SportingBetUSA, problems again

[ZuluWarrior]

Hi everyone,

My first posts a good one.

I have recently tried to make my first (and last, hopefully) payout from sportingBetUSA, and have hit a complete cornicopia of problems.

I have written to assistance@sportsbookreview to get Bill's advise and help, and I'd also like to hear from all of you!

I made an initial deposit by bank card (I am an international customer). I set up a NeTeller account to make life easier. I requested a payout to my NeTeller account. They acknowledged the withdrawal reciept and stated they would refund my initial deposit to my card and pay the remainer to NeTeller, as requested. I was fine with this. They said I have to verify my account by supplying documentation, I completed this and they confirmed my account. When they responded they stated that they would send the payout my 'regular mail', without my consent. I wrote back saying this was unacceptable as regular international mail was in no way secure or insured. I also suspected the old "Well, we've sent it", "well, I haven't recieved it", "Well, we sent it" trap. I await their response.

Can anyone offer advise on how to get these guys to actually pay up??

Thanks for your help everyone,

ZUluWarrior

[bigboydan]

welcome to the sbrforum ZUluWarrior


just ask for a ** wire to be sent to you.

[pags11]

Bill's the guy to talk to you about this...

[Santo]

To be fair, I did recieve a regular mail payment from EFS within the stated timeframe..

The downside is it was 4-5 weeks ago, and as yet my Bank have yet to clear the check.. Paying funds drawn onto a US bank into a foreign bank can be lots of fun ;o)

[Bill Dozer]

Hello ZUluWarrior,

Many international players have complained about being sent a check when their request was for a Neteller payout. Apparently money coming in this way is very costly and it serves int. players much better to keep funds in circulation until they are done playing.

Are they telling you the funds have already been sent? If so, there isn't much we or you can do. They refuse to cancel the checks despite admitting fault unless they conclude the check was lost. I can tell you that most players receive the funds a few weeks after accounting confirms it has been sent.

[ZuluWarrior]

Hi guys, thanks for all your comments,

@bigboydan - Thanks mate, but the problems already developed further. dispite saying they'll wait for me to confirm payment methods, they decided to send it by regular mail cheque anyway and basically lie to me. Since then they've started copy pasting responsed to my Emails.

@ Santo - cheers mate, I've had one other person say the same, and with Bill's comments I'm a bit more assured that they will actually mail it, Thanks.

@Bill Dozer - Thanks for your comments Bill, both here and on Email, I greatly appreiciate you help and advise, truely your helpfulness is an example for us all!
They did confirm the check was sent yesturday (dispite saying they'll wait for me to confirm payment method, as you'll see from the transcipt I sent you). Looks like a nice 3-4 week wait doesn't it? Is this the usual time frame for USA to US for these guys?

Anybody else, any experiances??

ZuluWarrior

[ZuluWarrior]

Following some conversation, I have been asked to post the most recent transcript of my SportingBetUSA customer service "experience" here.

Please note, I have edited out personal details, these have been replaced with ****, I have also edited out advertising (like the signiture's of cust service reps) with ####.

I have included my thoughts and comments in red.

This is the most recent transcript that covers most of the issues in this post, there are others too.

On 08/03/06, cashier@sportingbetusa.com < cashier@sportingbetusa.com> wrote:

This is a note regarding your ticket with tracking number: ********

Hi Danny,

Thank you for submitting all of the requested documentation.

I am pleased to inform you that your account verification process is now
complete, your account is active and you are free to continue playing.

We have been in contact with our withdrawals department and they have confirmed that your withdrawal request of $ 260.00 will now be sent via Regular Mail on 3.9.2006.

We appreciate your cooperation and we apologize if this verification process has caused any inconvenience.

If you require further assistance in relation to this matter please feel free to contact us again.

Best regards,

Peter

Sincerely,
The SportingbetUSA.com Team

Why on earth are you sending it regular mail when I specifically asked for a payout to either my NeTeller account, or my bank account (card)?

As an international customer, I will not accept a payout via regular mail, unless you are willing to pay for the courier delivery.

Why have you post dated the payout for a period of 6 months? This too is unacceptable. I actually wish to continue wagering with this money, not waiting.

Please reply as soon as possible.

Thank you,

Danny ******

As you will see, I clearly state that regular mail delivery is unacceptable. At this point EFS had confirmed that they would first debit my card with the amount I deposited, and the remainer would be sent to my NeTeller account.

I also realised I read the date on their Email wrong, it was in american format! I sent them a seperate Email appologising for this oversight on my part
On 09/03/06, SB-USA <custserv@sportingbetusa.com> wrote:

Dear Danny,

You have chosen Neteller as your preferred withdrawal method, however, we cannot send to Neteller unless a deposit has been made via Neteller first. The following withdrawal methods are currently available to you:

***LIST WD METHODS AVAILABLE TO CUSTOMER DEPENDING ON HIS DEPOSIT METHODS AND LOCATION******

As soon as you have replied letting us know how you would like to receive your withdrawal it will be promptly processed.

If you have any further questions, please do not hesitate to contact us.

Kind regards,
Agy

--
Wishing you a great day.
Customer Service Department

http://www.sportingbetUSA.com

###################
###################
###################

As you can see, they clearly state that the withdrawal will not proceed until I confirm my choice of payout options

You didn't list any payout methods? Please see response below.

If I make a deposit via NeTeller, will I be able to withdraw my full account balance? Or are you just going to say I can't have my money? Please advise in full.

A full payment to the card I used initially to deposit money, and that I have just finished verifying will be acceptable.

Please respond post haste, thanks,

Danny ******

I was gettting a little annoyed here, because of the long, drawn out verification procedure that came before this transcript
On 09/03/06, SB-USA <custserv@sportingbetusa.com> wrote:

Dear Danny,

Further to your recent email , we would like to inform you that you have the following withdrawal method available in your gaming account: Regular Check, FedEx Check, Neteller , ******* and ACH if you have deposit via those methods, other wise your funds will be sent via an alternative method which is
Regular Mail. Please note that once you have deposited via Neteller , ******* and ACH your full withdrawal amount will be sent back top that account.

If you have any further questions, please do not hesitate to contact us.

Kind regards,
Agy

--
Wishing you a great day.
Customer Service Department

http://www.sportingbetUSA.com

##############
#############
############

Sorry, please clarify in my situation.

Currently I would like to withdraw $260 from my account, if I make a deposit of $10 from my NeTeller account, Will I be able to withdraw $270 from my account to my NetTEller account, without further action on my part or delays from your part?

Thanks,

Danny ******

I was suspisious that they would let me deposit from my NeTeller account, but when I tried to withdraw it again immediatally they would quote a term or condition that I had to stake it an arbitary amount of times. I was hoping they would confirm that I could make a deposit so that NeTeller would be a valid payout option, and that I could then withdraw that deposit too
On 09/03/06, SB-USA <custserv@sportingbetusa.com> wrote:

Dear Danny,

This is just a quick note to inform you that it is our policy that once a customer has made a NETeller deposit, all subsequent withdrawals will be sent via the same method. However, you may, for future withdrawals, request to be removed from our NETeller list in order to receive your withdrawals via a different method. To do so, you must have made NO NETeller deposits in the last two weeks preceding your request. Also, please note that if you make a new NETeller deposit, you will be put back on the list automatically.

Should you have any further questions or queries, do not hesitate to contact us again.

Kind regards,
Agy
--
Wishing you a great day.
Customer Service Department

http://www.sportingbetUSA.com

###############

This is quite obviously a stock answer, that held little to do with my query

You didn't answer my question, I have no problem being on your NeTeller list. My problem regards this current withdrawal.

To repeat the question:

I currently wist to withdraw $260 as the pending withdrawal ticket will show you. In order to get this payment paid to my NeTeller account I will first have to make a deposit, then inform you to proceed to pay out via this account, correct?

If I make the deposit, will I be able to withdraw that deposit amount too, without having to actually stake the deposit amount?

Regards,

Danny ******

On 09/03/06, SB-USA <custserv@sportingbetusa.com> wrote:

Dear Danny,

This is just a quick note to inform you that if you make a $10.00 deposit via neteller then all your future withdrawals will be processed and sent back to your neteller account. If you have any questions regarding this procedure, please do not hesitate to contact us.

Kind regards,

Agy
Wishing you a great day.
Customer Service Department

http://www.sportingbetUSA.com

######################

Ok, this seems to be fast turning into Email ping pong, doesn't it?

I am aware that should I make a NetTeller deposit that future withdrawals will be handled via NeTeller, but what about the current withdrawal, from which this ticket originates?

If I make a deposit via NeTeller for $10, can I withdraw that $10 via NeTeller without rolling it over? I am aware that future withdrawals would be handled by NeTeller, but will I be able to withdraw that $10 deposit, without question or stake?

Please read and answer the 2 questions carefully, or forward to someone in your orgaisation who can answer them.

Thank you,

Danny ******

On 09/03/06, SB-USA <custserv@sportingbetusa.com> wrote:

Dear Danny,

This is just a quick note to inform you that your funds was already sent via regular mail to the address we have for you on file, Which means that we can not Cancel the withdrawal or Change the method. For future reference in relation to withdrawals if you make a deposit via neteller now your funds will be automatically sent back to your neteller account. a

If you require further assistance in relation to this, or any other matter, please feel free to contact us again.

Regards,
Agy
--
Wishing you a great day.
Customer Service Department

http://www.sportingbetUSA.com

##################

[COLOR]This really got my goat, not only did they ignore my very specific question totally, they had now gone back on what the very same Cust Serv Rep had said only hours before, inthe second email of this chain[/COLOR]

This is unacceptable, If you look to the first email in this chain you will see that SprotingBetUSA confirmed that they will not process this payment until I confirm the payment method (This message was sent by yourself Agy). This I have not done, so you have lied to me and mishandled my account.

Please supply me details necessary to contact your legal department. I intend to take legal action against you for your misinformation and SportingBetUSA for quite obviously denying my payment of my winnings. I have never once authorised Mail payment. I have complied with all of your requests for verification and proof of my identity.

Please forward written confirmation as of the date and time that the payment was mailed.

Danny ******

Quite disgruntled now, I thought surely that they'd understand the phrase "This is unacceptable". At the very least I thought it prudent to ask for their legal contact point, that I thought any company has an obligation to supply on request.

Dear Danny,

I have been instructed by our withdrawal department to inform you that the confirmation message you received online when you request your withdrawal for $260.00 is an automatic confirmation of your withdrawal request. Basically that means that the message you are referring to is a recap of your withdrawal request, However that doesn't mean that your funds will be sent via the method
of your choice in the CaSe neteller because your neteller account is not registered on file and you never deposited via that method.

As per our House Rules and Terms and conditions for Neteller withdrawals you need to deposit via Neteller in order for you to request a withdrawal via neteller or otherwise your funds will be sent via an alternative method(Regular Check).

You can confirm this information through the following link "http://www.sportingbetusa.com/payouts.php". Please note that your withdrawal for $260.00 was already sent and there is nothing we can do to change that.

If you require further assistance in relation to this, or any other matter, please feel free to contact us again. Have a nice day!

Regards,
Agy

Wishing you a great day.
Customer Service Department
http://www.sportingbetUSA.com

And this is as far as it's come, again they have clearly not even read let alone considered my requests for information, instead they have copy pasted the response

All in all, appauling customer service, hampered by not knowing what countries laws they are subject to, I felt I could do no more, now I sit, awaiting payment...

ZuluWarrior

[pags11]

at least they are paying you...better than you can say for most books out there...

[RickySteve]

Sportingbet hasn't done anything wrong. You can only withdraw via methods which you have used to deposit. Take this as a lesson to read the T&C of any book BEFORE you deposit.

[ZuluWarrior]

Important update
Good news! I've recieved the check, cashed it and all is well. It looks like my paranoia was misplaced.

However, I still wouldn't use SBusa again, I'd recommend against it. Personally I was insulted by the way they treated me as a new customer.

Lastly, but certainly not least, I'd like to say a big THANK YOU to all of you who commented on my plight! Your advise and re-assurance was well recieved and I am eternally grateful. A special mention to BILL DOZER, king of SBR! Champion of the People!!

Thanks again y'all!

ZuluWarrior

[Mudcat]

Thanks for posting.