Globet accepts losing wager day after event

[bigboydan]

Globet will void your bets without noticed, and make up rules as they go. So needless to say I'm not surprised by this report at all.

Globet (SBR rating D+) accepts losing wager day after event

The sportsbook requires all wagers to be manually confirmed by its lines staff before the player officially has action. Globet has been known to accept losing bets well after the events are finished. Players need to be aware that if they place a wager after business hours, when sportsbook services are closed, the book may take the opportunity to accept wagers that have already lost the previous night or early that morning.

Player:
I placed a bet last week at Globet for £100 and they said it was conditionally accepted - meaning it was referred to a trader to authorise it. The bet wasn't accepted until the next day when it had already lost. I think it is only fair to have a decision whether to accept the bet before the match! Interestingly they say the bet can be cancelled by sending a message or calling during office hours. Since there would be no-one there at 23:30 at night no-one would have been contactable till they'd already accepted the losing wager the next day. Also they have quite happily admitted to accepting a losing wager after the event.This is totally unacceptable for me. This is their stance:

Globet: Thank you for your message. Please note that bets placed during closing time and conditionally accepted will be examined the morning after by the odds compilers, who will decide whether or not to accept them. The client can choose to request the cancellation of the bet (as long as the events have not started yet) by sending a message or calling us during office hours. If you get in touch with the Company after the match has already been played, the decision taken by Globet will be unappealable.

[tacomax]

You've got to admit, it's a very profitable way to do business.

[durito]

You've got to admit, it's a very profitable way to do business.

Sounds like a great business model.

[nikosgr]

Not a surprise for me.Globet is well known about its tactics.

[Bill Dozer]

We can't expect Globet to have a night staff. ...

We were due for a new warning on this practice.

[Justin7]

My dealing today With Globet's CSD by telephone:

"Hello, this is Justin with --"
"Hello, hello?" Click.

Rinse, wash and repeat. They hung up so fast on me, I can only assume they're doing that to everyone. I'll see if they respond to email any better.

[Justin7]

Globet responded to my email, and authorized me to publish it here.

Dear Mr Mackabee,
Please accept my apologies for a slow response.

Please note that when a customer places a bet during closing time and the bet is conditionally accepted, he has to wait till the morning after to receive the confirmation. The client is made aware of this practice with the following message in which it's stated that a client, who did not receive the confirmation within 10 minutes, can contact us via message or via telephone and request to cancel the bet.

In case the bet conditionally accepted was placed during closing time, we won't be able to take any calls, therefore the client still has the option to send us a message (before the start of the match). Please note that we will consider the time in which the message was sent to us and compare it with the time in which the match started.

I would like to inform you as well that we are not the only bookmaker who accepts bets conditionally. Generally we accept most of the bets we receive every day, but the responsibility of our Risk Department is to manage and control the risk level and, by reducing or rejecting bets, that is what they do every day.

I believe that Globet acts in a fair way by following our standard practice, however if a client feels that our attitude towards him/her is being unreasonable I would suggest him/her to contact directly I.B.A.S., as stated in our terms and conditions:

19. Claims and appeals
--------------------------------------------------------------------------------
19.1 Any problem that a client can foresee should be communicated to the company prior to the event.
19.2 All telephone calls are recorded in the interest of the client.
19.3 Globet UK will take into consideration claims sent via fax (to the number +44 20 8246 4808) or via e-mail (to Globet@Globet.com) or normal mail (to Globet International Sports Betting Ltd, 1 Putney High Street, London SW15 1SZ, UK). No claims or disputes will be considered more than 30 days after the completion of the event.
19.4 If the dispute cannot be solved promptly, it is submitted to the arbitration of the "I.B.A.S.", (Independent Betting Arbitration Service) or any other board of arbitration appointed by mutual consent, whose decision is definitive and unappealable.
19.5 In any case no claim or dispute can be an objection to the Betting Office Licence or Bookmaker's Permit until it has been submitted to arbitration and the defaulting party has not fulfilled the decisions of the board of arbitrators.
19.6 For any dispute the place of jurisdiction is London, England.

I hope this has now cleared up any confusion you may have had and please feel free to publish my answer in your forum.

Your sincerely,

Carola

[Justin7]

And their reply to my follow up:

Dear Mr Mackabe,

Thanks for your quick reply.

As Globet is not open 24 hours a day, whenever bets are conditionally accepted the system will show the message I attached to my previous email informing the client that he/her will receive confirmation the following morning. The client is made aware of our practice.

Considering that that message it's a standard message, which refers to all conditionally accepted bets (those placed during and out of office hours) we invite the client to call us or send us a message in case he wants to cancel the bet as he has not receive the confirmation yet.

During office hours we are able to take the client's phone call, but when the offices are closed the client is left with the option to send us a message informing us of his decision, before the match starts.

A client is not permitted to take advantage of the above practice where he/she in full knowledge of this procedure, chooses not to contact us, until the match is finished and the outcome of his/her selection is known.

Kind regards,

Carola

Globet - International Sports Betting Ltd

1 Putney High Street
London
SW15 1SZ
England

Registered in England: No. 3005859
VAT No. GB 821 1262 75
Tel: +44 208 246 4801
Fax: +44 208 246 4808
Email: carola@globet.com

--------------------------------------------------------------------------------
From: Justin [mailto:justin@sportsbookreview.com]
Sent: 22 August 2007 19:00
To: Carola
Cc: assistance@sportsbookreview.com
Subject: RE: Player complaint

Carola,

Thank you for your reply.

In this case, the bet was not confirmed after the event was completed. Regardless of Globet’s rules, this puts Globet in a position where it can accept a wager if Globet will win, or reject it if the player will lose. The player also said that no staff was available to take his call.

Irrespective of the rules, the practice is unfair. A pattern of using unfair practices is something SBR looks very closely at when we are re-evaluating a sportsbook.



Justin

[noyb]

they claim their traders come in in the morning, decide whether or not they accept the bet, and only after that check the results.
it's a pretty strange practice, but in their defence: there have been examples of a bet actually being accepted while it had already won.

[JBC77]

Just seems like a backwards way to do things. Why would your customers be inclined to place a bet at all at night? So if you win a bet placed at night, basically you still have to coin flip your way through the traders in the morning to have your account credited. Thats the most absurd process I've ever heard of.

[pico]

why would you place a wager after hours if you know about this rule? i guess if you're new to online gambling then this is an expensive lesson.

another thing i don't understand is that why would so many people play with shitty UK online bookies. They have low limit and your profit is subject to UK tax. is it because there in an office in london so you can walk in and open an account?

[JBC77]

Pico....one would think from a business standpoint, probably not a good idea to have crazy rules like that. I'm sure once a client gets shafted on one of these over night jobs.....reloading would be the last thing he would want to do.

I guess if your running a scam or your business is located in a parallel universe....it would seem like a good rule.

[pico]

Pico....one would think from a business standpoint, probably not a good idea to have crazy rules like that. I'm sure once a client gets shafted on one of these over over night jobs.....reloading would be the last thing he would want to do.

I guess if your running a scam or your business is located in a parallel universe....it would seem like a good rule.

i have to disagree. those scam books can have 10-20 even 40 website in one night. they can try to trick people to sign up on one website with 300% bonus or low juice lines to attract bettors. they never let you withdraw...there are so many websites that are owned by the same person a naive punter and go from one scam site to another without knowing even know they're all related. so if that is your business model, then you want to make sure you have some rules that prevent people from winning or cash out.

you don't have to reload at that site, but some people are stupid enough to reload at a different scam site.

[bigloser]

why would you place a wager after hours if you know about this rule? i guess if you're new to online gambling then this is an expensive lesson.

another thing i don't understand is that why would so many people play with shitty UK online bookies. They have low limit and your profit is subject to UK tax. is it because there in an office in london so you can walk in and open an account?

1 They dont have low limits, I just got 9000 gbp ($18000) on a MLB bet with a UK book, Pinnacle will not give me that.

2 The profit is not subject to UK tax (are you confusing this with the fact that UK books pay tax on their profits)

3 Globets rules are not the greatest. There limits are low for automatic acceptance. They offer the following option - if the bet is not unconditionally accepted then send an email immediately saying you wish for the bet to be cancelled and they will do this. Otherwise they will process it during office hours and may accept a bet that has alraedy lost. A message does come up on the acceptance screen advising you of this option at the time.
Dont use Globet anymore just ceased accepting Canadians

[pico]

1 They dont have low limits, I just got 9000 gbp ($18000) on a MLB bet with a UK book, Pinnacle will not give me that.
2 The profit is not subject to UK tax (are you confusing this with the fact that UK books pay tax on their profits)

3 Globets rules are not the greatest. There limits are low for automatic acceptance. They offer the following option - if the bet is not unconditionally accepted then send an email immediately saying you wish for the bet to be cancelled and they will do this. Otherwise they will process it during office hours and may accept a bet that has alraedy lost. A message does come up on the acceptance screen advising you of this option at the time.
Dont use Globet anymore just ceased accepting Canadians

ok, the current pinnalce limit for mlb is

ML: 14390.57 GBP
Rl: 7195.29 GBP
Total: 7195.29 GBP

your 9k is no problem at pinnacle unless the game is circled in red. if it is circled in blue, the limit doubles.

on pinnacle, you can bet, wait 1 min and bet again. you can do this all day long. i think if you have a million pounds, you can bet it that way...but you'll move the line so much that the odds will be very bad at you at the end.

[Dhuepaxuz]

.

My experience with Globet are ALL NEGATIVE. Sh*t customer service and much more.....

[bigloser]

ok, the current pinnalce limit for mlb is

ML: 14390.57 GBP
Rl: 7195.29 GBP
Total: 7195.29 GBP
.

Those arent my limits

My limits are (copied from Pinnacle website)

MLB Baseball - Thu 8/23
* indicates a circled "bet type" with a lower maximum * indicates a circled "bet type" with a higher maximum
Match Run Line Money Line Total Runs More
Maximum Wager: 10000.00 USD 20000.00 USD 10000.00 USD


I think my limits are standard - they seem to allow you more.
The bet I placed was a totals bet.

Yes you can bet at Pinnacle all day long but the line will move

If you want more at the UK book you have to call sometimes they will take it sometimes they wont. Sometimes they will after a line move

The point is I can get more on at several books in the UK than I can at Pinnacle - And noone else offshore will let me bet nearly as much as Pinnacle.
Some of the Aussie books are pretty good.
Yes some UK books limit but so do offshore books (sportbet $100, VIP Nil $)

[pico]

Those arent my limits

My limits are (copied from Pinnacle website)

MLB Baseball - Thu 8/23
* indicates a circled "bet type" with a lower maximum * indicates a circled "bet type" with a higher maximum
Match Run Line Money Line Total Runs More
Maximum Wager: 10000.00 USD 20000.00 USD 10000.00 USD


I think my limits are standard - they seem to allow you more.
The bet I placed was a totals bet.

Yes you can bet at Pinnacle all day long but the line will move

If you want more at the UK book you have to call sometimes they will take it sometimes they wont. Sometimes they will after a line move

The point is I can get more on at several books in the UK than I can at Pinnacle - And noone else offshore will let me bet nearly as much as Pinnacle.
Some of the Aussie books are pretty good.
Yes some UK books limit but so do offshore books (sportbet $100, VIP Nil $)

do you bet on aussie football league? i think geelong cats is the the indy colts of australia...they have been covering the spread for weeks. too bad pinnacle don't post the over under for AFL anymore.

yeah your limit is a bit low. when i had my USD account...i think the limit was 30k USD for ml and 15k USD on the totals and RL.

[tribet]

Globet used to be ok as they would at least accept a conditional bet in fair time but they have turned into a shite outfit in the last year or so.