When contacting a Clerk for whatever reason whether it be about your gambling account, your telephone bill or whatnot? What approach do you use on:
1: The first contact do you;
A: Bitch and scream?
B: Calmly request information on your account?
C: Tell the clerk that they should get a real job?
2: On Second contact (If necessary);
A: Swear obnoxiously at agent prior to giving any account info?
B: Utter threats of lawsuit and curse their first born?
C: Calmly request information on your account?
3: On Third contact (Probably pissed off now)
A: Ask to speak to a manager to scream at?
B: Curse our Clerk only to be hung up on?
C: Spazmatically Scream and Demand a Manager then politely explain situation to manager when the imcompetant clerk transfers your call?
In my general opinion and various dealings with clerks, csr's and those dreaded telemarkers, screaming and yelling, though may get you a "Shut the hell up and go away" perks (I managed to get lifetime of free voicemail upgrade, call display, call waiting, etc.. from my cell carrier) At what point is there to freak out on the little guy at the bottom of the totem pole, wouldn't it make more sense to get the top of the foodchain on the phone and freak out at them? The clerk person is the first line of defence of the corporation and probably has no power to do anything what so ever.
Lets band together and scream at the management team, perhaps then they'll fix the problems that we were caused in the first place!
1: The first contact do you;
A: Bitch and scream?
B: Calmly request information on your account?
C: Tell the clerk that they should get a real job?
2: On Second contact (If necessary);
A: Swear obnoxiously at agent prior to giving any account info?
B: Utter threats of lawsuit and curse their first born?
C: Calmly request information on your account?
3: On Third contact (Probably pissed off now)
A: Ask to speak to a manager to scream at?
B: Curse our Clerk only to be hung up on?
C: Spazmatically Scream and Demand a Manager then politely explain situation to manager when the imcompetant clerk transfers your call?
In my general opinion and various dealings with clerks, csr's and those dreaded telemarkers, screaming and yelling, though may get you a "Shut the hell up and go away" perks (I managed to get lifetime of free voicemail upgrade, call display, call waiting, etc.. from my cell carrier) At what point is there to freak out on the little guy at the bottom of the totem pole, wouldn't it make more sense to get the top of the foodchain on the phone and freak out at them? The clerk person is the first line of defence of the corporation and probably has no power to do anything what so ever.
Lets band together and scream at the management team, perhaps then they'll fix the problems that we were caused in the first place!