Hi folks, Just like to share with you my frustrating experience with Bestline...... When the story keeps changing along the way, it definitely ain't a confidence booster yeah...
As the story goes, when I asked for a bank wire on 18 Feb, I was told that it's better I cap my withdrawal amount at USD4,000 as the bank is auditing Bestline for the large transaction. Thus, I filed for a US$4,000 bank wire with a USD$50 fee. I was also told that this would take 2-4 days to reach me
19th Feb, I was told that my withdrawal was processed and I would be receiving in 2-4 business days.
20th Feb, I was told my another guy that my withdrawal wasn't processed yet as it was a Public Holiday in Panama and my withdrawal will probably go out on 21th Feb only. I was also told that there wasn't any issue with a withdrawal larger than US$4,000 and I can't amend my withdrawal amount as it has been sent for processing (I had more than US$8,000 and spliting it into 2 parts mean I have to pay an extra $50).
And so I waited, and waited till 27th Feb. Guess what, they told me that the bank receive the funds on 21st but they only processed it on 23rd due to the holiday. But I thought the holiday was on 20th?
And this is a quote from the customer service officer
[Joey] It's coming from an account I don't have the exact banks name due to we use a various banks to perform the transactions if the funds are not there tomorrow we'll request that information for you.
So again, I waited, till 28th Feb.... The money still didn't arrive and I asked again... and Hey Presto, something new
[Nathan] actually that is the time frame that banks take to process international bank wires, up to seven days not including weekends, I do appologize for the inconvenience, you could actually still get it today, now, if you were in the states I have no doubts that the wire would be in your acct, pls be patient hopefully the funds will be in your acct within 4[Nathan] yes sir you filed on the 18th on the 19th we summitted the withdrawl, due to holidays here in Panama that wire went out on the 21st counting from that date... up to 7 business days, so I do believe that today would only be the fifth business day, like I said, it could take up to seven, hopefully it will be in your acct today, but as far as speeding this up, it is now out of our hands, if we could speed it up we would, remember as long as you are happy, we are happy.
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Do you guys think I am not going to see my money ever again??? This is incredible, just get new excuses on each session...
Anybody like to tell me what else I can do?
As the story goes, when I asked for a bank wire on 18 Feb, I was told that it's better I cap my withdrawal amount at USD4,000 as the bank is auditing Bestline for the large transaction. Thus, I filed for a US$4,000 bank wire with a USD$50 fee. I was also told that this would take 2-4 days to reach me
19th Feb, I was told that my withdrawal was processed and I would be receiving in 2-4 business days.
20th Feb, I was told my another guy that my withdrawal wasn't processed yet as it was a Public Holiday in Panama and my withdrawal will probably go out on 21th Feb only. I was also told that there wasn't any issue with a withdrawal larger than US$4,000 and I can't amend my withdrawal amount as it has been sent for processing (I had more than US$8,000 and spliting it into 2 parts mean I have to pay an extra $50).
And so I waited, and waited till 27th Feb. Guess what, they told me that the bank receive the funds on 21st but they only processed it on 23rd due to the holiday. But I thought the holiday was on 20th?
And this is a quote from the customer service officer
[Joey] It's coming from an account I don't have the exact banks name due to we use a various banks to perform the transactions if the funds are not there tomorrow we'll request that information for you.
So again, I waited, till 28th Feb.... The money still didn't arrive and I asked again... and Hey Presto, something new
[Nathan] actually that is the time frame that banks take to process international bank wires, up to seven days not including weekends, I do appologize for the inconvenience, you could actually still get it today, now, if you were in the states I have no doubts that the wire would be in your acct, pls be patient hopefully the funds will be in your acct within 4[Nathan] yes sir you filed on the 18th on the 19th we summitted the withdrawl, due to holidays here in Panama that wire went out on the 21st counting from that date... up to 7 business days, so I do believe that today would only be the fifth business day, like I said, it could take up to seven, hopefully it will be in your acct today, but as far as speeding this up, it is now out of our hands, if we could speed it up we would, remember as long as you are happy, we are happy.
----------------------------------------------------------
Do you guys think I am not going to see my money ever again??? This is incredible, just get new excuses on each session...
Anybody like to tell me what else I can do?
