Big Problem at 5Dimes...Any Help?

**Mudcat** · 09-20-05, 12:32 PM

Hey I know awol256! Welcome to SBRforum. Don't forget to check out Beat The Prick.

Okay now all that crap is out of the way - what a horrible situation, but thanks for posting. We'll definitely look into it.

Bill Dozer is the main guy that does these investigations right now. He's at assistance@sportsbookreview.com (but he also checks out the forum too of course). Anyway, I'll forward him a link to this thread just to make sure he sees it ASAP.

**awol256** · 09-20-05, 12:37 PM

Hey Mudcat...how are ya, bro?

Yeah...I received a reply from Bill almost the same time I posted the thread.

This situation has got me in fits...I can;t get over how 'lackluster' the effort from 5Dimes' end has been...like this situation isnt a big deal.

If they've had this problem before (like they said to me), then they should know a procedure to resolve it ASAP. All they have to do is check my account details, compare by bank statement w/ their credit card statement, and bank wire me the money...a week to do that?

I'm so frustrated.

**hoppa_long** · 09-20-05, 12:41 PM

Did they put the $3,600 in your 5 dimes account ? Im sure Bill will get this sorted out

**awol256** · 09-20-05, 12:45 PM

Nope...I kind of wish'd it did, so I can Neteller it out...apparently its quicker that way, then actually returning the money right back to the card.

The charges were a collection of 8 charges all made on one day...for a total of $3600. Dissappeared to the 'Ucharged It, LTD' 5dimes' credit card company.

**Mudcat** · 09-20-05, 12:49 PM

Man oh man oh man.

It gives me the willies just thinking about crap like that going on.

**awol256** · 09-20-05, 12:54 PM

you're telling me, mudcat...when I brought up my bank account via telephone & heard the charges, i nearly fainted. The funny thing is...there is no possible way I could charge that much in a day, my atm/debit card is currently set up for a $500 MAXIMUM per day withdrawal.

The only way I found out, was when I bounced a couple direct deposit checks to VIP...of course...I had a winning weekend..I'm sure that will be conviscated as well.

The timing of this by 5 Dimes couldnt have been more perfect. Mind boggling.

1. No notification to their clients that this problem occurred.
2. Telling client it will taken care of today...when it wasnt
3. Delaying...stealing $3600 from one client is SIGNIFICANT...this should take first priority, not posting lines for JV badminton teams in Zimbabwe.
4. Now telling me 'by end of week'.

**Emmdoubleu** · 09-20-05, 12:55 PM

Unbelievable, can't believe an A book would not resolved this immediately

**awol256** · 09-20-05, 01:02 PM

so...i will be out $3600 for a week...

and because of the bounced checks @ Vipsports.com; I won approx. $4K over the weekend on my last deposit there. I will likely lose that.

I'm not sure if Vip (Citadel) re-attempts the deposits...its so frustrating, because according to my check book...the funds would be there..but 5 Dimes made sure to screw me in more ways then one.

So being frustrated is a bit of an under statement.

**Mudcat** · 09-20-05, 01:07 PM

Well sorry awol, the reason I'm not getting personally involved is not because I don't care. Dozer is the better man for this.

But for what it's worth (very little, I imagine), I can empathize.

**awol256** · 09-20-05, 01:09 PM

I hear ya, bro...

The reason why I posted this here, instead of other places. Because I knew the people that could help me the most are over here.

**Bill Dozer** · 09-20-05, 01:34 PM

Hi Awol,

5Dimes’ credit card processor made a batch of unauthorized charges in error. This entire batch of charges is supposed to be reversed by Thursday at the latest. Because the processor is taking this one action to correct each erroneous charge, 5Dimes is unable to Neteller or bank wire individual payments. I also get the impression that they expected to have this resolved sooner.

I have been told that 5Dimes intends to reimburse you for each charge that was the result of this mistake. I would also expect 5Dimes to compensate you for the inconvenience.

I agree that 5Dimes should have had daily updates sent to you. We will look into how this was handled as well.

Lastly, I just read about your VIPsports deposit. If your eCheck had bounced due to the 5Dimes debit, 5Dimes would be liable for your voided winnings. Some details would have to be looked at such as when you knew the check may not clear and when, if any, subsequent wagers were placed.

Let me know if you would like to talk via phone and if I can help you sort this out. 1.830.515.4122.

**awol256** · 09-20-05, 01:43 PM

Thanks Bill...

Thats a lot more information than I received from the numerous chats on 'live chat.'

I still dont understand, why it has to take so long....or for them to notify me. All this crap went down on the 15th. But I guess its a start.

Bill...Is there any help you can provide help with me at Vipsports? They havent confiscated my winnings or suspended my account...yet. Is there any way I can avoid these actions, considering the funds were supposed to be there...and those credit card charges were completely out of lef field.

I made instant check deposits around the same time...i got nailed with the $3600 worth of stolen money from 5 Dimes.

I'm already out of $3600 for this whole week September 15th - 22nd...I really dont want to be out of the $4000 I won over the weekend at Vip.

I found out about the 5 Dimes incident on Monday.

I have yet to make a wager since the news...because I beleive VIP will confiscate everything.

Since you are a reliable third party & understand the whole situation...I was hoping for help @ VIP as well. This whole thing has turned into a nightmare mess for me.

**jjgold** · 09-20-05, 01:52 PM

Takes time to get funds back on credit card

you should not be using credit cards to gamble

**awol256** · 09-20-05, 01:56 PM

I wasn't necessarily using a credit card to gamble...it was bank/atm card...restassure though, I will explore other avenues.

**jjgold** · 09-20-05, 01:58 PM

Neteller

*******

Western Union

All very safe

**Bill Dozer** · 09-20-05, 02:28 PM

AWOL,

I am confident that 5Dimes will make sure you do not incur any losses due to this problem.

**marc** · 09-20-05, 02:54 PM

Considering the situation, I'd be suprised if VIP or any other book would take action against players who were affected by 5dimes processor

**natrass** · 09-20-05, 04:29 PM

Originally posted by jjgold

Takes time to get funds back on credit card

you should not be using credit cards to gamble

jj... issue + reflection = reasoned comment.
Thats kind of the idea I think.

The man is entitled to use whatever method of funding he finds most convenient.

I hope it works out for the guy. A complete personal nightmare.

**freebie** · 09-20-05, 06:01 PM

Can't believe this can happen to a player. 5dimes is scaring me.

**jjgold** · 09-20-05, 06:20 PM

Terrible what happened to guy but I am trying to say do not use credit cards anymore as this can happen

**natrass** · 09-20-05, 06:49 PM

Thats fair comment jj.

**michael777** · 09-20-05, 08:39 PM

same thing happened to me,last wednesday i logged in to my bank account and saw u chargedit double charged me 1800 on my debit **** card,deposited 1800 with 5dimes,but got charged 3600,faxed 5dimes my bank statement and am waiting for the reversal,thanksguys for the update

**awol256** · 09-20-05, 10:29 PM

Yeah Michael...I'm hoping this gets resolved tomorrow for us...

I didnt even make a deposit since the 4th of September w/ them...my charges were completely out of the blue.

**awol256** · 09-21-05, 08:58 AM

Update: Wednesday...funds not returned

**michael777** · 09-21-05, 09:37 AM

Originally posted by awol256

Update: Wednesday...funds not returned

nothing for me either

**tacomax** · 09-21-05, 09:43 AM

Originally posted by Bill Dozer

I agree that 5Dimes should have had daily updates sent to you. We will look into how this was handled as well.

Indeed.

This is unfortunate and whatever systems are in place at a book, sometimes things do go wrong. But you don't just judge a book on it's mistakes - probably more important is how they handle and rectify them.

And the way that 5Dimes have handle this seems to be terrible. They've stolen money (although inadvertantly) but don't seem to be bending over backwards to rectify the situation.

**Emmdoubleu** · 09-21-05, 09:47 AM

Originally posted by tacomax

Indeed.

This is unfortunate and whatever systems are in place at a book, sometimes things do go wrong. But you don't just judge a book on it's mistakes - probably more important is how they handle and rectify them.

And the way that 5Dimes have handle this seems to be terrible. They've stolen money (although inadvertantly) but don't seem to be bending over backwards to rectify the situation.

Agree 1000% with this post. Appears to horribly handled

**daringly** · 09-21-05, 09:51 AM

Note to self: never use a credit card to fund a sportsbook.

**jjgold** · 09-21-05, 10:15 AM

We also must not forget many peope handling these transactions at book just are not too bright and make mistakes.

**awol256** · 09-21-05, 11:23 AM

And the way that 5Dimes have handle this seems to be terrible. They've stolen money (although inadvertantly) but don't seem to be bending over backwards to rectify the situation.

Yup...since September 15th...I have not received one email. No emails about notification of the errors, an apology, no status, and more importantly no resolution, nor plans of resolution.

All the info I received was either through my bounced checks, from SBR, or the vague information from the live chat clerks.

W/out the help from SBR's staff...I would be completely in the dark about this. I guess i'm still in the dark though because I dont understand how this has lasted this long.

**slash** · 09-21-05, 11:34 AM

This makes you think how players who know nothing about the forums feel about this...

**Mudcat** · 09-21-05, 11:36 AM

There's no other way to say it: 5 Dimes has been glaringly awful here. This is a big-time black mark for them.

I'm a bit stunned at how this has happened and, maybe even moreso, their woefully inadequate response.

**5Dimes** · 09-21-05, 12:03 PM

Like all other sportsbooks, 5Dimes uses a 3rd party processor for its ****/** processing. This processor is responsible for accepting or declining all credit/debit card transactions. On Thursday September 15th, multiple charges were made to many 5Dimes customers' cards. These mistaken charges were identified and confirmed by our processor at the end of the day on Thursday. The charges and the funds did not appear in the 5Dimes statements from the 3rd party processor. If the charged amounts had appeared, 5Dimes could have credited all the amounts back to all of the customers immediately. However, 5Dimes cannot credit back a charge to a card when we have no record of a charge being made. We know improper charges were made, but at this time our processor has not confirmed which charges were improperly made. Although this credit card company is not part of 5Dimes, we do take responsibility for all improper charges made by any of our processors.
In the islands, where our processor is located, last Friday and this Monday were both bank holidays. Although the problem charges were made 5 days before, Tuesday was the first day the processing bank was open to look into the charges. The processor has had one full day to look into their error. We expect all credits to be issued today. That does mean it will happen, but that is what we have been told.
After all credits are issued, the bank will give us a complete list of all amounts credited. At that time we will contact each customer with a confirmation that their funds have been credited back. We will deal with each customer on a case by case basis to ensure proper compensation for all this hassel. Our processor has assured us they are taking the measures to insure these improper charges will never occur again. Any questions regarding this specific issue can be directed to info@5dimes.com subject: attention Mary
The 5Dimes team thanks all those for their understanding during this situaition.

5Dimes Management

**freebie** · 09-21-05, 12:15 PM

And no I don't understand!
No emails no response. Excellent service.