sportsbook.com withdrawal delay...

[king of the deck]

I am employed by this company and play on it myself I assure you all that you will all get your money

there is a problem with the processor but it is getting fixed just give it a bit of time

I have seen cash being sent and received by people in the past few days

THE COMPANY IS NOT GOING BUST IF I WAS I WOULDNT BE POSTING HERE BUT INSTEAD LOOKIN FOR A NEW JOB

they allow their employees to play on their site?

sounds like bs

[jhll5]

I am employed by this company and play on it myself I assure you all that you will all get your money

there is a problem with the processor but it is getting fixed just give it a bit of time

I have seen cash being sent and received by people in the past few days

THE COMPANY IS NOT GOING BUST IF I WAS I WOULDNT BE POSTING HERE BUT INSTEAD LOOKIN FOR A NEW JOB

Who Can I speak to that has a clue of what's going on?....Every customer service rep cuts and pastes a canned response that is generic, uninformative and vague....ending in 48 hours. How can it be 48 hours every day? That is why we are all so worried...We are told a time period, then it passes. Told another time frame and again it passes. They may be getting a new processor but they need to be straightforward. That's where all the problems are coming from.

[ModernManshustle]

I am employed by this company and play on it myself I assure you all that you will all get your money

there is a problem with the processor but it is getting fixed just give it a bit of time

I have seen cash being sent and received by people in the past few days

THE COMPANY IS NOT GOING BUST IF I WAS I WOULDNT BE POSTING HERE BUT INSTEAD LOOKIN FOR A NEW JOB

assuming this is legit, are they having a problem with wires? or just check processing.

[TRUN]

apaulius -- I assure you that was I say is accurate -- my money was never returned to my account and was told that the reason was that it had already been processed -- choose to believe it or not, but its accurate - I have the same conformation - I have asked over and over for the tracing info and even sent the exact wording my bank gave me to ask for -- If you get it today I would be shocked considering I have been asking for it since last Monday - and told they didnt have it - let us know if you get it, but I assure the info I have posted on here is legit and accurate to what was emailed/told to me. yes -- they could be telling me lies -- go figure - sportsbook.com do that -- wow

[jonshields]

You're right I have no "expert knowledge" of chargebacks; It just seems to me that these are uncharted waters in the sense that there is no product and the service is illegal. I think chargebacks are a great last resort; I am just against saying that you never authorized the charges b/c this is c.c. fraud.

Sungus- did you have a bank wire? was March 26th your 10th business day? What day did they send it out? If this is true you would be the second case of someone not getting paid by day 10, which doesn't look good. The reason I suggest waiting til Friday is b/c we will KNOW by that point if the payments are not going to happen. As of yesterday no one had waited the full 10 and not been paid. (as far as I knew)

Really hope someone gets paid today. My instincts are if no one does we are in bad shape but I am still waiting til Friday for confirmations.

first, jon, you discount the chances of a ********** even being successful, but others on this site who seem to have connections with people with a background in chargebacks or even with personal experience paint a more positive picture. apparently, the chances of success range in the 90s%? you yourself have admitted your background is in criminal law and not unsecured credit, so why is it that you think chargebacks would ultimately be refused based on gambling? why would it be fraud if the basis for the ********** was a failure to render services as promised? hasnt that most certainly occured?

second, i personally was told that i would have my money by monday the 26th. definitively. i used that exact term and i asked more than once. the rep wrote yes. so what is really the point of waiting until friday as some sort of magical date to **********? definitively must mean different things in the US and aruba or costa rico or wherever they operate. seems to me that there is plenty of ammunition to support a claim that sportsbook has failed to render adequate service already without having to wait until friday.

now i am not saying that sportsbook is evil, just incredibly incompetent in dealing with this crisis. i have used them for a few years and i have found that they paid pretty quickly, notwithstanding some complaints that have been mentioned by the moderator. based on their past history, i would be inclined to believe the odds of receiving the money are more like 80-20, but that being said, we are living in the age of prohibition, this time against online gaming. too many of the wrong people are making money, and those that arent have stronger lobbyists. whether we get paid in this round or not, i believe that the problems and delays in getting payouts are here to stay. i believe SB is facing a huge backlog of legitimate payouts, so i do not think a mob of protestors with threats of chargebacks will affect the speed of their processing.

but the scary question to me is this: what if sportsbook doesnt have a new processor? what if this is all sunshine and train whistle smoke to distract us while the time period to issue chargebacks expires? id much rather call ********** tomorrow, find out exactly where i stand in terms of the deadline, initiate proceedings and be pleasantly surprised when sportsbook pays out. then i will cease the proceedings. this is just CYA. at the very least, the continuous deadlines from SBs reps and the passing of those deadlines have done nothing to suggest i should keep waiting.

[jonshields]

INSIDETRACK-

I'm taking you at your word that you actually work for sportsbook. Can you please explain in greater detail what is going on? the "problem with the processor," "bit of time" story is the same riddle we have been getting this whole time. Are you high enough in the chain to actually know what's up, or are you being spoonfed the same story as the CS people?

Specifically, the wires they said were sent out and gave 7-10 bus. days, were those actually sent out? Will they be in our banks in 7-10 business days? If not, when?

No more riddles, please. Just facts, as ugly as they might be.

If you really work there and can help us I thank you very much in advance.

jon

I am employed by this company and play on it myself I assure you all that you will all get your money

there is a problem with the processor but it is getting fixed just give it a bit of time

I have seen cash being sent and received by people in the past few days

THE COMPANY IS NOT GOING BUST IF I WAS I WOULDNT BE POSTING HERE BUT INSTEAD LOOKIN FOR A NEW JOB

[marc]

I am employed by this company and play on it myself I assure you all that you will all get your money

there is a problem with the processor but it is getting fixed just give it a bit of time

I have seen cash being sent and received by people in the past few days

THE COMPANY IS NOT GOING BUST IF I WAS I WOULDNT BE POSTING HERE BUT INSTEAD LOOKIN FOR A NEW JOB

with all due repespect, how could you possibly know that people have recieved thier money. are customers calling in to say "hi, i just want to let you know that I got paid."

Can you explain why it would only take a day or two for me to send a bankwire anywhere in the world, but it takes your proccessor 10 days. why does you check proccessor need 15 days.

Assuming you guys are working to get us paid, it would appear that rather than acquiring top grade reliable proccessors, you signed up with bottom tier slow paying proccessors.

If I ask WSEX, thegreek, legendz for a check today, i will have my check in hand by next week. If I ask you guys, it's going to take 3 weeks. Why are these other books all able to find decent processors and you can't.

[TRUN]

I assure you day 10 for me was yesterday -- do the math - march 13th it went out -I am not counting the 13th -- today is business day 11 - you can believe if you want - but that is what they have told me every day since



The funds were sent on March the 13th and they should be credited by March
27th. Other than this, there is nothing else me or any of our representatives
can add. If you don't get the funds by March 27th please let me know. In
addition, please make sure the banking instructions provided to us are correct:

xxxxxxxxxxxxxxxxxxx

I apologize for not being able to answer your call but at this moment the best
way to reach me is by e mail.

Regards,

xxxxxxxxxx
Platinum Manager.


this is just one of the many that were sent - there is a problem with the bank wires - like it or not - believe it or not -The only other thought is that they didnt put my funds back in my account on the 15th like others, and told me this because they didnt want to give me my 5%, i doubt it and they did offer me a portion of it and a free play anyways - take it for whats it worth - Believe it or not - I really dont care - the info is here for your information and to help but im done wasting time on this - i will post if i have received my money -

[jstblaze]

HOw about we focus on teh guy here who says he works for sportsbook.com.

That would be our best resource yet.

I dont know if I beleive it, but if it is true, that would be very helpful.

[echz]

That guy works for Sportsbook just like I've got a 12" cock... Elvis and Tupac are still alive ... oh ... and Rick James died of natural causes too!

[Starbuckibm]

HOw about we focus on teh guy here who says he works for sportsbook.com.

That would be our best resource yet.

I dont know if I beleive it, but if it is true, that would be very helpful.

I would like to do that too...but shit one post in the last twelve hours? That's not going to do us much good. Besides the time he spends on here could be spent processing withdraws or better yet making up more lies and telling them to people.

[sungus77]

progress? i received the following this morning...

Dear XXXXXX,

We are pleased to inform you that your withdrawal from 15-Mar-07 has
been processed and was sent to you as follows:

$1,000.50 was sent on 28-Mar-07 as a check via Regular Post to the
address that we have on file. This should reach you within 2-3 weeks.

Feel free to contact us if you have any further questions about your
withdrawal or any other issue related to your account.

Good luck and have a great day,

Kris

The www.efscaribeeanic.com withdrawal team.





What's screwy about this is i have another withdrawal for 15K that i requested simultaneously. yeah i know its stupid, i should have broken it down better. no word on that bigger withdrawal. 2-3 weeks is damn near criminal though.

[Jive_trky]

That guy works for Sportsbook just like I've got a 12" cock... Elvis and Tupac are still alive ... oh ... and Rick James died of natural causes too!

Ditto on that!!!! I don't know if it's just me, or am I the only one here..besides TRUN that realizes, the 7-10 BZ days are a bunch of B.S. Good luck guys, that's all I can say. I've waited..and waited..and waited...How much more clear can anyone be..HELL, TRUN posted his email from them, conversation. I know you guys want to believe that SB will come through...and maybe they will..but since I am a bet'n man..as are u all...I say NAY. Good luck all..that's all I have to say..after speaking with my bank rep, "provisional" funds will be placed back in my account..which i disputed last 30 days worth of deposits..as they work with the merchant...that's how i'm approaching this..

[apaulius]

wire info

anyone actually get paid this morning?

ayn new updates?

thanks for the clarifications TRUN, i beleive ya..
just i heard latest wires went out last monday, maybe they lied?

[Rogthedodger]

apaulius -- I assure you that was I say is accurate -- my money was never returned to my account and was told that the reason was that it had already been processed -- choose to believe it or not, but its accurate - I have the same conformation - I have asked over and over for the tracing info and even sent the exact wording my bank gave me to ask for -- If you get it today I would be shocked considering I have been asking for it since last Monday - and told they didnt have it - let us know if you get it, but I assure the info I have posted on here is legit and accurate to what was emailed/told to me. yes -- they could be telling me lies -- go figure - sportsbook.com do that -- wow

I can say the above is most likely true, because this is exactly what happened to me. When everyone else got their funds returned to their acct and a 5% bonus, I got nothing. I was told by e-mail on 3/18 the following (as I posted earlier):

Your most recent withdrawal request of $2,700.00 has been processed and will be sent direct to your bank account tomorrow. Please allow 3-5 business days for delivery.

So my funds were never returned to my acct because, supposedly, I was in the process of being paid by wire. And as I also posted earlier, my wire is NOT going to a U.S. bank, it's going offshore. So any excuses related to "U.S. banking" issues is a non-issue for me. But of course the 3-5 days has come and gone----no wire.

[helpme]

They even brag about being able to take people's money. This is straight from the Cashier page (too bad they can't pay):

Did you know that Sportsbook.com offers the highest credit card acceptance rate in the industry? So funding your account will be quick and easy. Click on the icon below to learn more about depositing with your credit card:

[marc]

when i spoke to them on the 20th, i was given a time frame of 5-7 days. then the next day it was changed to 7-10 days.

If Jazette cared at all about getting us paid on time, they would simply call the processor and ask them where all the money is. How many more banks is our money going to get routed through, before it is sent to us.

The only reason they keep saying 7-10 days is because that's what thier processor, whom the've never used before told them. The processor could easily have lied to them.

[jonshields]

OK, so I have a PlayersOnly account and the wire was just processed. Thing is, they are now saying 2-3 weeks to arrive in your bank account (i.e. 10-15 business days). When I asked the CS (Sam Molloy) why new ones were 10-15 days instead of 7-10, he cut and pasted some shit about backlogs and withdrawal methods. He also said that wires sent last week are still on the 7-10 business day timeframe. I told him that ONCE THE MONEY LEAVES YOUR HANDS, as YOU CLAIM IT HAS, the time it takes to get to me should be the same as it was two weeks ago, unless something has changed or is not working. Not to mention 3 weeks for a wire is patently absurd.

I am still waiting til Friday to **********, hopefully with a group of people, but this latest development really bothers me. Any ideas or explanations?

[sungus77]

i just talked with a rep and he said the check i was told went out by regular mail actually went out by DHL and he would provide a tracking number within 48 business hours. he gave me a time of 3-5 business days for me to receive the DHL check. he said the other withdrawal was held up because it exceeded 10k and he would check with the withdrawal team or some BS. ill let you know if he provides the tracking number.

[jonshields]

Sungus

48 business hours is noon on Friday. Can you let us know on Friday at noon whether this tracking number is legit. If not, I really think Friday afternoon is D-Day. They are now saying if the wires aren't there in 10 days they should be in the next "day or so."

[marc]

i thought the backlog was supoosed to be getting cleared up. why is the backlog getting worse.

soon they will be telling everyone 10-15 days. Jazette really has no clue if or when we will get our money. they took a huge gamble on this fly-by-night processor, and now they are just praying the processor will come through.

[marc]

Sungus

48 business hours is noon on Friday. Can you let us know on Friday at noon whether this tracking number is legit. If not, I really think Friday afternoon is D-Day. They are now saying if the wires aren't there in 10 days they should be in the next "day or so."

I've been getting checks from these guys for years. they only get the tracking number after the check has already arrived. They won't have the tracking number in 2 days. The only way to get the rtacking number is to ask where the check will be sent from, and then call dhl, and ask them if they see anything being sent to you

[sungus77]

i agree. if i dont get a tracking number, or if it is bad, i think that will be the last straw for me (funny since this crap has been going on for so long). i will wait until friday before i **********. i am partly dreading that phone call because my charges are so numerous, the bank is going to crap a brick.

[kamo]

i agree. if i dont get a tracking number, or if it is bad, i think that will be the last straw for me (funny since this crap has been going on for so long). i will wait until friday before i **********. i am partly dreading that phone call because my charges are so numerous, the bank is going to crap a brick.

I feel the sameway. I have many, many, many, many charges on my card from them in the last 3 months. My CC is gonna shit too, that is my only worry about chargebacks.

[increasedodds]

Don't any of you get it. This book (Group of books) is done, gone, going out of business.

If any one of you can name another book that went 8 weeks without paying anyone and then came back alive (Without someone else bailing them out or infusing the money) and paid everyone, I'll buy you dinner.

This boat has sunk. In a few weeks, they won't be answering the phones. The owners are likely tying up the last of loose ends and moving to countries from which they can hide.

-Sean

[sungus77]

yeah i was thinking that because i had heard tracking numbers werent available for a white. but the rep said 48 hours. and he would send me an email about it. at what point do we hold these people to what they say? damn.

marc, have these checks ever been by DHL? you think theres a difference in the tracking number availability between the two?

[kamo]

Don't any of you get it. This book (Group of books) is done, gone, going out of business.

If any one of you can name another book that went 8 weeks without paying anyone and then came back alive (Without someone else bailing them out or infusing the money) and paid everyone, I'll buy you dinner.

This boat has sunk. In a few weeks, they won't be answering the phones. The owners are likely tying up the last of loose ends and moving to countries from which they can hide.

-Sean

I agree with this outlook 100%. I'm positive we will not see any $$$

[marc]

marc, have these checks ever been by DHL? you think theres a difference in the tracking number availability between the two?

awhile back they used a proccessor called safetx. They used dhl. It was just as hard to get a tracking number from cs. You always had to call dhl or safetx to find out if it was sent

[apaulius]

This Friday

ok guys this is what i know,

FIRST WIRES WENT OUT LAST MONDAY, not BEFORE,so TRUN you were lied to.

Second, the WIRE TimeFRAMe is still 7-10 days, for checks it can be up to 15.

This FRIDAY We find out what is going on, if anything hits...

IF NOONE REporst wire hitting, we all ********** and be done with this bs.

WHO IS WITH ME!

[kamo]

ok guys this is what i know,

FIRST WIRES WENT OUT LAST MONDAY, not BEFORE,so TRUN you were lied to.

Second, the WIRE TimeFRAMe is still 7-10 days, for checks it can be up to 15.

This FRIDAY We find out what is going on, if anything hits...

IF NOONE REporst wire hitting, we all ********** and be done with this bs.

WHO IS WITH ME!

[leo2302]

A little bit of hope

Guys,

Been following this thread for a while. I was going through the same thing with BetUS (another thread in this forum). I had requested a withdrawal on 2/26 with them and after hearing "you should have your money within 10 business days" for a MONTH, TODAY 3/28 is when the wire FINALLY came in!!

My luck, I also have some $$ tied up with Sportsbook.com and I am NOT looking forward to having to go through the same feeling and pain that I just had to go through with BetUS, but my guess is, if BetUS which is an AWEFUL book (I called their CS # and was hung up on numerous times) was able to come through, I have a little bit of faith on sportsbook.com

I've been doing business with sportsbook.com for about 5 years and actually went to one of their sponsored parties, so I hope that they don't disappear (don't get me wrong, if I can get my money out, I'm running as far as I can), but let's give them until Friday before we take action.

[jbol]

Ok, I will give them till friday.........then I am going to do chargebacks..........However I am still trying to figure out what service to say they did not provide...........any suggestions would be great.

[jbol]

They are now saying they guarantee my check will be sent in 48 hours....So if I hear nothing by friday, as much as I hate to do it. I'll do chargebacks.............just need some help on what to say the service they did not provide was........do I be honest?

[jonshields]

OK. I really dont think we're going to get our money anymore based on the below chat. However, I still think we should call the highest manager we can get to and tell him that he is facing this ********** avalanche as a last ditch effort.

Note on the below chat she confirms the earlier sendout date for wires.

FWIW, for the wires that went out last Monday the 19th, next MOnday would be the 10th business day, not Friday. However, it probably doesn't matter as they think they can keep extending it forever.

Anyone try dumping their sportsbook money onto a cake account yet? did it work?



You: When were the first wires sent out?
You: hello?
Selina Kyle: The first wires were sent out roughly 2 weeks ago
Selina Kyle: maybe less
You: you must have a date
Selina Kyle: ....
Selina Kyle: They began processing on March 12
You: you can't expect people to wait longer than 10 business days. That is an explicit promise that CS people have made repeatedly
Selina Kyle: Our withdrawals department have stated that the timeframe to receive bank wires is 7 to 10 business days
Selina Kyle: They have also stated that at the latest you should allow 15 business days#
Selina Kyle: This is the information that has been confirmed by our withdrawals department
You: no, they have repeatedly guaranteed 10 business days at the outside
You: maybe now
You: not before
You: you can't stretch people this thin it doesnt work
You: without an adequate explanation
You: are you there?
Selina Kyle: Yes, I am here. Thank you
Selina Kyle: We apologise for any delay in receiving bank wires.
Selina Kyle: These funds have been processed and sent already and should be available in your account within the next few days
Selina Kyle: Thank you for your patience.
You: I am begging you not to repaste these generic messages
You: they mean nothing and you know that
Selina Kyle: They have not been pasted. I am typing these to you and they mean that we have been informed that bank wires generally take 10 business days and can sometimes be delayed (15 business days)
You: in essence you guys will be facing a firestorm on friday.
You: You have to understand, don't you, that I believe on the 15th business day, you will be saying 20 business days, and so on
You: how can you possibly defend having a bank wire take three weeks without expecting me to think that the money is in grave jeopardy?
Selina Kyle: I understand that you are frustrated by this situation. This is frustrating for all concerned. And I assure you that you will get your funds.
You: That's not an explanation. That is a riddle.
You: Please explain the delay.
You: If you know, or just tell me that you have been spoonfed this information and don't really know whats going on at the higher levels
Selina Kyle: We have been informed by our Withdrawals Department that bank wires will take 10 business days to be received (15 business days max.)
You:
You: seriously?
You: Can I have a direct line for your withdrawals department?
Selina Kyle: They do not have external lines
You: but they have all the secret information?
Selina Kyle: Sorry you lost me there. What secret information?
You: the secret information about why the bank wires are taking up to 3 weeks. and also the secret information about jazette's future plans.
You: Do you know who the processor is that is actually doing the bank wires? And if it is several, do you know all who all of them are?
Selina Kyle: I am sorry, but the withdrawals department have exactly the same information that we do.
Selina Kyle: Please also note that the standard timeframe for an international wire is 7 to 10 business days.
You: do you know the identity of these intermediary banks?
Selina Kyle: I do not have this information here
You: can you direct me to someone who does?
Selina Kyle: unfortunately not, this is a new service
You: how am I supposed to believe that the intermediary bank isn't stealing my money?
Selina Kyle: we have had customers receiving their withdrawals via this method, also we would only use a processor that we can trust to deliver our customers' funds

[jhll5]

Time To Work On The Solution!!!!

Hello, my name is Joseph McKenzie. How may I help you today?
You: hello Joseph,
You: I have spoke to you many times and have been told 48 hours...few hours etc. I know there are thousands of people awaiting their payoffs like me....What solid proof can you give me of my bank wire? I don't want a canned response that you cut and paste, I want solid proof of when the payout will be processed.......
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
Joseph McKenzie: Thank you for waiting. I will be right with you.
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
Joseph McKenzie: Your withdrawal has been delayed due to the huge backlog of withdrawals to be sent.
Joseph McKenzie: Once your bank wire is sent, you will receive within 7-10 business days.
You: That is not a timeframe.....you are just telling me the same thing i've been told for weeks....You are basically saying once we pay you you'll get it....I want solid proof right now that the deposit is being made today or I am calling the credit card company and disputing the charges. 1 month is way too long......Give me someone to call, give me proof of something now........
Joseph McKenzie: Thank you for waiting. I will be right with you.
Joseph McKenzie: one moment...
Joseph McKenzie: The withdrawal department have noted that your withdrawal will be sent in 24hrs.
You: Who said that....I want a phone number so i can call them and verify
You: I've been told that hundreds of time already....at this point, that means nothing to me
Joseph McKenzie: The withdrawal department have said that. There is no customer contact for the withdrawal department.
You: Of course....more smoke and mirrors. thank you for confirming that there's no chance in hell I'm getting my money back
You: I was told 48 hours last week...a few hours friday and 12 hours monday. it is obvious your company is simply stalling and not paying anyone
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
Joseph McKenzie: Thank you for waiting. I will be right with you.
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
You: Are you still there? Is that all you can offer me?
Joseph McKenzie: The funds have not been sent due to the backlog of withdrawals to be sent. I can assure you that you will receive your funds.
You: So can you atleast guarantee a confirmation e-mail within 24 hours, since you indicated it will be sent out in 24 hours and therefore I can dispute all charges if I do not receive confirmation by 10AM PST Thursday?
Joseph McKenzie: Once the funds are sent you will receive an email confirmation.
You: You said within 24 hours....Is that not correct anymore?
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
Joseph McKenzie: Yes, the funds will be sent in 24hrs according to our withdrawals department.
You: That's all I need to know, I will check back in 24 hours


HERE'S MY CHAT LOG. SAME OLD BS. LET'S FACE REALITY AND UNDERSTAND THAT WE ARE NOT GETTING PAID. WE NEED TO FOCUS ON THE ********** ISSUES. WHAT DO WE SAY TO OUR CREDIT CARD COMPANIES? THAT IS WAS FOR GAMBLING YES OR NO? I THINK IT'S ALREADY PRETTY OBVIOUS THAT THE REASON IS FOR SERVICES NOT RECEIVED.