One rule that everyone should know and always live by is this one...Never threaten the book with anything about SBR or filing any type of complaint. It should never come up. Remain professional, anger over the phone is not a good option, no matter how much of a badass one thinks they are.
Instead, if the book is failing you and not doing what they say, after you've spoken as high up as you can and they are still not following through and after you've complied with their reasonable demands (security, etc.) then quietly contact SBR, or whatever regulatory agency you might contact.
Quietly.
Don't tell them you're doing it. Especially don't post your complaint in the Forums. While it might seem like you are helping others by letting them know about the book (and you might be) you may not be helping your case individually.
If SBR or whoever fails to help and the book stiffs, then post away. But you will likely have better shot without the publicity.
Notice how Pilebuck didn't mention a book in the original post.
The man is sharp like that.
