What's Wagerweb doing here??? help

[gorox]

greetings all as I am currently confused with my book WagerWeb and my last scored wager with them. If you don't know, wagerweb is the site that has the 10 team, 16point teasers and I went ahead and started one earlier in the week. Now, I do bet these teasers pretty often, and usually do them over the phone as I leave them open and will call in a couple at a time. I had 6 open spots going into last night and I made two calls in to wagerweb during the day to add wagers. I'm a college student and if i'm on campus between meetings or classes and can't get near a computer to see lines, I'll ask the guy on the phone to tell me the basketball lines and will usually make a kind of quick decision (i'm usually a fan of most 16point adjusted lines) and I'll come home and have a window open on my desktop with my pending wagers so I know what margins i have in what games.

During the louisville - south carolina game, I called in because i saw they listed i had louisville, but not the margin, so i wasn't sure what line i had, and i was kind of nervous as it turned into a blowout in the 2nd half. Later in the night I'm in the living room with my roommates and see Clipper/spurs highlights and hear Parker DNP, and I immediatly say "wait i had that". i look to my pending wager window and it isn't there. I assume I Wanted to bet it but never made the actual entry and just sighed as I knew the clippers wouldn't lose too big with him out, but anyways...


Fast forward now to this morning. I log in to my wagerweb account and see a zero balance with zero pending! I'm thinking wt...? as everything i had won on my count before i went tosleep last night. I open up my graded wagers...i see none of my entries have lost. I've saved the page incase I would need to fax it in or something (currently in the middle of a very long discussion with chat help). I also still have my pending wagers window open from last night, never c losed it and have that saved. According to chat help, i took the sacramento kings in my teaser last night, +8. This comes as a bit of surprise as I rememeber asking what all the nba lines were but don't know for sure if i bet on the kings, but i take their word for it because they claim they have it on tape (i will be calling in later to hear myself, but its very possible i quickly said 'add kings', as I'll be the first to admit i act quick when it comes to entering teams on these 16pointers). But my point is, if you don't see a wager posted on your account, you all of a sudden become very indifferent to a game, espescially when you have action on 6-8 other games and appear to have no interest in another one. If kings did win, i would have had no idea in the world i was going to benefit, and I don't even know if I would have ever found out to be honest with you. I have just e-mailed them my saved files/windows letting them know what the Bettor (me) believes he bet on and why I would have a beef.

I guess I'm posting this to ask about any thoughts, do i have a right to be upset right now?? I went from thinking i had 605pending (paying out $900+) but now at zero thanks to action I didn't know i had. Do i have a right to a beef? Also, anyone that bets with Wagerweb, have you ever had this conflict? I find it very troubling that the possibility exists that either a) maybe in the past this has happend, and I won a 10 teamer by in reality betting 10+teams without knowing it, and b)what reason would they have from hiding a particular game from your open wager, other people who bet these 10gamers dont you use your account reports section to track them.

also if you know of a way to upload a picture to a thread i can show you guys my reports page. do i have any possible solution to this besides losing the money?

[gorox]

DB: i mean for an unlimited number of rasons the fact that my pending wager ticket says wizards is wrong
DB: can you listen to the tape and let me know
Paul: sure
Paul: do you want to hold
Paul: or contact us back?
DB: ill hold
Paul: ok
Paul: ok you requested the kings along with louisville and michigan on that call
Paul: and the wizards was form a day before
Paul: so that's why you have them both on the same ticket
Paul: because you have been filling this open teaser
Paul: but you did request the kings on that call
DB: ok why wasnt it onmy betting ticket
DB: you konw i open my pending wagers and im thinking ok so far so good
Paul: it was on the pending tickets
Paul: until you filled it up completely
DB: i dont understand
Paul: if you have any doubt
Paul: please call in so you can listen yto the tape
DB: i believe i may have said it on the phone, i call in bets all the time sometimes in a rush, but why wasnt it under my acct?
DB: i jsut find that very odd
Paul: it was on your account
DB: how am i supposed to know what to track, i didnt even follow the game
Paul: I'm sorry
Paul: but you lost me
DB: no i t wasn't
Paul: then how did I found it?
Paul: it was there
DB: THATS WHAT IM ASKING
DB: you found it i guess cuz the phone call??
Paul: no
DB: why would i have questions otherwise?
Paul: it was therein your activity report
Paul: for a different number of reasons sir
Paul: but it was there
DB: i believe it was there, but what im saying was it wasnt HERE
DB: so it if lost, won, i wouldve been indifferent but you guyseem to have a free stab at it
Paul: do not understand
Paul: sorry
Paul: do not know what you mean by here and there
Paul: it was in your account
DB: what im saying is, im in my account right now
DB: i see No record of it what so ever
Paul: have you checked the graded wager report?
DB: yes
DB: of course
DB: thats why i am very confused at this
Paul: hold on
Paul: I was checking here
Paul: to see if open plays
Paul: do not show up on the online reports
Paul: but
Paul: the techs are telling me that thye do
Paul: I do not know if that is your question
D: ok do i need to email you guys what my graded wagers, and what my pending wagers said last night and still say this morning
DB: i went to sleep feeling good about my wagers
Paul: sure
DB36098: so basically you guys can't explain anything but you only keep track of certain bets
DB: ?
Paul: we keep track of all the bets
DB: even if its on tape
DB: why would you mislead me to not letting me know thru my account
Paul: those plays appear on the reports
DB: i wouldve had no idea you guys owed me if sac won because it wasnt in my account
DB: i have all my windows saved, would you like for me to email them in??
Paul: please do
Paul: so we can review them
Paul: and we will e-mail you back
Paul: as soon as the techs take a look at them
Paul: support@wagerweb.com
Paul: that is the e-mail
DB: ok im sending them right now, thank you and please reply

[gorox]

now, when i try to look at my reports online, the following message appears:


Site Temporarily Unavailable
Sorry, the site you requested is currently unavailable. It will be available as soon as possible. Please try again later.

[tacomax]

I've paged Natrass - he should be along shortly to provide a ruling on this case.

[gorox]

thanks for the response

[Bill Dozer]

Gorox,

Can you send your pictures to assistance@sportsbookreview.com? At first glance it sounds like your teaser was not updated and yuo may have needed to refresh the open bets page. But, I think you are also saying that even the graded wagers do not include this bet.

The general rule for online wagering is that the action in your pending wagers page is official. The read-back is definitive when making phone wagers.

[gorox]

Thanks for the response Bill, i am sending it right now, and it is both Pending and Graded wagers and there was never updatation.

[natrass]

I've paged Natrass - he should be along shortly to provide a ruling on this case.

This is not clear cut is it? I know i rely on seeing my bets to know where I stand.

The danger is that if the bets were not listed then, say, the guy had been playing singles. Then, presumably, he would rightly think "oh, I havent got my wizard bet on" and then make a duplicate bet.

Or, if they had won he wouldnt be expecting a payout.

The crucial element is whether the bets were appearing in his account prior to the game. If not, then it would seem harsh to then claim it was a good bet ... for all they know, he had not seen it and went and re-bet the game at another bookie.

Its an interesting one though.

[gorox]

UPDATE: Wagerweb has credited my account $300. Now, i lost $605 due to their blunder, and you could techincally make a case saying i lost $983 total, (that was what I stood to won if my open teaser was finished) . I'm not that satisfied and think I will move on to another book, I have also been communicating with Bill, but don't know if he can do much.

Natrazz, they claim the bet is good because it was made over the phone, but fact is, Before the Game, During the game, AND STILL AFTER THE GAME, EVEN RIGHT NOW, that game is not under my reports page. Shouldn't I strongly demand my $605 back? As it stands now I've lost a minimum of $305 thanks to their faulty operation. thoughts?

[Bill Dozer]

Gorox,

I can certainly understand your disappointment after expecting the full win.

But, it seems that you profitted from their mistake. Hopefully, because it was a large teaser and not a straight wager you would have bet elsewhere, this didn't influence any of your other bets. You might have to chalk this up as a large CS error.

If you sustained a monetary loss WW would likely look at this further.

[gorox]

yeah i understand and do blame myself partly for not being totally on top of things. i guess my main concern is, had the bet won, and it was invisble under the reports from my side of the account, would I have known about it or not. that's all, I guess we'll never know. I was hoping someone may have had a similar conflict or experience and tell me what happend in their case. thanks for the insight bill and natrazz.

[natrass]

If the teaser would have lost then OK.

However, I think the player is effectively being punished for being honest here.

Hiow many times do we get posters here being dishonest and massaging there story at every turn.

Now, if the guy had been cunning and said "yeah, so I didnt see it so I rebet a large single at bodog because of that" he would presumably have a stronger case to get more funds.

As it stands, it depends on how the teaser played out (I dont know what won and didnt) and it does seem that WagerWeb have made a genuine error and havent tried to use any BullShit to dodge their way out, which is good to see.

Personally, I can't give a verdict without knowing the net effect of the bet both with and without the Wizards being included.

[Bill Dozer]

yeah i understand and do blame myself partly for not being totally on top of things. i guess my main concern is, had the bet won, and it was invisble under the reports from my side of the account, would I have known about it or not. that's all, I guess we'll never know. I was hoping someone may have had a similar conflict or experience and tell me what happend in their case. thanks for the insight bill and natrazz.

That is a legitimate concern. Players and books should consider the wagering tape final when it comes tophone wagers. This is also stated in most sportsbook ToS.

[gorox]

you make some good points, in response to your question...
With the kings on the play, which wasn't on the ticket, the teaser lost. Without the kings, as all reports showed the ticket, the teaser stood to win (was still open, but needed just 2 more entries to make it 10 and thus a winner).

[MrX]

This one seems pretty clear cut to me. You made the bet. It's on tape. It sounds like you're very lucky to have gotten a $300 gift, unless I'm not understanding something. It's crazy not to know what bets you made. Carry a little notebook and write down the plays as you place them. Mistakes will be made, and you need to check up on your wagers, especially with phone bets. You may have missed out on winning wagers in the past due to this.

[natrass]

Well, I would have to say that it seems that the player made the bet and the fact that they did not record this on your listing actually made no difference whatsoever. Whilst this may be deemed more by luck than chance, the net result is that they have compensated a losing bet with $300.

I think the players honesty throughout this has probably helped his case with the book.

Mistakes happen, even with the best software, and I think they have exceeded a minimum gesture of goodwill given it was a losing wager.

I find the book to have behaved correctly in this instance but would recommend they check their software.

Case closed.

[pags11]

good to hear you got some of your money back...