I opened an account with them, went through the identity verification and then was unable to deposit. They needed a phone bill. I sent them a cell phone bill and this wasn't good enough since the # wasn't listed in their system. I moved on after wasting an half hour digging up the bill and faxing.
A month later I couldn't make it to ** to deposit and the other deposit option was ATM ONLINE. I erased my account details so I went to open a new account and used my new GMAIL address. I went through the same ID quiz and again the online chat help told me they couldn't verify my identity and that they needed a phone bill. I was home for the holidays so I faxed them my home landline phone bill. This worked for them but now I had 2 accounts which is against their policy. Therefore they said they couldn't offer me an account. I asked them to speak to a supervisor to explain the situation. All the supervisor could say to me was "it's against our policy" repeatedly. I explained that I opened a new account with my new email address because I deleted my account details and would like them to delete one account and I'll use the other. She said this is not possible and told me she would inform risk-management and see what they could do. I asked to speak to risk management and they said this was impossible.
I thought this was a little absurd. It's been 3 weeks and I've heard nothing from risk management. I called them today and they told me all they can do is send risk management another email.
Since then I found Neteller. I wish I went straight to Neteller. They seem infinitely more competent.
Would love to hear any other experiences with ATM Online. I hope they fail.
A month later I couldn't make it to ** to deposit and the other deposit option was ATM ONLINE. I erased my account details so I went to open a new account and used my new GMAIL address. I went through the same ID quiz and again the online chat help told me they couldn't verify my identity and that they needed a phone bill. I was home for the holidays so I faxed them my home landline phone bill. This worked for them but now I had 2 accounts which is against their policy. Therefore they said they couldn't offer me an account. I asked them to speak to a supervisor to explain the situation. All the supervisor could say to me was "it's against our policy" repeatedly. I explained that I opened a new account with my new email address because I deleted my account details and would like them to delete one account and I'll use the other. She said this is not possible and told me she would inform risk-management and see what they could do. I asked to speak to risk management and they said this was impossible.
I thought this was a little absurd. It's been 3 weeks and I've heard nothing from risk management. I called them today and they told me all they can do is send risk management another email.
Since then I found Neteller. I wish I went straight to Neteller. They seem infinitely more competent.
Would love to hear any other experiences with ATM Online. I hope they fail.