

Still have yet to hear back from anyone at BI and with all the recent news I'm not surprised... wow.

It is just not right. On 2 fronts.

It is just such poor customer service. We give them our money and they hold it, I think we deserve answers to reasonable questions in a reasonable time frame. they have processor problems, ok. But be up front with us. And under no circumstances should you ignore your customers.

It is also not right of SBR. Betislands has a banner at the top of this page. That is sbrs way of telling us that it is ok to play there. How a bout a vote of confidence, or any other form of an update. And if you are looking into it and need more time, then say that too! But say something.

**Kindred** · 12-14-12, 12:53 AM

POPkorn

**JasonDC** · 12-14-12, 01:13 AM

Originally posted by bubba

It is just not right. On 2 fronts.

It is just such poor customer service. We give them our money and they hold it, I think we deserve answers to reasonable questions in a reasonable time frame. they have processor problems, ok. But be up front with us. And under no circumstances should you ignore your customers.

It is also not right of SBR. Betislands has a banner at the top of this page. That is sbrs way of telling us that it is ok to play there. How a bout a vote of confidence, or any other form of an update. And if you are looking into it and need more time, then say that too! But say something.

Their handling of the situation is giving people reason to worry..if it were my business i would maintain a presence in the threads, even just an occasional statement assuring people their funds were safe, and i certainly wouldn't have my staff telling clients that i was on vacation. I know Jon is probably in a tough position assuming what they are saying is true and the problems are preocessor related, nobody wants to sit around and get insulted all day in the forums and in emails, but i dont think ignoring emails and phone calls is a sign of good leadership. I talked to Jon one time on the phone and he really came across as a very nice likeable guy, he probably is a good guy, but im disappointed with betislands and his handling of all this.

**Bill Dozer** · 12-14-12, 01:40 AM

Communication has been poor of late to say the least. They have not had to deal with these types of issues + this amount of players before. We spoke to mgt early this week and they assured us communication to players and to us will be where it needs to be to start this next week. BI has the potential to be voted a top book again if it can bring back the service it had earlier in the year.

**bubba** · 12-14-12, 02:05 AM

Originally posted by Bill Dozer

Communication has been poor of late to say the least. They have not had to deal with these types of issues + this amount of players before. We spoke to mgt early this week and they assured us communication to players and to us will be where it needs to be to start this next week. BI has the potential to be voted a top book again if it can bring back the service it had earlier in the year.

bill, thanks for saying something. probably dumb of me but i actually feel safer for my funds after reading your 4 lines which don't say that much but at least acknowledge the situation.

**JasonDC** · 12-14-12, 02:30 AM

Originally posted by bubba

bill, thanks for saying something. probably dumb of me but i actually feel safer for my funds after reading your 4 lines which don't say that much but at least acknowledge the situation.

I feel a little better myself just knowing SBR has been in touch with management there..but the only communication i want with Betislands next week is in the form of a fedex package..i just hope there are no more stories about delays or natural disasters..we are at the point now where it's time to get paid and any story will just go in one ear and out the other..i hope they get their act together and run a flourishing business, but they have to make timely payments for that to happen.

**jcubs55** · 12-18-12, 09:53 PM

It was announced today that BI will be closing with all player funds. I currently have $4000 in this book, and at my high point had $7500. This is the first time I've ever been stolen from (which is exactly what this is), and I must say it feels pretty shitty. Would love to meet BI brass in person...

**sbcash** · 12-18-12, 09:56 PM

Originally posted by Bill Dozer

Communication has been poor of late to say the least. They have not had to deal with these types of issues + this amount of players before. We spoke to mgt early this week and they assured us communication to players and to us will be where it needs to be to start this next week. BI has the potential to be voted a top book again if it can bring back the service it had earlier in the year.

scum