About 3 years ago I deposited $1000 with Casino-on-Net (www.888.com) I received a $200 bonus and played through it twice ($400) thus fulfilling the requirements at the time. I finished with a balance of $1177.50
For whatever reason I never went back after that and my money has sat in their account for 3 years. Last week I decided it was about time I cashed out.
I have now been informed that my account has been disabled, and has no money in it. They have revoked my bonus ($200) well, OK, I can just about live with that I guess.
But what about the other $977.50? Well they also mention a 'management fee' that was deducted. Management fee? Of $977.50?!
Here are the rules on bonuses:
All Bonuses and promotional offers extended to Members must be wagered at Casino-on-Net within 90 days of being credited to a Member's Account or within the period specified in the notification of a promotional offer if different. Casino-on-Net reserves the right, at its sole discretion and at a time of it's choosing, to revoke any Bonuses and promotional offers, or any parts thereof, not used by a Member within the relevant time period.
Casino-on-Net reserves the right to withhold the amount of any Bonus from a Member's Cash Out.
In the event of abuse, Casino-on-Net reserves the right to discontinue the Member's Casino-on-Net Membership and to prevent the Member from accessing the Casino in the future.
Don't see any mention of management fees or them reserving the right to keep my initial deposit. And how exactly does one establish that 'abuse' has occurred? So I can't deposit money, change my mind and decide online casinos are not an avenue I want to go down and stay inactive?
Is it just me, or do I have a cause for complaint here?
Has anyone else had problems with this site?
For whatever reason I never went back after that and my money has sat in their account for 3 years. Last week I decided it was about time I cashed out.
I have now been informed that my account has been disabled, and has no money in it. They have revoked my bonus ($200) well, OK, I can just about live with that I guess.
But what about the other $977.50? Well they also mention a 'management fee' that was deducted. Management fee? Of $977.50?!
Here are the rules on bonuses:
All Bonuses and promotional offers extended to Members must be wagered at Casino-on-Net within 90 days of being credited to a Member's Account or within the period specified in the notification of a promotional offer if different. Casino-on-Net reserves the right, at its sole discretion and at a time of it's choosing, to revoke any Bonuses and promotional offers, or any parts thereof, not used by a Member within the relevant time period.
Casino-on-Net reserves the right to withhold the amount of any Bonus from a Member's Cash Out.
In the event of abuse, Casino-on-Net reserves the right to discontinue the Member's Casino-on-Net Membership and to prevent the Member from accessing the Casino in the future.
Don't see any mention of management fees or them reserving the right to keep my initial deposit. And how exactly does one establish that 'abuse' has occurred? So I can't deposit money, change my mind and decide online casinos are not an avenue I want to go down and stay inactive?
Is it just me, or do I have a cause for complaint here?
Has anyone else had problems with this site?