Att: Justin and Lou regarding Betonline

ehp6737 · 11-14-11, 11:51 AM

I agree, no way this operation should be A-. I feel sorry for anyone who got duped into playing here when there are much better and less painful options out there.

Scorpion · 11-14-11, 12:59 PM

Originally posted by zstevens

Guys is there a reason you haven't downgraded Betonline's rating? There have been numerous complaints about payouts and customer service and they are justified. I sent in a complaint and haven't heard back from Lou, except to say "He's working on it". I can't move a dollar out of my account there and I have 5 figures there. Sportsbookreview used to be credible, but this is terrible. No way these guys are A-. What is going on?

How long ago?

BurtRapp · 11-14-11, 01:43 PM

The checks they pay for the rating with never bounce!

No coincidences · 11-14-11, 01:50 PM

Bu$ine$$ a$ u$ual.

zstevens · 11-14-11, 01:54 PM

Originally posted by Scorpion

How long ago?

First complaint was sent last Wednesday second complaint Friday.

zstevens · 11-15-11, 02:54 PM

Lou, I sent you a message and an email did you not receive those?

Bcatswin · 11-15-11, 03:04 PM

Hope you get your money man.

zstevens · 11-15-11, 03:09 PM

BetOnline is a deposit only book. You can get your money in real easy but there is no getting it out. I would like ALEX to address this. Maybe he can explain to me why I can't make a withdrawal or move my money, or why no one is responding to me?

Bcatswin · 11-15-11, 03:10 PM

jj make a phone call pal.

zstevens · 11-15-11, 03:15 PM

Someone representing Betonline in this forum?

Alex, or anyone else representing BetOnline can they address my problem? If your an honest book and having nothing to hide why not discuss this openly. Betonline will not let me withdrawal or transfer any of my winnings? This is A-???

TheCentaur · 11-15-11, 03:16 PM

Sounds like a rollover issue

zstevens · 11-15-11, 03:18 PM

Originally posted by TheCentaur

Sounds like a rollover issue

Never took a bonus!!

jjgold · 11-15-11, 03:20 PM

Why does it seem so hard to withdraw money now when you win??

It seems books looking for loopholes not to pay

TheCentaur · 11-15-11, 03:23 PM

What are the reasons they are giving?

excel · 11-15-11, 03:23 PM

we need the players advocate to give them a shaking up.

jjgold · 11-15-11, 03:23 PM

What is issue

firedawg · 11-15-11, 03:24 PM

ouman101 · 11-15-11, 03:43 PM

Many I've seen this thread a thousand times. How many charge backs do you have with other books?

Masu485 · 11-15-11, 04:34 PM

Originally posted by zstevens

Never took a bonus!!

Most books require you to rollover even if you don't take a bonus.

SBR Lou · 11-15-11, 04:56 PM

I'm assuming the OP wants this to be shared:

1. He had a payout request cancelled on November 4th, due to not having provided ID.
2. He sent his documents on November 7th. The dots weren't connected that he still wanted to proceed with his original (cancelled) payout request, there was also a breakdown in email communication about receipt of the docs.
3. Management says he never requested a new payout.

BetOnline will contact him to verify what he'd like to do. It does sound like a simple phonecall mighta solved this one.

TheCentaur · 11-15-11, 05:05 PM

I have run into this problem also at Betonline but eventually got paid

jjgold · 11-15-11, 05:10 PM

I will hold off on making a call

Scoobdog24 · 11-15-11, 05:22 PM

I almost joined and deposited with this book recently, glad I did not.

No coincidences · 11-15-11, 05:29 PM

Originally posted by Scoobdog24

I almost joined and deposited with this book recently, glad I did not.

It's not a bad book.

Nothing special, but pretty reliable overall.

skrtelfan · 11-15-11, 05:41 PM

Originally posted by SBR Lou

I'm assuming the OP wants this to be shared:

1. He had a payout request cancelled on November 4th, due to not having provided ID.
2. He sent his documents on November 7th. The dots weren't connected that he still wanted to proceed with his original (cancelled) payout request, there was also a breakdown in email communication about receipt of the docs.
3. Management says he never requested a new payout.

BetOnline will contact him to verify what he'd like to do. It does sound like a simple phonecall mighta solved this one.

Is this a joke? Why would he no longer want a payout after he sent his ID???

SBR Lou · 11-15-11, 06:03 PM

Originally posted by skrtelfan

Is this a joke? Why would he no longer want a payout after he sent his ID???

The request he made was cancelled.

He had to submit his ID so that it was on file, so that he could make a new payout request. The play here was just to submit the ID, then request a payout separately. BetOnline management nonetheless apologized for the confusion, and is contacting the player directly.

mighty maron · 11-15-11, 07:03 PM

Originally posted by zstevens

BetOnline is a deposit only book. You can get your money in real easy but there is no getting it out. I would like ALEX to address this. Maybe he can explain to me why I can't make a withdrawal or move my money, or why no one is responding to me?

This is over the top. I have deposited and I have gotten funds out.

mighty maron · 11-15-11, 07:06 PM

Originally posted by jjgold

Why does it seem so hard to withdraw money now when you win??

It seems books looking for loopholes not to pay

This is so dead on. I am guessing that bonus abuse, cc chargebacks, and other games that some people play have made some books go over the top on this.

bubba · 11-15-11, 08:09 PM

Originally posted by SBR Lou

The request he made was cancelled.

He had to submit his ID so that it was on file, so that he could make a new payout request. The play here was just to submit the ID, then request a payout separately. BetOnline management nonetheless apologized for the confusion, and is contacting the player directly.

they did this to me too, there was some technical aspect wrong with my withdrawal request and they cancelled it without telling me (they could have just fixed the error that was more their fault then mine but they juts cancelled it). i noticed about 5 hours after it was cancelled and contacted livechat to get it fixed. but they really should tell their customers right away when cancelling a withdrawl. this is obvious.

skrtelfan · 11-16-11, 11:41 PM

Originally posted by SBR Lou

The request he made was cancelled.

He had to submit his ID so that it was on file, so that he could make a new payout request. The play here was just to submit the ID, then request a payout separately. BetOnline management nonetheless apologized for the confusion, and is contacting the player directly.

Now how he heck is he supposed to know that payout requests are canceled when you haven't yet sent an ID, and you have to resubmit the payout request? I've probably sent ID to at least 25-30 books over the years, and none of them ever made me resubmit a payout request. Players shouldn't have to be aware of unusual payout procedures.

slash · 11-17-11, 12:09 AM

The way especially Lou is defending BOL is ridicolous. How can he ever make this sound like the players mistake and giving props to BOL for excusing to the player, when BOL is so clearly in the wrong again!? Where is your integrity and honesty? You just sent it down the drain?

In the past, I used to have the highest respect for Justin7 and Billdozer - if they can seriously argue that BOL shouldn't be severely downgraded, I suppose they have completely sold out too. Very unfortunate for the players if this is the road that SBR has chosen....

CollegeOverUnder · 11-17-11, 01:13 AM

Originally posted by Masu485

Most books require you to rollover even if you don't take a bonus.

no they don't I never take bonuses for that very reason no ROLLOVER

choo · 11-17-11, 01:38 PM

Originally posted by skrtelfan

Now how he heck is he supposed to know that payout requests are canceled when you haven't yet sent an ID, and you have to resubmit the payout request?

available balance?

shari91 · 11-17-11, 01:49 PM

Originally posted by slash

The way especially Lou is defending BOL is ridicolous. How can he ever make this sound like the players mistake and giving props to BOL for excusing to the player, when BOL is so clearly in the wrong again!? Where is your integrity and honesty? You just sent it down the drain?

In the past, I used to have the highest respect for Justin7 and Billdozer - if they can seriously argue that BOL shouldn't be severely downgraded, I suppose they have completely sold out too. Very unfortunate for the players if this is the road that SBR has chosen....

Lou explained the step by step of what happened, that email communication broke down, a phone call would have resolved it and that BOL management apologised for the confusion. Not sure how you made the leap that you did.