Globet refuse to pay

[tap]

Still no news from IBAS.

[marc]

I emailed Globet. The response was I needed to contact a Michela. I don't know if she is someone any onf you have dealt with before. I'm not clear as to why they couldn't simply foward my email to Michela. In any event, I emailed Michela, and am still waiting for a reply. If I don't hear anything today, I will try calling them. But I deally I would like to try to get a written explanation as to why they paid some bets and not others.

I think anyone would be suspicious when you have a player who limits have been lowered because he's ben winning, and then another family memeber opens an account and starts winning too. I know if it was my book, I'd feel cheated. But there is a differnce, between feeling cheated, and knowing you were cheated. The second account has been active for months, so Globet has had more than suffcient time to close the account if they wanted too. ANd they are still within their rights to close either of the accounts. But unless they can PROVE a rule was violated, the appropiate course of action IMO is to pay the wagers, and then close the accounts if they so choose.

[pier0]

Marc,

I think Globet's people are italians...if you need help to communicate with them, Bill has my e-mail and phone number...

[tap]

I think that her email is michela@globet.com or michella@globet.com (for example stellina's is stellina@globet.com and the Greek's manager is gregory@globet.com) Their office is at London, all their people speak English. They have Bulgarian, Greeks, Italians etc too at their stuff, but they all speak English.

I have tried about 15-20 bets so far, that they haven't accepted or they accepted lower ammount (mostly soccer bets). I have never placed any of them via my mother's account.
My mother only bets formula 1 and few times on motorbikes.

If those bets were lost, Globet would have keep the money, now that they are winners, they don't pay. Can you as punters put up with that ?
Globet haven't canceled the bets, Globet haven't closed the accounts after that, they even accepted a 400 euros of my account. The bet was lost, and of course they didn't give me the money back.

Globet haven't followed any of their own rules here and they even said to me and my mother that we are threatened them( after told them that we'll go to IBAS). Only on that point they frozed the accounts.

[tap]

I forgot to add, that once I've talked to Stellina on the phone and she said that Michella was responsible for this case, until Gregory would be back from his holidays. Gregory is the manager for Greek punters, he should be back at work now.

[tap]

This is Globet's last reply, we haven't heard of them since this email :

Σας ευχαριστούμε για τα μηνυματά σας, αλλά σας επιβεβαιώνω, ότι όπως σας έχουν ενημερώσει οι συνάδελφοι μου τα κέρδη των στοιχημάτων που ζητάτε την πίστωση δεν μπορεί να γίνει. Αν και λυπούμαστε πολύ γι'αυτή την δυσαρέσκεια σας δεν μπορώ να κάνω τίποτα άλλο από το να σας θυμίσω ότι η Globet εφαρμόζει τον όρο 4.14 στην περίπτωση σας.

Σας θυμίζω ότι ο όρος 4.14 αναφέρει:
4.14

Οι πελάτες πρέπει να τοποθετούν τα στοιχήματά στον λογαριασμό τους. Οποιοδήποτε στοίχημα που τοποθετείται με την πρόθεση να εξαπατήσει τη Globet ή/και που τοποθετείται (χωρίς γραπτή δικαιοδοσίa) από/μέσω κάποιου bookmaker, συνεταίρου της εταιρείας ή/και προσώπου, ομίλου, φίλων ή συγγενών στη μορφή ατόμων ή ομάδας ή/και κάτω από τις συμβουλές οποιουδήποτε άλλου προσώπου, ομίλου, φίλου, συγγενή, επιχείρησης, εταιρείας, θα ακυρωθεί και η Globet θα κρατήσει τα κεφάλαια στον λογαριασμό για μια ελάχιστη περίοδο δύο ετών.


Φαίνεται καθαρά ότι εσείς έχετε ανοίξει δύο λογαριασμούς με σκοπό να εξαπατήσετε την Globet, τοποθετόντας ιδίου τύπου στοιχήματα πρώτα από το λογαριασμό σας και στη συνέχεια από λογαριασμό στο όνομα της μητέρας σας. Σαν κίνηση καλής θέλησης πιστώσαμε τα κέρδη των πρώτων στοιχημάτων σας και στους δύο λογαριασμούς αν και γνωρίζαμε ότι σύμφωνα με τους όρους της εταιρείας μας μπορούσαμε να μην σας πιστώσουμε κανένα κέρδος και να παρακρατήσουμε όλα τα κεφάλαια των λογαριασμών σας.

Επειδή όμως εσείς φαίνεται να μην είστε ικανοποιημένος με όλο αυτό το θέμα και μας απειλείται με διάφορους τρόπους αποφασίσαμε να τηρήσουμε κατα γράμμα τους όρους της εταιρείας μας και να κλείσουμε τους λογαριασμούς σας.

Με εκτίμηση,
Law Department of Globet.com

In here Globet says that according to their 4.14 rule the bets will not been paid. They said that it's clear that I have tried to defraud them, since I have placed a bet from my account and then I placed the same bet on my mother's account. As a good will move they paid some of the bets, even that the knew that according to their rules they could easily not paid anything, they could close both of the account and they could keep the funds. At the end they are saying that me and my mother we keep threatened them, in various way, so they will follow their rules exactly.

[tap]

By the way, they have never said anything about why they haven't paid the bet for West.

[pags11]

interesting story here...

[tap]

And let's think of this. My brother lives about 100 metres from me. He doesn't bet much, around 15-20 times per season only on Greek soccer. He doesn't have a Globet account, I guess that if he will try open they will let him. He bets small abouts 25-30 euros per match. But what if one day he bets for example on 4 draws (most of the times the european total odd for 4 draws is about 100). What if out of the blue Globet will tell him that it was okey so far, you could bet nice, but this big bet have been placed by your brother.

After that he is gonna try to prove that he and not me took those bets. Globet will tell him that we broke the rule 3.7

In this country and in England were Globet has their office, we are innocents until proven giulty. With Globet's logic I am guilty until I'll proven innocent.

[blacktornado]

I don't know if I will add something to this topic, but take a look what I found at IBAS's site :

At present IBAS does not have the resources to be able to vet every bookmaker's rules and determine whether they are fair. Hopefully, in time, we will have but for the moment the decision is yours - read the rules and if you don't like them, don't bet with that bookmaker.

[SBR_John]

read the rules and if you don't like them, don't bet with that bookmaker.

I agree and there needs to be an uprising anytime a book has unfair rules.

[pier0]

Tap,

I wasn't talking Globet's staff...while I don't know them personally, I do know the owners are Italian.

[blacktornado]

I'll agree with marc, about what a serious bookmaker should do in this case. They should pay the bets and if they feel that's been frauded they should close the accounts.

Few years ago, a serious bookmaker, William Hill, had offered a wrong odd on a favourite of Winter sports. They had him at 201 odd to win an event, while the right odd was obviously 2.01.

They had any right to cancel the bets before the start of the event, but that didn't happened. So William Hill at the end paid ALL of their customers with odd 201 (European odd of 2.01 means 2.01 euros payback for 1 euro stake, while 201 means 201 euros payback for 1 euro stake).

[pags11]

any update on this?...

[tap]

Personally I'm waiting for IBAS decision,that might take a couple more weeks. I guess that the moderators of the forum will let us now of what Globet will tell them, if they will manage to speak with them.

[tap]

Gregory emaild marc, and he sent this mail to my mother :

Below you will see Gregory's response. As I mentioned earlier, the rule the claim you violated is the one that states that you can't place wagers for someone else. The proof he offers is that the best were placed in your account, only after your son attempted to place the wagers in his account. Can you please read through his email and point out to me anything that you believe is factually incorrect.

Thanks,
Marc
Sportsbookreview.com
830-515-4122

-----Original Message-----
From: Gregory@globet.com [mailto:Gregory@globet.com]
Sent: Monday, August 29, 2005 9:03 AM
To: marc@sportsbookreview.com
Subject: Globet.com

Dear Mark,



Thanks for your email. According to the Globet rule:



4.14 Clients must place their bets on their own account. Any bet placed with the intend of cheating Globet and/or placed (without written permission) by/through any bookmaker, betting syndicate and/or person, association, friends or relatives in individual or group form and/or under the advice of any other person, association, friend, relative, company, corporation, will be cancelled and Globet will keep the funds in the account for a minimum period of two years.



It appears evident that the client that you are writing about has opened two different Globet accounts with the obvious scope to defraud the company, placing the same type of bets firstly from his account and then from that intestate to his mother. Moreover, in this special case he tried to place first his duplicate bets from his personal account and when Globet did not accept some of these bets he placed them from his mother’s account, thus breaking the above rule that states that the clients and their relatives cannot place bets with the obvious attempt to defraud our company. In this case Globet can close the client’s accounts and keep their funds for a minimum period of two years. However, Globet as a gesture of good faith decided to pay the first placed bets at both accounts, but not the duplicate ones while we could have not paid anything and apply strictly the rule.



If you need more information regarding this matter do not hesitate to contact us again.



Best Regards,

Gregory

Marketing Manager Hellas

mailto:gregory@globet.com


Our response is this :

1) Ask George how many times, they haven’t accepted bets of my son.
He estimates about 15-20 times.

2) Ask him if any other of the previous times, those kind of bets were
placed after that on my account. The answer is no, since I only bet on
formula 1 and few times on motorbikes.

3) My son tried to bet 60 euros, they accepted 20. After that I bet 105
on Roberts, if those were my son’s bets that should be 40 euros and
not 105.

4) Why they don’t pay the 2nd bet on West, my son never bet on him

5) This rule that George mentions, they say about canceling bets. On a
cancelled bet, the bookmaker refunds the money back to the punter’s
account, BEFORE the start of the event. Those bets had been placed 5-6
hours before the start of the races, Globet had all the time in the
world, to cancel them. They didn’t

6) If I had bet on Roberts, and my son haven't, will they give me my
winnings ?

7) If those bets were lost, would Globet give me back the money ?

I feel that Globet have deceptived me since :
1) They let me opened the account, which is opened with my real details
(name, address, tel. number), so if they had a problem they should
stopped me from then.

2) They let me placed bets normally.

3) They didn't had any problem taking my money when the bets were lost.

4) They paid one winning bet for West and not for the other, bets that
have been placed for the same race, this is the first time that I've seen
something like that.

5) They didn't cancelled the bets before the start of the race so that I
could place them on other bookmakers.

6) They didn't void the bets, but they have settled the bets as winners,
they simply don't pay the money !

7) After contacting with them and telling me things that they are not on
their rules, I placed some bets that are lost, they didn't have a problem
to take my money again !

8) So they didn’t followed their on rule, since me and my son could
bet normally for days, before we told them that we are going to take this
matter to IBAS.
And one last thing, on their latest reply they said that me and my son
have threatened them in various ways. What they mean by that ? That we
took this to IBAS ? A company like Globet feels that IBAS is a threat ?
I hope that they will recall this last statement

[marc]

Right now Globet appears willing to at least discuss the issue. Lets see what Globet comes back with.

[tap]

4.14 Clients must place their bets on their own account. Any bet placed with the intend of cheating Globet and/or placed (without written permission) by/through any person,friends or relatives in individual or group form and/or under the advice of any other person, association, friend, relative, company, corporation, will be cancelled and Globet will keep the funds in the account for a minimum period of two years.

I cut some of the unnecessarily words and the rule on our case is the above.

Let's take it phrase by phrase

Clients must place their bets on their own account

I bet on my account, my mother on hers

Any bet placed with the intend of cheating Globet

You can't fix the result of a motorbike race, so we don't have cheating in this case.

and/or placed (without written permission) by/through any person,friends or relatives in individual or group form and/or under the advice of any other person, association, friend, relative, company, corporation, will be cancelled

So, when me and my mother saw at Eurosport's site that Roberts was the fastest rider on the warm up and the reporter said that he can be fast in the race, does that counts ?? They say on this rule about cancelling the bets, the bets were never cancelled before the race.

[blacktornado]

It's obvious to me that the punters have not broken any rule, it would be a scandal if IBAS will decide in favour of the bookie. But if they do it, what else is left for the punters to do in order to get their money ?

[tap]

I think that it's time for Globet to tell us what a canceled bet means for them. For us punters it's clear what that is.

[marc]

TAP,

One I apologize for screwing up your format in your above post. I meant to hit reply, and instead I hit edit, and screwed it up.

As far as "cancel" goes, they mean void. i.e. they can cancel at any time.

I hope to hear from them tomorrow.

[tap]

Well they didn't do that either, since they haven't refund the stakes. By the way, thanks for your help so far

[pags11]

man, what a sticky situation...

[marc]

This can't be the first time they've had this sort of problem. Anytime you allow multiple people from the same household to open seprate accounts, you are bound to have problems.

[tap]

Well, maybe its' not a problem for them, as long as the punters don't win big money

[pags11]

any update on this?...

[tap]

We are waiting news from IBAS, Marc is waiting the reply of Globet.

[pags11]

what a gyp...

[tap]

No updates ...

[SBR_John]

Thanks for the updates Tap. If nothing else you are alerting your fellow players and thats appreciated.

[pags11]

still very interested in this...

[tap]

An update from IBAS, an email that my mother received :


Thank you for your e-mail dated 2nd September 2005. Your case is
currently being looked at by our Panel and as you may understand due to
the severity of the situation the Panels needs time to look at all sides
and make a formal ruling following the information acquired.

We understand your frustration at the length of time your case is taking
but we must assure you that it is due to the amount of information the
Panel has to look through in order to make their final decision.

Regards,

James Taylor
For IBAS

[pags11]

have never heard of a story like this...

[tap]

marc emailed my mother, few parts of that email :

In my last correspondence with Globet, Gregory, insisted that they could prove the wagers were for your son. And he said you are free to go to IBAS and have them arbitrate. I tired calling Globet to speak to Gregory directly, but was told the only way to reach him was via email. That doesn't make sense to me, but when I asked Gregory if he could give me his direct line, so we could talked, he either missed that part of the email, or chose to ignore it.

[pags11]

sounds like they're doding you...