ok, tell me if i should be a little upset about this. i made a rather large wager on a tennis match tonight ($500). right after i made the wager, i went to a website for live scores and saw the match was in a tiebreaker in the first set already. i emailed them and told them the match was already in progress, so would it be a voided bet. i got a response that i would receive a response from the oddsmakers shortly telling me of what would happen. i never got a response. needless to say, my wager lost and it was marked as a loss. they wont respond to my emails. i am sure if i won, this would have been marked as a void bet! so do i have a gripe or what? i wasnt even losing the bet when i emailed them. it was in a tiebreaker. any thoughts would be appreciated.
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ijust got a response. here is the answer...
Dear Jody,
We have receive information from the booking department pertaining to your tennis wager. According to the oddsmaker the wager on the tennis match stands.
imagine that! i bet a win wouldnt have stood!Comment -
You should have probably called instead of email. You might have gotten a quicker response. I am sure after they saw you lost then it was easy for them to say it stands. It should have been voided.Comment -
i guess so. but they responded to the first email immediately and the match was still going. they said they would contact the oddsmakers and they would tell me what the result was. my guess is they wanted to see if i won or lost before they made their decision. but my emails are time stamped, so it isnt like they dont know i sent it to them before it was over. at the time of the email, it was in a first set tiebreak. i have lost all confidence in this book. now it seems they are just downright crooks. i shoulda stayed in vegas. i also agree the bet should be voided.Comment -
wow. i guess there arent any opinios on this.Comment -
If you have a valid complaint SBR should be able to help you. Greek's reputation is as good as they come.
From what you have shared I have no idea if your complaint would be valid.Comment -
I'd have to agree with DH on this one.
Taking what you've said at face-value, your complaint certainly seems valid.
You should definitely shoot Bill an e-mail at assistance@SportsbookReview.com.Comment -
Unless you were live betting, you probably had no chance of winning once you placed the bet on a game already in progress. I wonder if they would have paid you if your bet had won. They probably would have voided it. It's probably free money and a no lose situation to them.
Check to see if that happens often. Events being offered to bet on after start time, but not officially being available for live betting. Might be a trap. If the "error" happens often, I'd get suspicious and might send a complaint to SBR.Comment -
A lot of the Greek lines people for non US sports operate from outside the Greek offices. As such it can take a while for them to run questions by linesmakers.
If there was already scoring in the match when you made the bet, I think you have a pretty good case to have the bet voided. Send the details to us as via email at the address above.
The Greek is not about taking shots at players. They are among the greats of the industry and are willing to work out potential problems like this in a fair manner.Comment -
If you have a time-sensitive dispute like that, you really have to call. Oly has pretty good customer service, and could probably address it completely within 2 minutes if you had called.Comment -
Dakota,
Can you copy the email you wrote to them and post it here?
Had your email stated you wished to have the wager voided because you learned the event was is in progress, it is likely they would have seen your time-stamped request and cancelled the wager. Otherwise, the bettor has to assume he has action.
Regardless, it sounds like you have a gripe regarding service. You should have been able to get a quick reply so you could get back to enjoying the match.
Out of curiousity, did the tennis player you backed lead after that set or at any time later in the match? What event was this?Comment -
If you asked in the email to void the bet, they should have voided. But if your pick was losing after the first bet then it would be up to the greek to void it. Now if your player was winning after the first set and you wanted it void then it would be up to the greek to void it. I know you say it was in a tiebreak. But tiebreaks can finish fast and there could be things that could influence the match after it has started...like injury or bad calls....the greek is not the type to chump out of a $500 bet....i think the bet should have been voided if it was an even bet on both sides with no one having an advantage...i.e. either you or the greek....and you can tell what time the bet was placed...so if it was placed after the match started then it should have been voidedComment -
i think the bet should be voided regardless of any other circumstances. the greek did not advertise it as "in-running", so it shouldn't have already started. whether that particular tennisplayer is up or down and whether the bettor has asked for a void or not (or even notified the greek at all) should not matter in my opinion.Comment -
one question
did you bet on the fave or the dogComment -
well the problem is that your main argument is is you had won they wouldnt pay, but since you lost the wager stood. The problem with that is the Greek can just say that had you won the wager would have stood also and they would have paid, and you really cant say they wouldnt have (even though you're probably right). The thing is you have no proof of this so therefore I do not think you have a valid argument. I agree with everyone else though in the sense that if you need info thats time sensative you need to call, if the site doesnt have live chatComment -
and also if you're wagering 500 dollars on a tennis match how do you not know if it's started or not?Comment -
This is a really easy problem. In error, the bet was offered way past the start of the event. If this is proven to be true, then the bet should be automatically VOID unless the event was offered for live betting. Doesn't matter who was winning or losing at the time, the bet should be automatically VOID for both the Greek and the OP.Comment -
hey guys thanks for the advice and opinions. here is the first reply i received as well as the email i sent. as you can see, i sent it at 9:21. at this time it was 4-4 in the tiebreak. the event was on the board until 9. i bet the dog for those curious. when i went to the event site, it showed the match time at 59 minutes, meaning it started well before the 9:00 time. they never responded until well after the event. imo they were likely waiting to see the result before responding. that way, if i won, they could say that it was a void. if i lost it stood.
email:
they wrote:
Dear Mr. , Your e-mail has been sent to the Booking Department; they are currently contacting the Odds maker; therefore, you will receive a response stating the outcome of the wager shortly. Thanks for your continued support. Kind regards,Kenisha----- Original Message ----- From:To:
i wrote:
<support@thegreek.com>Sent: Wednesday, March 21, 2007 9:21 PMSubject: wager
i just made a wager on a tennis match 15 minutes ago. but when i went to a >web site to see the score, i noticed the match has been going on for over >an hour. does it still count?
btw- the event was the v. king/t. sun tennis match. here is a copy and paste of the wager from my account
Mar 21 8:58pm Tennis - Loss 500.00 to win 900.00 -500.00
1. Tennis - WTA Sony Ericsson Open - Miami, FL, USA
Bottom Half First Round Matchups March 21, 2007
Vania King vs Tiantian Sun
Tiantian Sun (+180) [loss]
and billdozer, my player broke early, but was broke back before the email was sent. it was 1-0 in the tiebreak in favor of my player when i sent the email.Comment -
Is it just me, or did you NOT ask them to cancel the bet in that e-mail?
Is 500 your normal bet size?Comment -
i was just asking for a clarification. the match was even. i assumed it would be a void. if i would have got an immediate answer, i may have been fine either way. but to not give me an answer until AFTER the event was deceitful on their part, imo. it put them in a no lose situation. clarity is all i want. but like others said, i think win or lose, the bet should be a void because it was made after the start of the match. my bets vary in size. some larger, some smaller. it certainly is not out of the ordinary to make bets of that sizeComment -
If you asked for it to be cancelled that would be one thing. The way you phrased it you voiced concern, but left open the option that you could win it.
How long from when you emailed to when the event ended?
In general I think all bets after start of event should be cancelled, but books leave themselves open to shot takers with that approach.
Not saying this is true in your case. Have you emailed up yet with your account number and all the emails, we can certainly look into it.Comment -
i dont think i left anything open. i just wanted an answer. they emailed back immediately saying they would check it out. then they emailed back again over an hour later. coincidentally, it was shortly AFTER the event was over. so i think their decision was based on whether or not the event was favorable for them. i did not ask them to keep it or cancel it because i did not want it to appear i was trying to pull a fast one on them. i just wanted clarity on their rules. i will email the info nowComment -
"as you can see, i sent it at 9:21. at this time it was 4-4 in the tiebreak."
"it was 1-0 in the tiebreak in favor of my player when i sent the email."
Which was it?Comment -
are you just trying to insinuate i am lying? points go quick in tiebreakers. when i saw the score the first time, it was 1-0 in my players favor. i wrote the email. when it was sent, it was 4-4 at that time. either way, nobody had an advantage. but somehow i dont think you care. you just seem a person that likes to point out typos and things. check my earlier posts. you can find a lot of them there. thanks for your concern!Comment -
I bet on that match, so I had followed it. Your story didn't check out, which is why I asked.
I also know that just before the tiebreak, Sun was up a break and serving for the set at 5-3.
Unfortunately there is no way to check the timings.Comment -
i don't really have a problem with the greek about this
if the player had won and the greek had canceled it AFTER THE MATCH then that would be a problem
sorry you lost but if it stands then it is not shady tactics imo
better luck in the futureComment -
Dakota, we're trying to understand the situation. You did ask for opinions.
Correct me if I'm wrong. You didn't ask for the bet to be canceled, and your player was up 5-3 with a good chance of winning the first set around the time of your bet. What would you make of that if you were reading this from another person?
Once the first set was in question, but could still be won by your player, you sent an e-mail but the way you worded it left you the out you are now pursuing. I've canceled bets in the past and it was more like "I'm sorry, I made a really dumb mistake. Could you please cancel the wager?" Not "does it still stand?"
You're asking us to accept without question that you didn't know the match had started, and that you didn't know the score until after you placed your bet. Personally, I couldn't do that without question. But that's just me. That doesn't mean I'm taking a position against you. It just means your story leaves me relatively unimpressed.
I don't think the Greek did anything wrong here, but if you're lucky they may give you the benefit of the doubt. They're a class act. Good luck.Comment -
santo, yes she did break. and she was broken back too. when i made the bet, it was in the tiebreak. i wasnt asking if you believed my story. my question was should the bet have stood? no, i did not ask them to cancel it, i asked them if it stood. i think i was entitled to an answer before the match was over. it just seemed a little sketchy to me that they tell me after the match that it counted. whether she was ahead or behind was irrelevant. either a bet made after a match starts should count, or it should not. they were notified of it and knew in plenty of time to cancel the bet if that was their policy. all i was asking was if it is fair on their part. if it is, then fine. there has to be some rule on this that is generally accepted. i know i had made bets before that were cancelled because it had already started. and those were voided before the match was over.Comment -
First off, the match isn't even. If an underdog has forced a tiebreaker in the first set the match has moved in the dogs favor. That's a fact. Second, if the bet came in that long after the match started it should be easy to catch. I trust TheGreek here.Comment -
Betfair were around +120/+125 on Sun at 6-6, -150 or so at 5-3Comment -
Ok, so the opinion is that the bet should stand meaning that if someone in the future bets on a game that's already begun, eg. a tennis match where a player has won the first set and is leading 5-0 in the second, the bet should stand?Comment -
It probably should be voided, but I tend to give books leeway if (and I'm not certain that's the case here) somebody's taking a shot at them.
Simply because I followed that match, and I can see the entry point, I was offering input.
If I was Spiro, I'd refund and close the account, if it was a repeated pattern, or issue a final warning if not.Comment
