Sportsbooks to stay away from: BetOnline, Justbet, Youwager....

[DudleyDawson]

All 3 of these books are shit. I'd rather drive nails in my skull then use their live support again. I will elaborate more later(going to go get some beer now, have the moos coming over later)...please everyone share your shit books too.

[DudleyDawson]

oh before I go out would also like to add WSEX(no shocker here, but these fleas still owe me over $800 for over 2 years now) and Betphoenix, took them 18 weeks to pay me 4k once. **** shit books. You play with shit you get shit.

[milwaukee mike]

i agree with the first 2 but youwager has been nothing but kind to me for a long time

they even used to send me giant harry&david towers as presents, can't remember too many other books doing stuff like that

[DudleyDawson]

Youwager was more directed toward their live support, I'd literally ask a question and wait 10+ minutes for a response. This happened several times over.

[milwaukee mike]

that's ridiculous

but is it just because it's a busy day? i have had issues like that with them in the past from time to time, never quite that long between responses but long enough to be really irritating

[HoulihansTX]

5dimes, probably has the best live support in the biz. I was talking to one of their live support guys two days ago, and he was obviously balancing multiple live chats simultaneously. His replies never took more than 30sec

[Kindred]

who made you the authority on sportsbooks?

And why do gamblers cry so much about customer service. There are more important things to look for in a bookmaker. just sayin

[Legions36]

All 3 of these books are shit. I'd rather drive nails in my skull then use their live support again. I will elaborate more later(going to go get some beer now, have the moos coming over later)...please everyone share your shit books too.

If u dont want to use these books because of some live chat issues then your losing out not them because they are actually pretty damn good books if u know what your doing.

[whyteowl]

5dimes, probably has the best live support in the biz. I was talking to one of their live support guys two days ago, and he was obviously balancing multiple live chats simultaneously. His replies never took more than 30sec

I like 5dimes support for the most part, however there was one instance when I went on live chat and waited between 2-4 minutes for each response. A conversation that should have taken two minutes wound up taking around half an hour. I tried calling them but the phone rang for like 3 minutes straight, then a wagering guy answers and transfers me back to CS, it rings and rings until he answers again and he transfers me again and I just hang up. Must have been a crazy busy day over there, or maybe there were meetings or people called out or something. That was my only experience like that, so I don't really hold it against them.

[DudleyDawson]

that's ridiculous

but is it just because it's a busy day? i have had issues like that with them in the past from time to time, never quite that long between responses but long enough to be really irritating

I think I may have just caught Youwager at a bad time, just spoke with one of their reps. All is well. And funded there too, for the first time.

[jjgold]

I would never play at any of those

I like well run places

[JohnGalt2341]

Anytime I go on Live Support with any book I always expect to wait 10 minutes in between every question I ask. AND... I also expect that I will have to ask every question 3 times in order to get to someone that can actually answer the question. I realize they are helping more than 1 person at a time but I honestly think I could help 100 people at a time faster than what I usually get responses. Live Chat at nearly every book usually goes something like this:

Me: Hi, I was wondering why my bet # was graded as a loss?
Sportsbook: May I have your account # and password?
Me: #######
TEN MINUTES LATER
Sportsbook: Let me transfer you
Me: ok
10 MINUTES LATER
Sporstbook: How may I help you?
Me: I was wondering why my wager # was graded as a loss?
Sportsbook: Let me check on that.
Me: Ok
10 MINUTES LATER
Sportsbook: Player X had Y points
Me: According to both ESPN.com and CBSSports.com he had Z points.
Sporstbook: Let me look into that
Me: ok
10 MINUTES LATER
Sportsbook: Your wager has been changed to a win.
Me: Thanks! Have a good day!

Total time... usually around an hour.. and this is if I'm lucky. I go through this at least a couple of times a month. Live Chat is absolutely awful at nearly every book. Calling them is just as bad. I usually put on a movie or make sure I'm watching a TV show that I really like before I go on Live Chat because I know will be on for around an hour for something that could take less than 2 minutes.

[pimike]

Youwager was more directed toward their live support, I'd literally ask a question and wait 10+ minutes for a response. This happened several times over.

So this makes them a shit and stay away book?
Wow !!

Unreal

[pimike]

I think I may have just caught Youwager at a bad time, just spoke with one of their reps. All is well. And funded there too, for the first time.

Glad you think before you speak!

Lol

[Hankwins]

interesting dudley's complaints are all about books known for giving away freeplays.

[ProfaneReality]

Youwager is a great book. Fast payouts. And best automated deposit system in the biz

[dark star]

Youwager/Betpop are aces.If you think they are shit you are clueless.This retarded post should be deleted

[slash]

I would never play at any of those

I like well run places

Where do you play gold?

[bigugly]

I feel like a shill for youwager, but I can't help it...they're great. Nothing fancy about them. Great baseball lines, the site is always up and operating well and is responsive. Nice mobile site. Great customer service via telephone. Chat can be slow sometimes, but if that's the only problem with a book then you have a pretty good book.

Betonline has been a pain to deal with in the past, and I've never used justbet.

[crblahblah]

My biggest issue with Betonline is their tendency to take lines down really early (especially since I play tennis/mma and those times are constantly moved) and how incredibly stubborn they are to put them back up. Or they just list the times wrong to begin with and will just respond with "Sorry, we don't put lines back up" despite it not starting for hours and that sometimes they do.

They also don't let you know if the line has moved in your favor during the placing of a bet but will absolutely stop you and move the line if it goes their way. That's happened to be more times than I can remember where the line is much lower a split second after I bet and I'm not dumb enough to think it's me (I'm not a big player in any way). They don't have lines for a lot of things 5Dimes does (challengers tennis, NRL rugby, doubles tennis, non-major MMA organizations), they randomly limit plays, and let you parlay only of their choosing (like right now you can't mix NCAAB with any other sport, no MMA parlay at all either).

So far I haven't done a full payout but when I tried they didn't let me know it was cancelled because of needing documentation (I sent it but they said it was the wrong e-mail address). I don't know, I don't hate it there but compared to 5Dimes it's totally amateur hour.

I just tried the cross-sport parlay with NCAAB and it's working now. It wasn't in early rounds.

[secretstash]

Where do you play gold?

he touts up rebatewager often.. so i assume there.

but rebatewager lags behind imo.. slow customer service and shit lines imo... they need tighter lines and posting them up EARLIER THAN 1 hr before tip.. wtf???

-stash

[TheMoneyShot]

If there is a delay (for example 5dimes live chat) I believe they are juggling multiple chat logs at once. Which isn't that bad actually. They are still pretty fast.

[Living The Dream]

I have been winning big, for me, at rebate. Customer service is great. Lines are a little weak as well as selections. Payouts are limited to once every 7 days, which kinda sucks. They do have a couple fast choices for withdrawals, which is the only reason I am staying there for now.

That and also my superstition that maybe the lack of choices and selections might be a helping factor in my ridiculous 3 week run.

he touts up rebatewager often.. so i assume there.

but rebatewager lags behind imo.. slow customer service and shit lines imo... they need tighter lines and posting them up EARLIER THAN 1 hr before tip.. wtf???

-stash

[SBR Lou]

And why do gamblers cry so much about customer service.

Some folks head to live chat to ask if they can still get fees covered on a $100 deposit when the fine-print says $300+, or to block the online casino (then reopen it), etc. Or it's to confirm their docs were received 5 minutes after sent.

There are obviously legitimate situations for using a book's live help or support, but I'd be willing to bet folks who start multiple threads on live help are of the group who abuse it. SBR has a new email response test coming out next week, btw.

[opie1988]

Some folks head to live chat to ask if they can still get fees covered on a $100 deposit when the fine-print says $300+, or to block the online casino (then reopen it), etc. Or it's to confirm their docs were received 5 minutes after sent.
There are obviously legitimate situations for using a book's live help or support, but I'd be willing to bet folks who start multiple threads on live help are of the group who abuse it. SBR has a new email response test coming out next week, btw.

I agree, Lou.....Dudley Dildo is a complete tool.

Well said, pal.

[PD77]

I think youwager may have finally stopped cold calling me for 6 months. I will not play with them because of it and like Dudley said the live chat is questionable at best. Here was my experience with live chat trying to get them to stop cold calling and this is how I was treated. This was over a year ago but after this experience I will never go back. Completely uncalled for. I just dont see this sales tactic working, ever.

The following is a record of your online chat.

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Beatriz '
Beatriz : Welcome to our live chat service.
Beatriz : Hello. How may I assist you?
dont know: Hi Beatriz, I would like to be removed from the call list. I am getting calls 6-7 times a day from your people. I finally decided to answer this morning and figured out who it is and the guy was rude and hung up on me. I have asked before to be removed an it never happens.
Beatriz : Thank you for waiting. I'll be with you in just a moment.
Beatriz : I will be right with you.
Beatriz : I'm sorry for the delay. I'll be right with you.
Beatriz : I will be right with you.
Beatriz : ok sir can I have your full name please>
Beatriz : ?
dont know: *****************
Beatriz : ok let me transfer you to an accoutn rep
info: Please wait while I transfer the chat to 'Ken'.
info: You are now chatting with 'Ken'
Ken: how are you?
Ken: how can I help you?
Ken: done
dont know: I want to be take off of your call list. I havent played here in years and I am getting called constantly 7-8 times a day and was just hung up on by someone .
Ken: We have 50% on deposits of $300 and up
Ken: its a good deal, where are you playing now?
Ken: whats holding you back from playing?
dont know: I quit playing 5 years ago.
Ken: I am a player myself and been saying that for years
Ken: now I still playing everyday
Ken: Where are you really playing?
dont know: I dont gamble on sports anymore. Havent in a long time.
Ken: you are not gambling any less are you?
dont know: You cant gamble less than zero.
Ken: you gamble everyday life its all about gambling
Ken: you never know when you hit
Ken: you just have to keep on trying
Ken: till you hit the jack pot
dont know: I see I am getting no where with you. Look the autodialer numbers you guys are using are all over the internet. Everyone knows who is calling. I am asking for you to stop calling me.
Ken: listen, let me get you back on board
dont know: You want to get me back on board?
Ken: Listen, you have a VC card I can process for $300 and get you in for %50
Ken: right
dont know: Here is what you do. dont call me for 2 years. After 2 years I will call you and we can set up a credit account? How does this sound?
Ken: shoot me the numbers and I will call you back when the transaction its done
Ken: FAIR ENOUGH
Ken: Listen, you have a VC card I can process for $300 and get you in for %50
Ken: shoot me the numbers and I will call you back when the transaction its done
Ken: FAIR ENOUGH
dont know: Wow, this is unbelievable. I come on here hoping to get some intelligent assistance and I get the same shit I was getting over the phone.
info: Your chat transcript will be sent to ************ at the end of your chat.
Ken: Thank you for waiting. I'll be with you in just a moment.
Ken: I am waiting for the numbers

[DudleyDawson]

Some folks head to live chat to ask if they can still get fees covered on a $100 deposit when the fine-print says $300+, or to block the online casino (then reopen it), etc. Or it's to confirm their docs were received 5 minutes after sent.

There are obviously legitimate situations for using a book's live help or support, but I'd be willing to bet folks who start multiple threads on live help are of the group who abuse it. SBR has a new email response test coming out next week, btw.

Forgive us gamblers for asking for a lot, but it is our money isn't it? Now there are rules in gambling? Many of these books can process in deposits within minutes but it takes days to process a withdrawal, why is that? Players need to hold these books feet to the fire and keep them accountable, and that's what this forum is perfect for. Other than Dozer I haven't read a single positive remark on this forum about Betonline in a long long time but yet they're rated a B+, seems odd. Gotta remember most (90%) of these guys are sending books their money and they'll never get it back.

[Smoke]

Dudley must be afraid to pick up the fukkin phone and call the sportbook.

[Extra Innings]

Forgive us gamblers for asking for a lot, but it is our money isn't it? Now there are rules in gambling? Many of these books can process in deposits within minutes but it takes days to process a withdrawal, why is that? Players need to hold these books feet to the fire and keep them accountable, and that's what this forum is perfect for. Other than Dozer I haven't read a single positive remark on this forum about Betonline in a long long time but yet they're rated a B+, seems odd. Gotta remember most (90%) of these guys are sending books their money and they'll never get it back.

[Azzurri]

I agree, Lou.....Dudley Dildo is a complete tool.

Well said, pal.

Dudley Dildo is a complete tool. that is a 100% fact of life and could not be said much better...but ill try...this kid/fool is now killing himself to try and fit in here for some reason...this after his first post was some outrageous BS about betting against what he was posting etc.etc...just go look at some of the pure BS and nonsense this fool has posted since being here...this is the definition of an internet gambling LOSER who does nothing but look for free plays BECAUSE hes so out of cash from LOSING that's all he can do.

Trust me i know this type and you can bet it all that I have this dope pegged exactly as said. FADE everything and anything that comes out of this dopes posts and you'll be ahead for sure...i did this until i just could not stand reading his total moronic threads.

[Azzurri]

Dudley must be afraid to pick up the fukkin phone and call the sportbook.

lol come now..call and say what...that 50 buck free play you gave me wasnt enough? Kids a complete phony, not to mention sick BS artisrt.

[Legions36]

I didn't want to be the first one to say that this guy is kinda weird. U guys pretty much spoke what i was thinking about him and not to mention he has started 10 threads about the same crap, seems like he wants alot of attention.

[DudleyDawson]

Dudley Dildo is a complete tool. that is a 100% fact of life and could not be said much better...but ill try...this kid/fool is now killing himself to try and fit in here for some reason...this after his first post was some outrageous BS about betting against what he was posting etc.etc...just go look at some of the pure BS and nonsense this fool has posted since being here...this is the definition of an internet gambling LOSER who does nothing but look for free plays BECAUSE hes so out of cash from LOSING that's all he can do.

Trust me i know this type and you can bet it all that I have this dope pegged exactly as said. FADE everything and anything that comes out of this dopes posts and you'll be ahead for sure...i did this until i just could not stand reading his total moronic threads.

wow. spot on. you buried me here.

[Smoke]

lol come now..call and say what...that 50 buck free play you gave me wasnt enough? Kids a complete phony, not to mention sick BS artisrt.

[DudleyDawson]

Smoke, you try to be funny, witty, and sharp but you're not. You just fall under a group of people on this site who just don't matter. On top of that you live in the nations arm pit. Some little bitch poser who likes to run his broke ass mouth on a gambling forum, nothing more nothing less. Now I've already wasted too much time replying to a non-relevant human. Cheers to you, Bitch.