If you want to know what it’s like to get screwed over twice by the same company, MGM Sportsbook is your case study. A year ago, they completely botched my wagers, ignored me until I had to involve the Better Business Bureau, and only after being pushed into a corner did they “make it right” with a so-called deal: a free 3-night stay, $150 in spending money, and honoring the original wagers they robbed me on.
Fast forward to the “make good” trip—what a joke. The digital key didn’t work, leaving me stranded like a clown in front of the elevator. The $150 credit? Surprise, it magically didn’t work at certain places. Strike two.
And then comes the real kicker—MGM dangled a large free play in my account, I played it, I won, and then they pulled the rug out claiming it was a “clerical error.” Instead of honoring a win, they stole it back. Imagine a casino saying, “Oops, our bad—you didn’t really win.” That’s fraud, plain and simple.
I again involved the Better Business Bureau and even the Gaming Commission, and what was MGM’s response? Offer me the exact same insulting package again—and when I rejected it through the BBB, they outright banned me from the premises.
This isn’t a world-class operation—it’s a ham and egg, nickel-and-dime scam shop hiding behind the MGM name. If you think you’re playing fair here, you’re not. They’ll change the rules, void bets, and find any excuse not to pay.
Bottom line: MGM Sportsbook doesn’t deserve a single shred of your trust or your money.