SBR Bill Dozer reports, Two Royal Sports bettors complain of payout

[bigboydan]

.

11.5.2005 (3:35 AM CST)
SBR Bill Dozer reports: Two Royal Sports (SBR rating D) bettors complain of payout problems.

"Hello , I’ve been trying to withdraw $2000 for the last 4 days ,i know its not panic time yet however the worrying part is the lies they tell , "ok it will be in your a/c tomorrow etc etc " , after numerous phone calls , e-mails , live chat there csd supervisor george has just informed me that after checking with accounting ,they don’t have any record of my request , what bull****, he tells me he has personally now put in the withdrawl request and i should have the money in my neteller a/c within 48 hours , if this doesn,t happen what can i do , appart from coping it up the kazoo? I have had many dealings with on-line sportsbooks and this is the first time I’ve had a problem ,I used to check with your site before opening new a/cs butI stopped, i guess i got complacent , well this is a wake up call , i won’t be opening any a/c,s in future without at least a c rating from you guys ."

"I have an account with bet royal which i opened about two weeks ago. I loaded it up with $400 using click2pay and went on a great run. My balance now is over $6,000. For the past few days i have been given the run around about payment. they are telling me since i used click2pay they have to figure out another way to pay me back other than what i had requested (bank check, western union). thank you"

It is unknown if these are isolated cases or the beginning of Royal’s latest accounting problem. Curently SBR is monitoring only the two complaints shown above.

[pags11]

weren't there other people that complained about a month ago about not being paid by these guys?...their name keeps surfacing regarding situations like these...

[Brick Tamland]

weren't there other people that complained about a month ago about not being paid by these guys?...their name keeps surfacing regarding situations like these...

Pags. Royal is owned by a crook that took off with player money anxd then bought betroyal. That is why everyone shits themself when the we see these.

its like a tremor in california...People always wonder if its the big one.

[Illusion]

SBR Bill Dozer reports: Royal Sports (SBR rating D) pays winning bettors mentioned in yesterday’s report. Withdrawals were issued by Royal management after a one week delay for both players.

[Doug]

A week isn't too bad.... for Royal !

[Brick Tamland]

woulda been a month without SBR im sure....but only a 3.5 on the ricter :thumbs_up

[bigboydan]

i'm just glad bill helped them get there money

[raiders72001]

I don't know if things have changed but Royal once threw Dozer out of their office. I know that Dozer helps many people but Royal does whatever they want to and will threaten those that talk negatively about them.

Bill- That was openly talked about on the forums otherwise I would not have brought it up.

[Razz]

SBR Bill Dozer reports the sky is blue.

[raiders72001]

"The intimidation took place in Costa Rica, where Dozer was visiting his staff and went unannounced to the offices of Royal Sports on the same floor of the Oficentro Building as Virtual casino group owner Tej Kohli, an operator with a chequered reputation.


Kohli is alleged to be the owner of Royal Sports, according to Roberto Castiglioni, a senior executive who was previously the CEO of the site and who now runs a watchdog operation. This has been confirmed by Royal's current management.

Apparently Kohli has denied ownership and asked for the chance to make a statement to this effect but then did not do so. Royal has not denied that Mr. Kohli is involved and current Royal management has not made a statement, but it is known that he is the majority, if not sole, owner from information supplied by the former CEO..

Dozer was denied access to the Royal office, and the fireworks started when he and his companions went to a local restaurant and found their car blocked in by a large vehicle and some scary, gun-toting heavies.


Fortunately, someone sounded the alarm and these thugs were arrested without further incident by heavily armed Costa Rican police. The SBR report says, "SBR appreciates the remarkable response time and overwhelming force employed by Costa Rican police."

[Bill Dozer]

I don't know if things have changed but Royal once threw Dozer out of their office. I know that Dozer helps many people but Royal does whatever they want to and will threaten those that talk negatively about them.

Bill- That was openly talked about on the forums otherwise I would not have brought it up.

Richard was actually very helpful and contacted our office to get the accounts when the wire hit.

Im not sure what your point is with the other stuff.

[raiders72001]

No point- I was just saying that Royal can be stubborn.

[pags11]

good to hear that these guys got paid out...I'm sure Bill helped expediate the process...

[jumper]

thank god for THE watchdog.what chance would players have without someone with the balls to confront unfaid dealings.i would like to add that royal has always paid me,but if they owe you a large balance you must be patient and accept their posted payout policies which is 2500 max per neteller daily,only 2 per 7 days.the owed me $34000 and the balance is down to $24000.i should have it all by february(assuming bill hasn,t been assinated)

[jay88]

Weren't some emplyees of SBR almost killed an year ago by some bodyguards from Royal? Was it just a fake rumor or is it true?

[jumper]

no book generates more discussion than royal and i think that besides the infamous owner it is due to the payout policies.i need to make another point,after 2 neteller payouts in 7 days you must wait 7 more days to begin again.this will allow about $10000 per month if all goes well.richard told me recently(he,s always been great to me)that it is very hard to get money from royal at the end of the month.the bottom line which their policies foster is large bonuses and sometimes soft lines in return for slow payouts.everyone says keep balances low there so you cant get hurt.

[pags11]

still sounds like shadiness to me...

[Dave]

Weren't some emplyees of SBR almost killed an year ago by some bodyguards from Royal? Was it just a fake rumor or is it true?

Thats a rumor jay

[raiders72001]

Thats a rumor jay

You may want to read my post above.

[jay88]

So it is not a rumor!

[raiders72001]

no rumor but the SBR guys can answer better than I can.

[Martin_Osterloh]

Hi there,

Just saw that CLICK2PAY was involved in one of these two cases. If ever you have any issues with one of our merchants please always feel free to contact our support desk (if all fails address it directly to myself: Martin Osterloh). We have a very close relationship with all our gaming sites and have so far always clarified misunderstandings of a just nature.

Kindest regards,

Martin Osterloh
Merchant Relationship Manager
service@click2pay.com

[why]

Is'nt this an ongoing drama, has'nt Royal been doing this for quite some time?

[pags11]

why, I believe so...I have read all sorts of no-pay complaints on the internet about Bet Royal...

[Dave]

You may want to read my post above.

Raider, I dont need to read second hand info. I was there.

People like to exaggerate the facts, the truth is our lives were not in danger, Tej does try to intimidate but we wouldn't stand for it.

[tacomax]

Raider, I dont need to read second hand info. I was there.

Checkmate.

[jay88]

Raider, I dont need to read second hand info. I was there.

Really?!? Were did it happen?

[APK]

They're still at it.....

Unfortunately I have to revive this topic.

On november 2nd I made a deposit at Betroyal.
During the registration procedure I could choose to have my account in euro's or dollars.
Since I'm from Europe I chose euro's.
I could only make a deposit in dollars, so I made a deposit of 500$ expecting to see my account balance showing euro's, but instead of 500$ my account balance was 500 euro's.
I sent a mail to their customer service saying that I thought their exchange rate was a bit generous and the answer they sent me was: 'Your account dollars'

Okay I thought, fair enough, I'll use a calculator. (though the account still said I had 500 euro instead of 500 dollar.)
But why give punters the option to have an account in euro's when the only thing that is euro is the euro-sign on the account balance?

That, btw, turned out to be the least of my worries.....

The rollover for the deposit + bonus + freeplay was 2400$.
( See: Withdrawal Rules and Procedures - Online Sports Betting at BetRoyal )

After I'd wagered 2550$ I mailed Betroyal with the following wirthdrawal request:

Dear Betroyal payout,

I'd like to make a withdrawal.

Account Number: XXXXX
Password: XXXXX
Withdrawal amount: 1130.47
Withdrawal method requested: Moneybookers
Moneybookers emailaddress: xxxxx.@xxxx.com

Kind regards,

APK

After quite a while I found the following reply in my spambox:

Dear Customer

Greetings from Royal Sports

I checked your account and you haven't met the rollover requirements yet.
The rollover that you need to accomplish is $2400 and you are still short
for $650. Please keep in mind that as per our bonus rules and regulations
wagers on money lines higher than -260 or lower than 1.38 and cancel wagers
will not count towards the accumulative bonus roll over requirement.

Failure to meet the rollover requirement will result in the loss of fee,
bonus, and any winning monies associated to either. All losing Free plays
will be charged and winning free-plays will be no action, and will be
deducted from your account. All subsequent winnings of bonuses given will
also be deducted from the account.

If you still want to process your payout please send us an email at
csd@betroyal.com. in order to finalize the details of your withdrawal.

If there is anything else that we can assist you with please let us know.

Best Regards,

Francine C
Royal Sports Group
ph: 1800-818-1000
fax: 1800-683-7186

Nowhere in their Bonus and Withdrawal Rules they mention that "wagers on money lines higher than -260 or lower than 1.38" will not count towards the accumulated bonus.

Again, read: Withdrawal Rules and Procedures - Online Sports Betting at BetRoyal

So I replied the following:

Dear BetRoyal,

Nowhere on the page with your rollover requirements can I read anything about wagers on money lines higher than -260 or lower than 1.38 will not count towards the accumulative bonus roll over requirement.
See: Withdrawal Rules and Procedures - Online Sports Betting at BetRoyal

(I've made a printscreen of this page in case I need to prove my point to other punters, betting sites or authorities.)

It clearly states:

Rollover Requirements

All specific rollover requirements must be met in order for payout to be processed.

A Rollover is the amount of action an account holder must complete to earn a bonus. A Rollover must be completed before requesting a withdrawal or the account holder will forfeit all bonuses.

Rollover is calculated based on the “X” given at the time of the particular transaction that has received a bonus. The “X” is multiplied by the 4 following items:

• The amount of the deposit
• The amount of any fee credits
• The amount of any cash bonuses
• 50% of the amount of any free play bonuses

Sample:

Customer Deposits through W.U. $1,500.00
Fees Attached $ 125.00
Bonus 10% = $150.00
Free Play 15% = $225.00 x 50% = $112.50
Net of all the above = $1,887.50
Rollover required (3X) = $5,662.50

Since I've made a deposit of 500 and recieved 15 % bonus and 10% freeplay I have more than met your requirements by wagering 2550 (2400 required.)

After I opened an account at Betroyal friends warned me of the bad reputation of Betroyal.
After some research on the Internet I indeed found horrid stories about Betroyal concerning withdrawals, but also promises that things would improve.
I trusted on that.

Unfortunately Betroyal still seems to try and trick people into losing their money instead of honouring their motto 'Paying winners since 1997'

If you refuse to pay me the money that rightfully belongs to me I will not hesitate to post on all sportsbetting forums you advertise on and report this case to SBR, EOS and other sites that discuss bookmakers and
whether they are trustworthy.

I hope you understand I'm very disappointed, since I thought Betroyal was on the way up to being part of the top 10 of bookmakers again.

Kind regards,
APK

Sorry for this long post, and I appreciate - and want to warn- everybody reading this.

What can I do?
Can anybody help?

It would be much appreciated.

[APK]

I've just spoken with the live chat and 'Hanna' said her supervisor will look into it 1st thing tomorrow.

And then we got disconnected.....

I'll keep you updated.

[Chuck Sims]

You're dealing with crooks. You send money to swindler extraordinaire Navtej Kohli, what do you expect?

[pags11]

please people, do yourself a favor and open up a pinny account if you don't already have one...

[APK]

You're dealing with crooks. You send money to swindler extraordinaire Navtej Kohli, what do you expect?

I only found out about that after I had opened an account at Betroyal, though it seemed they wanted to improve their service.

please people, do yourself a favor and open up a pinny account if you don't already have one...

If you don't mind me asking: What is a pinny account?

[HAPPY BOY]

pinnacle, an A+ rated book do yourself a favor and try not to deal with books rated below a B.otherwise you can be in for a heartache as I was a few years back when I got dueped for over 2K.

[APK]

pinnacle, an A+ rated book do yourself a favor and try not to deal with books rated below a B.otherwise you can be in for a heartache as I was a few years back when I got dueped for over 2K.

Thanks, I know that now....

But I understood that Bill Dozer and others members from SBR have been able to help in the past, so -apart from warning other punters- I hope someone might be able to use his influence.

In this case they owe me $1130 (after making a $500 deposit) so it's hardly going to bankrupt Betroyal and I don't think it's worth the bad publicity now they're trying to up their profile.

[Chuck Sims]

APK, Pinnacle Sportsbook is one of the best. Only a one time bonus for initial deposit. They offer reduce juice. Most importantly, they pay! And fast.

Don't believe the new and improved BS. BetOnSports used that line to try to improve reputation of stiffing people. They went under and stiffed everyone.