Player's chat from PlayersTime.com: "You won too much so we are keeping it all"

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  • Bill Dozer
    www.twitter.com/BillDozer
    • 07-12-05
    • 10894

    #1
    Player's chat from PlayersTime.com: "You won too much so we are keeping it all"
    Please wait for a site operator to respond.
    You are now chatting with 'Customer Service'
    Customer Service: This is customer service, how may I help you?
    you: i can't login today
    Customer Service: account # ?
    you: my password doesn't seem to work
    you: *****
    Customer Service: your account has been closed since the company
    reserves the right to do so
    Customer Service: You have benn flagged as a "WISE GUY"
    you: okay. Can you send me the funds via neteller
    you: i have had quite a winning streak lately. i understand
    Customer Service: WHEN ACCOUNTS ARE CLOSED FOR THIS REASON YOU DO NOT RESEIVE ANYTHING BACK
    you: i don't understand
    you: if you don't want my action I will be happy to go elsewhere
    you: can you send me a cashiers check for my balance?
    Customer Service: www.winnerstime.com/help/rules_cont.asp
    Customer Service: you will find the rule in the bottom of this page
    Chat session has ended.

    SESSION 2:
    Please wait for a site operator to respond.
    You are now chatting with 'Customer Service'
    Customer Service: This is customer service, how may I help you?
    you: I’d like to request a payout
    Customer Service: account # please?
    you: can you send money via chasiers check?
    Customer Service: yes
    you: my account is *****
    Customer Service: do you have the account # not the name?
    you: that is what i use to login
    Customer Service: what is your full name
    you: ** ****
    Customer Service: Sir I already told you that your account was closed
    you: how do i recive my remaining balance?
    Customer Service: you have no money in your account
    you: can you send me an email with deatils?
    you: the last time i logged in my balance was $19,144
    Customer Service: sir please understand you have nothing in there
    you: what was the last wager I made?
    Customer Service: I no longer have access to your account
    you: oh
    you: can you have the manager send my remaining balance?
    Customer Service: sir everything in your account was erased,
    you: i have been a customer for over 2 and 1/2 years Customer Service:
    there's no money there to be sent
    you: you mean to tell me that becuase I won, you erased my account?
    you: i had lost quite a bit and the deposited more
    Customer Service: as I said you were flagged as a WISEGUY and there is nothing else for me to tell you
    Customer Service: good bye
    you: what do you mean by WISEGUY?
    Chat session has ended.
  • Senator7
    SBR MVP
    • 08-20-05
    • 1559

    #2
    That is almost unbelievable! $19,000?! I hope you can save that guy, Bill.
    Comment
    • AK
      SBR Wise Guy
      • 08-10-05
      • 814

      #3
      This pisses me off!!

      Im on them like butter on toast
      Comment
      • AK
        SBR Wise Guy
        • 08-10-05
        • 814

        #4
        Good Luck.. They are just a call center and according to the customer service clerk that's all they are.

        But on there site they offer a signup bonus to join.
        Comment
        • picantel
          SBR MVP
          • 09-17-05
          • 4338

          #5
          I should deposit there and if I lose just dispute the cc charge. If you lose and have to redeposit I hardly consider you a wiseguy.
          Comment
          • kdmfox
            SBR MVP
            • 08-11-05
            • 1743

            #6
            WELCOME LETTER

            Dear Valued Client,

            It is with extreme pleasure that we welcome you to PlayersTime.com. We are dedicated to your ultimate satisfaction and strive to deliver you the finest sports wagering experience available today. PlayersTime.com has been in business since 1998 providing it’s customers with the highest possible integrity, fastest payouts and superior customer service. PlayersTime.com offers high wagering limits, Free Deposits, Unlimited same day withdrawals and a true personal touch.

            At PlayersTime.com every customer is treated like a high roller whether you wager $10 or $1,000. The goal at PlayersTime.com is to make you feel like part of the family by providing you with a personalized service making your wagering experience more enjoyable . Our 24-hour international service is second to none. PlayersTime.com has an interactive service that allows customers the option of wagering by phone or on the Internet with the same pin number and password. Whether you are wagering on your office computer or calling from the comfort of your own home, PlayersTime.com will handle all of your wagering needs.

            At PlayersTime.com we strive to make your wagering experience more efficient and enjoyable. All deposits are free at PlayersTime.com and that means there are No fees and No restrictions. Credit Cards are not a problem here and that means successful approvals for you. All Withdrawals are also unrestricted and unlimited.

            In addition to our outstanding Sportsbook, PlayersTime.com also has a full service Casino for all of your wagering needs. Whether it is Blackjack, Roulette, Baccarat, Pai Gow Poker, Video Poker or Slots, the PlayersTime.com Casino has the same quality of service and payouts as our Sportsbook.

            No matter what your wagering needs, we can satisfy even the most discriminating clientele. We are grateful that you have chosen PlayersTime .com and assure you that the ultimate wagering experience awaits you. If there is anything that we can do to personally enhance your wagering experience, please don't hesitate to contact us.

            Sincerely Yours,

            PlayersTime.com
            Comment
            • Dave
              SBR Sharp
              • 07-11-05
              • 312

              #7
              How shady,

              Look at this.


              Customer Service: This is customer service, how may I help you?
              you: Hi, my name is Dave Thomas, I would like to send $20,000 western union
              you: I want to let you know in advance that I am a what some books reffer to as a wise guy
              you: Will you take my action and let me play?
              Customer Service: do u have an account numer?
              you: no
              you: I am looking to open an account with a book willing to take my action
              Customer Service: we will but to deposit that kind of amount will be only via check or bank wire
              you: ok thats fine
              you: thanks
              Customer Service: ur welcome



              I didn't notice anything in thrie rules regarding wise action, did I miss something?
              Comment
              • juuso
                SBR MVP
                • 10-04-05
                • 2896

                #8
                They have a picture of Paradise Poker in the front page and when you click Poker in the menu it directs you to Paradise. Are they really affiliated? I don't play at paradise poker but thought they were ok. Some people i know plays there. Maybe just a dirty trick, dunno.

                Anyway, really awful case. These kind of operations make want to puke. Damn thieves...
                Comment
                • kdmfox
                  SBR MVP
                  • 08-11-05
                  • 1743

                  #9
                  I love how these books arbitrarily close accounts and confiscate funds ... Thieves.
                  Comment
                  • picantel
                    SBR MVP
                    • 09-17-05
                    • 4338

                    #10
                    lol Dave what a buncha losers.
                    Comment
                    • raiders72001
                      Senior Member
                      • 08-10-05
                      • 11116

                      #11
                      It would be fun to get 20 guys together to deposit by credit card. First have the winners withdraw their money. Then have all the losers do charge backs. I'm against charge backs but can make an exception in this case.
                      Comment
                      • picantel
                        SBR MVP
                        • 09-17-05
                        • 4338

                        #12
                        hell why not have the winners do a ********** also after they get their withdraw(and a big if there too)
                        Comment
                        • bigboydan
                          SBR Aristocracy
                          • 08-10-05
                          • 55420

                          #13
                          this type of book gives the good books a bad rep. it's stuff like this that just makes me sit there and want to continue playing with my locals and, say fvck offshore betting.

                          just think of all the newbies out there that are getting started betting offshore. there gonna fall into these types of traps. if they don't find a forum like SBR to help them pick a safe offshore book to use.
                          Comment
                          • pags11
                            SBR Posting Legend
                            • 08-18-05
                            • 12264

                            #14
                            this is extremely shady...go get 'em Bill...that's just plain stealing...I can understanding not wanting to take his action anymore, but to close the account and take the funds...that's ridiculous...
                            Comment
                            • raiders72001
                              Senior Member
                              • 08-10-05
                              • 11116

                              #15
                              How does a punter find out about a book such as PlayersTime? I always wonder how players find these obscure books.
                              Comment
                              • Max Levine
                                SBR Wise Guy
                                • 10-12-05
                                • 614

                                #16
                                Originally posted by raiders72001
                                How does a punter find out about a book such as PlayersTime? I always wonder how players find these obscure books.
                                I think it was BB who started a thread about poster vs non-poster. If anything, there is your poster's advantage: knowing which books to play, which ones to avoid.

                                Max
                                Comment
                                • slash
                                  SBR MVP
                                  • 08-10-05
                                  • 1000

                                  #17
                                  I used to love this group last year.
                                  Comment
                                  • TOW
                                    SBR High Roller
                                    • 08-10-05
                                    • 152

                                    #18
                                    I worked this case yesterday. The book's management came up with all sort of bs from "fraud" to "Wise Guy" ending up with "we already paid out more than the player's initial deposit".

                                    The latter seems to be the real reason behind this act of theft: the book is hurting for cash.

                                    In my experience its always a very bad sign when books mention "we paid out more than the player's initial deposit".
                                    Comment
                                    • Bill Dozer
                                      www.twitter.com/BillDozer
                                      • 07-12-05
                                      • 10894

                                      #19
                                      These are the same people who told the customers of one of their sites, FirstClassSportsbook, that they don't know what happened to their money because "the owner" picked up and left. Of course, they were the same book, using the same IP, banking and CS.

                                      Back in September the first major warning sign came when they couldn't process withdrawals for over a week.

                                      Some of these sites did some marketing and gathered up a few playes. If you know anyone there, they should try to make a run for it.
                                      Comment
                                      • HAPPY BOY
                                        SBR Hall of Famer
                                        • 08-10-05
                                        • 7109

                                        #20
                                        keep up the good work guys in getting the message out from personal experience these storys hurt double for me. reputable sports books should also expose these weak links in there business. Every time something like this happens it eventually affects them as well. The biggest part about offshore wagering is gaining the publicts TRUST!
                                        Comment
                                        • jay88
                                          SBR Sharp
                                          • 09-14-05
                                          • 498

                                          #21
                                          How can they steal the players balance just like that. I understand the fact that smaller sportsbooks, such ourself, if we see that a guy can hurt us we close his account for the safety of the company and the rest of the players, but there is no reason in the world to steal any players money.
                                          What is the relation between them and Paradise Poker?
                                          Comment
                                          • odd
                                            SBR Rookie
                                            • 11-26-05
                                            • 6

                                            #22
                                            I was unfortunately one of the people who fell into the firstclass scam. I was new to offshore accounts and was told by one of my friends that this site was good to them for a few years. I jumped on it and lost out on over $23,000. Like the other threads say they just claim that the owner left and they are just site administrators. I don't know what to do and I'm now in a big pinch. Any help would be appreciated.
                                            Comment
                                            • bigboydan
                                              SBR Aristocracy
                                              • 08-10-05
                                              • 55420

                                              #23
                                              Originally posted by odd
                                              I was unfortunately one of the people who fell into the firstclass scam. I was new to offshore accounts and was told by one of my friends that this site was good to them for a few years. I jumped on it and lost out on over $23,000. Like the other threads say they just claim that the owner left and they are just site administrators. I don't know what to do and I'm now in a big pinch. Any help would be appreciated.

                                              first off, let me say welcome to SBRforum

                                              as you can see, your not the first one to have a problem with this joint at all.

                                              please send all your info to: Assistance@SportsbookReview.com
                                              Comment
                                              • Truthteller
                                                SBR Rookie
                                                • 08-19-05
                                                • 41

                                                #24
                                                Registrant:
                                                Consultants, Aguilca
                                                Aguilca Consultores
                                                Plaza Heredia
                                                Local c-18
                                                Heredia, CR 0000
                                                CR

                                                Domain Name: PLAYERSTIME.COM

                                                Administrative Contact, Technical Contact:
                                                Consultants, Aguilca mike@playerstime.com
                                                Aguilca Consultores
                                                Plaza Heredia
                                                Local c-18
                                                Heredia, CR 0000
                                                CR
                                                +5062627779 fax: 506-293-6362
                                                Comment
                                                • jay88
                                                  SBR Sharp
                                                  • 09-14-05
                                                  • 498

                                                  #25
                                                  Truthteller, the domain registrant information is just BS... You can use any name and info to register a domain, I don't know why you guys pay attention to it.
                                                  Comment
                                                  • odd
                                                    SBR Rookie
                                                    • 11-26-05
                                                    • 6

                                                    #26
                                                    Thanks for the warm greetings BigBoyDan. I talked to Bill and he was trying to find out a little more information and updates. Thank you Bill for helping me out also. Just wondering what problems and information PlayersTime has given other members.
                                                    Comment
                                                    • pats3peat
                                                      SBR MVP
                                                      • 10-23-05
                                                      • 1163

                                                      #27
                                                      sorry man..what are you gonna do now?
                                                      Last edited by pats3peat; 11-26-05, 09:26 PM.
                                                      Comment
                                                      • Illusion
                                                        Restricted User
                                                        • 08-09-05
                                                        • 25166

                                                        #28
                                                        Keep us posted Bill. This is complete bullshit. It really frosts my ass when I read stories like this.
                                                        Comment
                                                        • odd
                                                          SBR Rookie
                                                          • 11-26-05
                                                          • 6

                                                          #29
                                                          I'm going to just have to swallow it and hope that I can make some of it back with a little luck. This sucks cause I would have been ahead if I pulled all of my money out at that time, but being as it is I'm now down majorly!!! I'm just trying to regroup and playing more cautiously now. I'm only going to play with the sbr recommended sites!! Thanks SBR and thanks for all the support from you guys.
                                                          Comment
                                                          • pats3peat
                                                            SBR MVP
                                                            • 10-23-05
                                                            • 1163

                                                            #30
                                                            Originally posted by odd
                                                            I'm going to just have to swallow it and hope that I can make some of it back with a little luck. This sucks cause I would have been ahead if I pulled all of my money out at that time, but being as it is I'm now down majorly!!! I'm just trying to regroup and playing more cautiously now. I'm only going to play with the sbr recommended sites!! Thanks SBR and thanks for all the support from you guys.
                                                            best of luck to you on on all your future gambles
                                                            Comment
                                                            • pags11
                                                              SBR Posting Legend
                                                              • 08-18-05
                                                              • 12264

                                                              #31
                                                              odd, SBR is an excellent resource...it's very difficult to spend all of your time and energy winning games and then be hassled when you try to withdraw money...sticking with "A" rated books will prevent the latter part of that statement...
                                                              Comment
                                                              • SBR_John
                                                                SBR Posting Legend
                                                                • 07-12-05
                                                                • 16471

                                                                #32
                                                                Its this kind of blatant thievery that SBR set out to expose 6 years ago. With guys like Bill Dozer and Roberto, Gen Pete, Wilhiem, Jay Cohen and so many great posters these kind of scams are far less prevalent today.

                                                                We are trying to do more to stop these kind of thieves including hiring international lawyers to use the legal system in the countries where they operate. Inform the ISP hosting their web site and writing letters to the search engines to have them removed.

                                                                If we will all work together I believe we can quickly take these scams offline. That will be a major goal for SBR in 2006.
                                                                Comment
                                                                • TOW
                                                                  SBR High Roller
                                                                  • 08-10-05
                                                                  • 152

                                                                  #33
                                                                  Definitely we are on the same page on this issue. Positive competition amongst the sites John mentioned dramatically increased the number of scams unveiled in 2005.

                                                                  Behind the scenes active cooperation amongst sites helped all of us track down, expose and in a few occasions bust scammers in an unprecedent number of cases.

                                                                  At the end of the day players and good operators are the true beneficiaries of our individual or joint efforts.

                                                                  There is always room for improvement and, as John mentions, 2006 may stand for greater opportunities to proactively help the industry purge its thugs and undesirables, as a growing number of reputable sites manage to set differences aside and fight unethical behaviors through coordinated joint efforts.
                                                                  Last edited by TOW; 11-27-05, 07:06 AM.
                                                                  Comment
                                                                  • pags11
                                                                    SBR Posting Legend
                                                                    • 08-18-05
                                                                    • 12264

                                                                    #34
                                                                    definitely cool to see TOW and SBR working together...pretty sweet...
                                                                    Comment
                                                                    • jentude
                                                                      SBR High Roller
                                                                      • 08-30-05
                                                                      • 153

                                                                      #35
                                                                      i hope that these guys are in no way affiliated with paradise! I have always had a good experience with paradise, and would hate to see their name connected with these losers in any way, shape, or form
                                                                      Comment
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