| K here's the deal.. I have a pinnacle sports account.. I wired in around $10k.. Played around a bit.. won some money.. i requested smaller amounts and they wired it back to me... Then i wanted to cashout the rest, I requested $29,100.. This was a month ago.. After not receiving the wire for one week, i emailed them, and they said they have to talk to accounting.. I bugged them every other day, then finally a week later, accounting replies and says they had to resend it through another bank because of the amount(WTF, they have done millions of wires so this made no sense to me) Anyway, fast forward another week, I still did NOT get the wire, i emailed them again, now im waiting again for accounting to reply for another week... I have all copies of emails/screenshots,etc.. This is unacceptable.. If they knew a bank couldnt send $29,100 then why use that bank in the first place. As of now im still waiting, its been 4 weeks and im finally being given the silent treatment. They stopped responding to my customer service emails.. What do i do now? |
|
-
-
try to ask them to change the withdrawal to moneybookers/neteller and then withdraw the money in smaller amounts for exampleComment -
-
Been trying to get them to re-credit me but they didn't agree. They said i must wait for accounting dept to respond.
The problem is it takes the accounting department one week to respond.Comment -
Done. I hope they look into it. I've been very patient. Waiting one month for a wire that is supposed to take 1 week is not acceptable. Nor is a big company like pinnacle not knowing they can't use a particular bank to wire a big amount.Hi cardoz - If you'd like SBR to look into your case please fill out this form. Thanks
I've been around long enough to know when I'm being given the run around.Comment -
Yea sure, first post and it's Pinny doesn't pay.
Who is supposed to believe this bullshit.Comment -
If you want to help i can send you the screenshots/emails you need. I can also give you the current case number. Why would i waste my time accusing a company of not paying me? I even told you they paid me small amounts.Attached FilesComment -
-
I can also attach screenshots of email replies if you want. Like i said, i have no reason to lie, they've been giving me the run around on my $29,100 for almost a a month now. Hopefully SBR can resolve and post updates in this threadComment -
quite interesting. looking forward to see the sbr reportComment -
Me too. Im looking forward to the money back in my account or in my bank.
It's completely their fault. I won, they tried sending wire, i waited over a week, and they give me BS about amount being too large and need to use another bank. Now more than a week again and no wire and no good reply. Getting tired.Comment -
why the oldest members always accuse the new members with one post ?? they always say the same : you have one post,so you are lying .Yea sure, first post and it's Pinny doesn't pay.
Who is supposed to believe this bullshit.
Is that too difficult to understand that there are newbies on online gambling who know nothing about rules and forums ??? is that too difficult to understand that people begin googling when they face a real problem ?
Myself, i got registered before one year.I had a problem with bwin,googled and figured out about SBR .I also had 1 post when i asked for help ,but as you can see i keep using SBR.Comment -
Hope this doesn't confirm rsigley's rumours. More serious response is I'm sure SBR will get you straightened out here. Pinnacle's support has fallen a couple notches recently while still being one of the best (on average: fast response - but less helpful than before, requiring more back and forth). This one sounds odd though because very rare to hear payout issues with them or any support problems over payouts. Must be some sort of explanation though non response seems inexcusable. Interesting to hear how it turns out. Good luck and please do let us know when you get paid.Comment -
Thanks for the kind words. I'm not someone who likes drama. As soon as i get paid i'll be the first to update. However, ive been patient enough.
Wire sent first time, never got it, they claimed bank couldnt wire a big amount so they had to use another bank.
Wire sent second time, never got it, they claim they are waiting for an update from accounting & the bank. Been a week of waiting now.
Now, im just being ignored or given generic responses.
To me, this isn't acceptable, so im looking for alternative ways to get help.Comment -
As Pinnaclesports has been rated A+ from SBR , i do not believe to have Lehman Brothers luck.
Also i am not confident it's a bank problem.
But In the end i have the positive instinc that you see the sum in to your bank account.
keep us informed...Comment -
you will get paid.. don't worry about it.. IMO, i think they are holding your money to get some interest out of it and giving you run around saying it's taking longer since it's larger amount. I understand it's not acceptable to wait a month for wire to come in especially from pinacle. But in the end, you will get your money. Let SBR look into this since you already filled complain form and wait little longer.Comment -
First of all you are a newbie for using bank wires when you could use Neteller and get such amounts in under 1 day.
And that's the reason why you gotta wait prolly, believe it or not a 30k bank transfer is not an easy topic these days, even for Pinny and everybody has to be careful.
I hate to break it for you, but 30k is nothing for Pinny. They would have no reason to stall just to give you a run around, and LOL to the people who suggested they might do it for some interest pennies.
You are so full of shit, it ain't funny.Comment -
Can someone direct me to rsigley's rumors?
GL OP, hope you get your moneyComment -
Netteller isnt supported in my country. $30k is nothing exactly, and wiring $30k is NOTHING. My company here in my country we send $500,000 wires abroad easily. Manufacturing companies easily send wires worth millions for machinery and raw materials.
My problem is they actually told me they tried wiring it but their bank couldn't do it since the amount is large. So this means that they havent sent anyone a big wire before, or they are BS'ing me.. Pick one. I'd like to believe they have sent many wires over $30,000, so why is mine a problem all of a sudden.
Books love taking money, they aren't so eager to pay out.Comment -
Nope.. the email clearly said their bank couldn't send it. and they will try another bank.. My bank has no problems accepting transfers for $30k. I've gotten larger before..
They clearly said sorry we couldn't send it, the amount was large so OUR bank couldn't do it, We will use another bank that supports bigger wires, and i will have the wire within 5 business days, and sorry for the inconvenience.
I'm not an idiot filipinho. Don't make me seem like one.Last edited by cardoz; 10-05-12, 10:38 AM.Comment -
Brazil, Turkey, Hong Kong, Venezuela, Israel plus several others are all countries where wire transfers from gambling sometimes go wrong. Them not responding now is the major issue. More likely than not what they are telling you in different words is: 1) we had a payment processor to send this and he backed out unable to. 2) freak hopefully processor #2 didn't jack our cash we're trying to reach him now to see wtf is up and hopefully we'll know soon.Comment -
So where do you live, if Neteller is not supported?
Why are you writing so much nonsense?
500k wires, sure for materials between large companies...this is GAMBLING.Comment -
what country are you/is your bank in that you want this sent to?Comment -
I know.. i was just saying a $29,100 wire is no big deal. Besides they are sending it legally, and from an actual company. Im in Africa. We arent talking about USA here.
Either way if they cant send a $29,100 wire, they should refund my act balance instead of keeping my money in limbo for almost a month.
Anyway ill wait for SBR to help me out.. This case is simple, Im short $29,100 and been given the run around. I'd just like to be made whole. Either they wire me or put the money back in my account.
All this is weird because they sent me 3 other wires for smaller amounts and i received them all in less than a week. But for some reason they cant send the large amount.Last edited by cardoz; 10-05-12, 11:38 AM.Comment -
Does your country happen to be Nigeria? I won't be surprised that large wire has issue over there.Comment -
Also, when i deposited everything was great. They got my money clean, verified me, i played, i cashed out, re-deposited, cashed out, etc.. Basically i was a regular player and i got all the smaller wires quickly.
Anyway i'll be patient and wait for SBR to do something. Pinnacle is now ignoring me so ill have to wait. At this point ill recommend they just re-credit me back since this wire is an issue.Comment -
Was a joke he's been playing this is Pinnacle broke, think Pinnacle is broke thing for a while:
One example: http://forum.sbrforum.com/players-ta...l#post16100150Comment -
I always thought the pinnacle the safest bookmaker in the world, i hope you get your money soon bro.Comment -
Last email i got said they are trying to trace the wire. They've been saying that for a week though so im not really optimistic..
SBR is on it so im hoping for a good outcome soon.Comment
