Facebook ad campaign problem - need help

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  • horja1
    SBR Hall of Famer
    • 01-13-11
    • 5646

    #1
    Facebook ad campaign problem - need help
    I have a problem with my facebook ads. At first everything was ok, I had 2 ads working great for about 6-7 hours. After that everything stopped - no more impressions or likes, no effect at all. Since Facebook is lame when it comes to support I searched on google and tried some stuff I found there, but nothing helped, so for the past 24 hours my ads are active but without any effect (I canceled old ads, started new ones, canceled ad account and started a new one, changed pictures and texts, but nothing works). Any advice on how to solve this?
  • pinnerpsk
    SBR MVP
    • 03-16-09
    • 1687

    #2
    Facebook suspended your ads campaign.
    Comment
    • horja1
      SBR Hall of Famer
      • 01-13-11
      • 5646

      #3
      Originally posted by pinnerpsk
      Facebook suspended your ads campaign.
      All ads are ACTIVE.
      Comment
      • pinnerpsk
        SBR MVP
        • 03-16-09
        • 1687

        #4
        That's what you see, but it's likely not the case. Adwords and bing ads do the same thing. Your account is either under review, or has already been suspended for some violation of Facebook Ads TOS
        Comment
        • horja1
          SBR Hall of Famer
          • 01-13-11
          • 5646

          #5
          But they are still letting me place new ads. That should not be possible if my account would be suspended or under review, right?
          I googled this and it seems it happened to a lot of people this year ... and no explanation or solution was ever given by Facebook except for standard help link.
          Comment
          • pinnerpsk
            SBR MVP
            • 03-16-09
            • 1687

            #6
            Your account is probably being ghosted by facebook ads. It shows up fine on your end and it seems you can still place ads, change keywords, etc.. But in reality your ads are receiving no impressions/clicks. You'll get an email from support in a day or 2 saying either the suspension has been lifted or that you've been banned.
            Comment
            • horja1
              SBR Hall of Famer
              • 01-13-11
              • 5646

              #7
              well, 2 things happened since my last post:

              1.I got home from work and saw that someone broke into my apartment - they were looking for cash, cause they left behind 3 notebooks, 2 camers and a tablet and only stole my wedding right, my wife's engagement ring and son's necklace.

              2.I canceled the 2 Facebook ads that were active but with no effect (I think I started and canceled about 9-10 ads today) - after that I restarted an ad that was working great yesterday (canceled by me when I started other ads) and guess what: this ad works great, it gets a lot of impressions and I already got a few likes for my page - I am glad everything is back to normal, although I have no ideea what happened
              Comment
              • horja1
                SBR Hall of Famer
                • 01-13-11
                • 5646

                #8
                Well, I have no ideea how this ad thing works at Facebook: a few hours hours ago I still had the ad from the other day still running (and getting me a lots of likes); I started a new ad and now both ads are active but again with 0 effect (no impressions or likes) - wtf is wrong here?
                Comment
                • horja1
                  SBR Hall of Famer
                  • 01-13-11
                  • 5646

                  #9
                  so no Facebook gurus around?
                  Comment
                  • Ralphie Halves
                    SBR MVP
                    • 12-13-09
                    • 4507

                    #10
                    Try the Art of Paid Traffic podcast. I'm not in to this just yet , but they go over a TON of FB ad stuff, along with a lot of compliance issues that can knock you right out of the game and not even know it.

                    If you can't find it there, the host, Rick Mulready has a blog and so does another good podcaster Amy Porterfield who podcasts and blogs about the same stuff. Tons of info there.

                    If may be a lot to sort through, but you'll probably find it eventually, and learn some new stuff in the process. I hear on the podcasts all the time about how people appear to get shut down on their ads when there was one simple little compliance issue that they weren't even aware of.
                    Comment
                    • horja1
                      SBR Hall of Famer
                      • 01-13-11
                      • 5646

                      #11
                      Originally posted by Ralphie Halves
                      Try the Art of Paid Traffic podcast. I'm not in to this just yet , but they go over a TON of FB ad stuff, along with a lot of compliance issues that can knock you right out of the game and not even know it.

                      If you can't find it there, the host, Rick Mulready has a blog and so does another good podcaster Amy Porterfield who podcasts and blogs about the same stuff. Tons of info there.

                      If may be a lot to sort through, but you'll probably find it eventually, and learn some new stuff in the process. I hear on the podcasts all the time about how people appear to get shut down on their ads when there was one simple little compliance issue that they weren't even aware of.

                      Thanks for the answer
                      Comment
                      • Ralphie Halves
                        SBR MVP
                        • 12-13-09
                        • 4507

                        #12
                        Originally posted by horja1
                        Thanks for the answer
                        You're welcome, sorry it couldn't be a direct answer. I'm not playing in that sandbox just yet, but I'm only a few months away.

                        Let me know what it was when you figure it out. The less mistakes I can make when it's time, the better.
                        Comment
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