WSEX/Matchbook Customer service

[bigloser]

Wow what a difference.

I sent to bank wires on 8th August. By today neither had been creditted to my account.

The bank wire details for both companies are very similar

So contacted WSEX via live chat, very helpful customer service rep traced the money (it HAD been received) and creditted my account.

So next contacted Matchbook who wouldnt check and told me to put a trace on it via my bank. Told me all wires were checked and creditted daily and that they wouldnt go out of there way to help.



Cant believe this is the same organisation

[bigloser]

Thought I would try again just in case the rep I spoke to at matchbook was one of the poorer ones. Seems that is not the case.
Still no luck.
At the moment I would suggets not using bank wire with matchbook

[Dark Horse]

I stick to e-mail contact with both, and have had only good experiences. With live chat you never know who you might get.

[austintx05]

I have always had prompt responses with MB & WSEX...never used a bank wire, but I know people who have moved 5 figured in 6 days no problems....gl

[bigloser]

I have always had prompt responses with MB & WSEX...never used a bank wire, but I know people who have moved 5 figured in 6 days no problems....gl

Thanks, it does seem I am not alone in having problems with Matchbook bankwire problems.
See WSEX thread

[pags11]

I've actually found matchbook's CS to be the better of the two...

[jjgold]

Its all who you get, if you get a woman that has not been laid in a while your in trouble. I actually tell them that when they get moody.

[bigloser]

Well Matchbook promised me a call by 2.00 pm today. Havent received it yet.

[bigloser]

what time is Antigua on ?