5Dimes has no right to be rated as an A book for professionals. Twice this week they have deleted plays of mine without legitimate cause.
The first one, a 1/2 puck line, they claimed the spread was posted backwards. If this were true, they would have just swapped the spread, keeping the lines the same. However, they posted the new spread heavily shaded toward the side they favored originally. I guarantee you they intended to post the original line, but when they realized that it was too opinionated they decided to take a mulligan. I chose not to make a big stink about this because I haven't had any significant problems with them before.
What they pulled today was too much to take. I made a big play on Stuart Appleby to win the Houston Open. Their system is set up to accept $500 per ticket, but you're freely allowed to place multiple tickets. I sent through several big bets and all were accepted. An hour later I check my account and the plays are deleted. I call to ask what's going on, and I'm told I exceeded the maximum. I ask where this maximum is posted and they say that it isn't posted, it's just "company policy". This is complete bullshit. I've placed multiple max tickets dozens of times in the past, and it's never been a problem. If the maximum were $500, then why were the bets approved in the first place?
So for the second time this week, they've gotten cold feet on bets they've taken from me and instead of being "professional" they've weaseled out by just flat out cancelling them. Seems to me that bookies generally aren't very pleasant when customers decide they'd rather not honor their bets. Why should the reverse be different?
The first one, a 1/2 puck line, they claimed the spread was posted backwards. If this were true, they would have just swapped the spread, keeping the lines the same. However, they posted the new spread heavily shaded toward the side they favored originally. I guarantee you they intended to post the original line, but when they realized that it was too opinionated they decided to take a mulligan. I chose not to make a big stink about this because I haven't had any significant problems with them before.
What they pulled today was too much to take. I made a big play on Stuart Appleby to win the Houston Open. Their system is set up to accept $500 per ticket, but you're freely allowed to place multiple tickets. I sent through several big bets and all were accepted. An hour later I check my account and the plays are deleted. I call to ask what's going on, and I'm told I exceeded the maximum. I ask where this maximum is posted and they say that it isn't posted, it's just "company policy". This is complete bullshit. I've placed multiple max tickets dozens of times in the past, and it's never been a problem. If the maximum were $500, then why were the bets approved in the first place?
So for the second time this week, they've gotten cold feet on bets they've taken from me and instead of being "professional" they've weaseled out by just flat out cancelling them. Seems to me that bookies generally aren't very pleasant when customers decide they'd rather not honor their bets. Why should the reverse be different?