Anyone else losing the points the rolled over in the poker client.

**Auto Donk** · 03-19-21, 04:34 PM

is the shit fixed yet?

i've got 6000 roll to do, and don't want to waste time if the tables are stealing chips (not in the usual way, but crashing)

**franklee168** · 03-19-21, 05:17 PM

Originally posted by mpaschal34

Two days in a row I complete a rollover and the points don’t go into my SBR account.

When I go back to poker, they are gone.

Missing 511 points.

Paging Genie!

**thechaoz** · 03-19-21, 06:22 PM

Isn't the 7:00 p.m. supposed to start at 7:00 p.m.? I've only played a couple of these tournaments this month, been very sick and busy but yeah I don't know what's going on

**SBR Genie** · 03-20-21, 08:22 AM

Originally posted by mpaschal34

Two days in a row I complete a rollover and the points don’t go into my SBR account.

When I go back to poker, they are gone.

Missing 511 points.

Hi mpaschal34,

I replied to your PM. Thank you.

**SBR Genie** · 03-20-21, 08:24 AM

Originally posted by thechaoz

Isn't the 7:00 p.m. supposed to start at 7:00 p.m.? I've only played a couple of these tournaments this month, been very sick and busy but yeah I don't know what's going on

Hi Chaoz,

We are still checking the1 hour time late in our poker server after the daylight saving time happened. Unfortunately it's not an easy fix.

**cincinnatikid513** · 03-20-21, 08:38 AM

pokerpointsgate

**mpaschal34** · 03-20-21, 08:52 AM

Thanks for the quick response Genie.

You are the best!

**funnyb25** · 03-20-21, 01:15 PM

Is this fixed?

**SBR Genie** · 03-22-21, 09:51 AM

The issue on betpoints transaction page is still not fix, Funnyb, and looks like the poker points are also affected where points went missing after you finished the rollover. But yes, our team is still checking on this and hope we get a permanent fixed soon.

**SBR Genie** · 03-22-21, 09:52 AM

We change the time on our server guys. Please let me know if games starts on the correct ET times schedules.