Oh no.... help me (BetUS)

arie1985 · 03-19-08, 03:28 PM

Any idea / suggestions plz??

SBR Lou · 03-19-08, 03:30 PM

We won't hold it against you after you ********** when your bet loses. I know that's what you're wanting to do anyway.

bookie · 03-19-08, 03:59 PM

If you don't make the bet it will still take a long time to get your money back. So I'd just make it and if you win start to fight for your money.

Or you could just do a **********, but you did make the deposit.

In the future, consider MatchBook.com. Better odds, better reputation for paying--although be aware that all offshores may suffer delays in getting you your money. It's now just that kind of party.

jtuck · 03-19-08, 04:05 PM

Pretty recently I requested and received a 2500 dollar payout from them by check within the 7-10 days they said it would take, so i think your money's safe

arie1985 · 03-19-08, 04:06 PM

Originally posted by crazyl

We won't hold it against you after you ********** when your bet loses. I know that's what you're wanting to do anyway.

No, I'm pretty sure my bet will win. That's not the problem. I can see myself with the winning already, but I just don't know what to do afterwards because I don't want to wait weeks and I'd rather cancel the winning itself and just ask for the money back but they won't do it, do they?

rugbybdyb · 03-19-08, 04:10 PM

They wont cancel the bet....On top of that it will take just as long to get the money you already put in out of it, so win the bet, suck up the wait and then close your acct.

Uga Boga · 03-19-08, 05:08 PM

Don't worry, they usually do pay, in some cases they take their time.

I've got a friend who receives regular payments from Betus, then you read here, that they delay payments for some people.I guess they're just a very unorganised operation.

BurtRapp · 03-19-08, 05:13 PM

What is this lock bet???

SBR_John · 03-19-08, 05:13 PM

Stay calm. After your bet, win or lose, ask for your money. They will likely hit you for a fee because you only bet half your deposit. Pay the fee and set up an account at a good book.

chandler1981 · 03-19-08, 08:09 PM

Originally posted by SBR_John

Stay calm. After your bet, win or lose, ask for your money. They will likely hit you for a fee because you only bet half your deposit. Pay the fee and set up an account at a good book.

I think he deposited 1000 and bet the full 1000 on one game. He stated he bet the full amount and not half of his deposit. I'm not sure if it makes a difference unless he loses.

If he wins, will it be easier to receive the payment because he risked the full amount of his initial deposit?

Just curious.

Thanks John.

SBR Lou · 03-19-08, 08:13 PM

Originally posted by chandler1981

If he wins, will it be easier to receive the payment because he risked the full amount of his initial deposit?

That's an interesting question. If I was at the controls of a scummy book, I'd make sure I paid that type of bettor in a timely fashion and I'd severely delay and/or not pay a bettor who won the same amount by betting sophisticated over several bets.

arie1985 · 03-19-08, 09:33 PM

Originally posted by chandler1981

I think he deposited 1000 and bet the full 1000 on one game. He stated he bet the full amount and not half of his deposit. I'm not sure if it makes a difference unless he loses.

If he wins, will it be easier to receive the payment because he risked the full amount of his initial deposit?

Just curious.

Thanks John.

John, that's exactly what I did and the game is already over and the bet won.

Here are the details of my case:

1) I creared my account and made a first deposit of $1,000 yesterday (I asked to not award me with any kind of bonuses and I didn't get any)

2) I placed $999.70 on a tennis game that was today - when I tried to place the bet it was so weird because I got used to Bet365 (yeah, I can bet with them even from US because I have details outside of US) - so anyway the odds were 1.17 and after I tried to put "$1000" and it didn't work and only then I realized I need to put the amount I'm willing to win and not to risk - so I tried again right away and then they changed it to 1.15 (surprise?) and I put $999.70 (I saved the confirmations for the bets)

3) The match ended so I am getting about $153 from them.

4) It says on the website the only fee they have is $50.00 for a courier check - it's very expensive but I don't mind to pay the fee as long as they promise to send the money quickly. Otherwise, I'd rather get the $1,000 back to my CC and they can take the winnings, but I know they won't do it and I'm screwed and now I have to wait!!!

Why I'm worried?

Because I read many posts here.
Because they changed 1.17 to 1.15 when they "noticed" I'm trying to place a bet.
Because people say paying $50 for a courier check is regular mail and not courier check (and I don't mind to pay that fee to get my money but I know it won't help me to get it quickly)

Bet365 is much better than them because they always pay on time, but I'm in US now and I want to use my US credit-card, and using ******** is very annoying and charges me a lot of fees with Bet365, so I thought I found a good sportsbook place for US customers but it seems like I was wrong...

arie1985 · 03-20-08, 12:05 AM

s**t now they want me to scan the card + photo Id - so I have to wait until tomorrow so they will verify it... they told me on the phone they ask for it from time to time, not immediately!!

SBR_John · 03-20-08, 01:36 AM

OK arie just hang in there. This book is known for scamming big winners. It may take a while but you will most likely be paid. Keep us updated.

bigboydan · 03-20-08, 03:34 AM

I don't see any new outstanding complaints levied against BetUS or any new processing problems at this time. So with that being said, my estimated time before you would recieve your funds would be roughly 2 weeks. Because that seems to be "the norm" for them generally overall.

arie1985 · 03-20-08, 10:56 AM

My withdrawal is now "Awaiting Manager Authorization"

I called them to ask about it and they said it will take 7 to 10 business days to receive a courier check.

What can I do in order to expedite this process? They told me it's paper work and verification crap, gimme a break. PayPal does verification faster than those guys and I'm sure they're not even close to 1% of the # of customers PayPal has.

What can I do in order to expedite my withdrawal??

arie1985 · 03-20-08, 03:32 PM

Dear Arie, We only process payouts on business days. Your payout was requested today, Here in Costa Rica, today and tomorrow are Easter week holidays. Your payout will be processed on Monday. If you have any other questions regarding this matter, please get back to us and we will gladly assist you. Regards, Walker, The BetUS.com Team.

Such a load of BS

SBR Lou · 03-20-08, 03:37 PM

Originally posted by arie1985

I called them to ask about it and they said it will take 7 to 10 business days to receive a courier check.

What can I do in order to expedite this process? They told me it's paper work and verification crap, gimme a break. PayPal does verification faster than those guys and I'm sure they're not even close to 1% of the # of customers PayPal has.

What can I do in order to expedite my withdrawal??

Dude! I don't know how to say this other than...

CALM DOWN.

You are going to get paid, okay 7-10 business days...... that's actually pretty standard nowadays, chill out bro. You're going crazy over this, you will be fine.....

frostno98 · 03-20-08, 04:27 PM

what your asking for, which is $153 worth of profit is not much, these moron's will probably delay anyone who has made at least 1k or more on them. They will take forever to send you the cc verification form that is required to do a payout and in the mean you are stuck waiting. Their CS is completely terrible. I played with them years ago when they were a C book and never got paid. Lost all my winning due to frustration by the f@@kers payout stalling.

Santo · 03-20-08, 04:44 PM

Thursday, Friday, Saturday, Sunday and Monday are all holidays in Denmark, so it's hardly unreasonable.

arie1985 · 03-20-08, 04:48 PM

Originally posted by frostno98

what your asking for, which is $153 worth of profit is not much, these moron's will probably delay anyone who has made at least 1k or more on them. They will take forever to send you the cc verification form that is required to do a payout and in the mean you are stuck waiting. Their CS is completely terrible. I played with them years ago when they were a C book and never got paid. Lost all my winning due to frustration by the f@@kers payout stalling.

Well, I don't have time to play again and I don't login a lot to my account. I like the forum better but I dedicated 20 minutes this morning and 10 minutes 1 hour ago to make things clear.

I already got the CC form, sent it back and it's approved.

I will keep bother them to send the check and I won't use my account.

bowlingreenSUX · 03-20-08, 05:53 PM

Dude Dont Tell Areiel To Calm Down!!! I Went Thru This Same Exact Crap With Betus.com, There Not A Bookie , They Are Scammers, Ariel, Listen Up, There Gonna Keep That Money In There So There Hoping U Get Tempted To Bet And Lose Everything, Ariel, 1 Thing, Do Not Bet!! Make Them Pay U!!! , It Will Take Longer Then 7-10 Days In About 6 Days They Will Come Up With An Exsucse With Why Ur Money Wasnt Set, There Not Gonna Rob U But Gonna Try Every Which Way For U To Lose That Money, Just Sit Tight For As Long As It Takes And U Will Get Ur Money, Bottom Line Is They Will Pay U But U Will Have To Wait Which Is Such Horse Crap!!! I Hate Them And Would Punch Them In The Face!!!areil Let Out All Ur Anger With Me..... Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

arie1985 · 03-20-08, 06:16 PM

Originally posted by bowlingreenSUX

Dude Dont Tell Areiel To Calm Down!!! I Went Thru This Same Exact Crap With Betus.com, There Not A Bookie , They Are Scammers, Ariel, Listen Up, There Gonna Keep That Money In There So There Hoping U Get Tempted To Bet And Lose Everything, Ariel, 1 Thing, Do Not Bet!! Make Them Pay U!!! , It Will Take Longer Then 7-10 Days In About 6 Days They Will Come Up With An Exsucse With Why Ur Money Wasnt Set, There Not Gonna Rob U But Gonna Try Every Which Way For U To Lose That Money, Just Sit Tight For As Long As It Takes And U Will Get Ur Money, Bottom Line Is They Will Pay U But U Will Have To Wait Which Is Such Horse Crap!!! I Hate Them And Would Punch Them In The Face!!!areil Let Out All Ur Anger With Me..... Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

lol thanks for the tip.

Don't worry, I bet only when I find something that worth it, and it definitely won't be with them.

purecarnagge · 03-20-08, 06:38 PM

get there form, by calling customer service and ask for it to be emailed to them. They will then say your card is illegible... I actually scanned by card for them. Because after 5 faxes they weren't going to pay me.

I've waited 8 weeks for a check and 6 weeks for a check.

GL to you... Oh and my money was like 600 and 1500 payouts.

You will wait and they will always tell your its shipped out. But really it hasn't, then they will tell you how they had a processor error... And how they are reissuing you another check, this is almost every single payout they do...

arie1985 · 03-21-08, 12:38 AM

Originally posted by purecarnagge

get there form, by calling customer service and ask for it to be emailed to them. They will then say your card is illegible... I actually scanned by card for them. Because after 5 faxes they weren't going to pay me.

I've waited 8 weeks for a check and 6 weeks for a check.

GL to you... Oh and my money was like 600 and 1500 payouts.

You will wait and they will always tell your its shipped out. But really it hasn't, then they will tell you how they had a processor error... And how they are reissuing you another check, this is almost every single payout they do...

I don't believe s**t.

Today I called and talked to someone

"I emailed and also faxed the documents, you told me to call you in the morning, can you please check them?"

Yeah, they are all ok except for the Passport. The image in the passport isn't clear (yeah what do you expect, there is safety sticker/logo that the government issues to prevent fakes, what can I do about it) so I'm going to ask manager to decide if to approve it or not, please call me back tomorrow, my extension number is ......

I thought for 2 minutes and scanned them my driving license, and sent it by email and fax. I called again

"May I speak to to the person I spoke to 5 minutes ago? His extension # is ....."

Hi. how can I help you?

"I sent you another form of verification"

Okay, so I can't see it right now. Call back in 45 minutes because another department needs to put it on file so we could see it

So that's okay with me because it's not terrible to wait 45 minutes. Called again

"Hi, what's the status now?"

Let me check... It's approved ok now

And I even got an email stating everything is approved. Now I still see the money in the account but that is because they say it's holiday until Monday. In that case I really have to wait but on Monday I need to put some pressure on them

purecarnagge · 03-21-08, 12:58 AM

ok all you have to do is do Credit Card... I dont know why they need your passport...

Anyways, They will take up to two weeks to remove the money from your account....Until the remove the money from your account they haven't dont shit...regardless what they have said they have done.... They will tell you a check is on the way and the third party processor will withdrawl it at anytime now... I heard that for a week straight once... 1st go around with them...

BetUS is just full of excuses.... There managers don't even really care...if you really have problems iwth them ask to speak to a Costa Rican Supervisor, half the time they will bea t home watching the game with kids in the background not really giving a **** or paying attention to you though...

frostno98 · 03-21-08, 01:12 AM

Next time you choose a book, try betruss

2nd day payout by check, the most hassle free payout since my neteller days.

awhitejackson · 03-21-08, 01:44 AM

Originally posted by bowlingreenSUX

Dude Dont Tell Areiel To Calm Down!!! I Went Thru This Same Exact Crap With Betus.com, There Not A Bookie , They Are Scammers, Ariel, Listen Up, There Gonna Keep That Money In There So There Hoping U Get Tempted To Bet And Lose Everything, Ariel, 1 Thing, Do Not Bet!! Make Them Pay U!!! , It Will Take Longer Then 7-10 Days In About 6 Days They Will Come Up With An Exsucse With Why Ur Money Wasnt Set, There Not Gonna Rob U But Gonna Try Every Which Way For U To Lose That Money, Just Sit Tight For As Long As It Takes And U Will Get Ur Money, Bottom Line Is They Will Pay U But U Will Have To Wait Which Is Such Horse Crap!!! I Hate Them And Would Punch Them In The Face!!!areil Let Out All Ur Anger With Me..... Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

Wow...BGS shows up making sense for once...Listen to him

arie1985 · 03-24-08, 05:50 PM

The status has changed today to "Funds Withdrawn" but look!!! I asked them what that means because my balance has changed and look:

Hello Arie, "Funds Withdrawn" means the funds are out of your account and ready to be sent to the 3rd party processor. We will have the tracking number around 7 days after the payout shows as paid. Regards, Walker, The BetUS.com Team.

They have some nerves!!! What's that suppose to be??

arie1985 · 03-24-08, 05:54 PM

I did reply to that message, terrible interface to reply through that message, I am just masking my country X

What is that suppose to be? I am originally from X and when I was there I used Bet365 and Betfair - they all process payouts on the same day, what is that a joke?? 7 days... Please pass this message to a supervisor, I want a reply from him!!

Santo · 03-24-08, 06:08 PM

arie: Let me tell you now, and save you hassle for the future, you're not cut out for this. Just be patient, collect your money when they send it, and stop playing offshore.

DukeJohn · 03-24-08, 06:08 PM

Originally posted by arie1985

The status has changed today to "Funds Withdrawn" but look!!! I asked them what that means because my balance has changed and look:

Hello Arie, "Funds Withdrawn" means the funds are out of your account and ready to be sent to the 3rd party processor. We will have the tracking number around 7 days after the payout shows as paid. Regards, Walker, The BetUS.com Team.

They have some nerves!!! What's that suppose to be??

Keep in mind BetUs is a D+ rated book. Betfair is A+ and Bet365 is a B+ book. There is a huge difference in between A+ books and D+ books. I know it sux, but at least you are making progress with getting your money.

arie1985 · 03-24-08, 10:04 PM

Yeah... i know it sux look at the reply I got

Dear Arie, When you make your payout request it goes into our system with the hundreds of other requests that come in every day. One of our payout agents then goes into the request and makes sure that you have all, if any, needed documentation and that you have completed any bonus rollover you may have had. The payout then goes to the wagering manager who checks your plays and gives it the OK. It then goes to the accounting office and, at the appropriate time for the type of withdrawal, the money is taken from your account and sent to the bank. The bank then issues the check / transfer and sends it on its way. Please call 1-800-620-1905 and ask for a floor supervisor to assist you. Regards, Troy The BetUS.com Team

Such a load of BS

But ..... my status has changed to "Paid" - does it mean the check was sent?

jtuck · 03-24-08, 10:08 PM

They haven't done anything wrong. Once they changed my payout status to paid it took the check i think 8 days to arrive. If it gets to ten days and still nothing then you can start complaining again.