Another DSI poker rant....
OMG, I am truly surprised at how mickey mouse this place is. Is there anyone from DSI that monitors this forum like BodogBecky does?
A short (and not comprehensive) list of gripes:
1) If you use their poker software to try and email their support (HELP>EMAIL DSI POKER), it just opens up a blank email with no address. Are you supposed to guess the address to use?
2) When you try and chat with support via the live chat support, they ask for your PASSWORD?????? They will not support you if you do not provide them with your password!!!! What is most amusing/ironic/stupid is this is true even if you are contacting them about resetting your password. They have to do it. That is just so wrong on so many security levels, it boggles the mind...
3) The support folks, just don't seem to care nor have it together. They seem to "virtually" shrug their shoulders when you indicate that you have a problem.
4) They have apparently have decided that I am not allowed to sit at a poker table if a certain guy is already at the table. When I contact support about this (going through two different chat supports), they indicate that they will contact the security department. I press further about when I will hear back from them, the reply is `in a day or so`. I press further about how I will be contacted (e.g. email), the reply is `try chatting back tomorrow and see if we have an answer`. See point 3 above..... Again, I dont even know if I have ever played against this guy before so I have absolutely no idea why this has happenned.
5) They obviously allow spanish to be spoken with impunity on the tables and I would bet they have bots or people sharing accounts because no matter the time of the day, no matter the limit, there are a number of accounts that are apparently always on.
There are more issues but these are the major ones. Safe to say, if I bust on this site, I will not reload.
I will get off my soapbox now.
I now do not wonder why I prefer Pokerstars. Their support is top notch, pleasant, helpful and quick..... (and this even before they were the behemoth that they are now).
A short (and not comprehensive) list of gripes:
1) If you use their poker software to try and email their support (HELP>EMAIL DSI POKER), it just opens up a blank email with no address. Are you supposed to guess the address to use?
2) When you try and chat with support via the live chat support, they ask for your PASSWORD?????? They will not support you if you do not provide them with your password!!!! What is most amusing/ironic/stupid is this is true even if you are contacting them about resetting your password. They have to do it. That is just so wrong on so many security levels, it boggles the mind...
3) The support folks, just don't seem to care nor have it together. They seem to "virtually" shrug their shoulders when you indicate that you have a problem.
4) They have apparently have decided that I am not allowed to sit at a poker table if a certain guy is already at the table. When I contact support about this (going through two different chat supports), they indicate that they will contact the security department. I press further about when I will hear back from them, the reply is `in a day or so`. I press further about how I will be contacted (e.g. email), the reply is `try chatting back tomorrow and see if we have an answer`. See point 3 above..... Again, I dont even know if I have ever played against this guy before so I have absolutely no idea why this has happenned.
5) They obviously allow spanish to be spoken with impunity on the tables and I would bet they have bots or people sharing accounts because no matter the time of the day, no matter the limit, there are a number of accounts that are apparently always on.
There are more issues but these are the major ones. Safe to say, if I bust on this site, I will not reload.
I will get off my soapbox now.
I now do not wonder why I prefer Pokerstars. Their support is top notch, pleasant, helpful and quick..... (and this even before they were the behemoth that they are now).
