Youwager.com rips all non-usplayers

[El Helado Patata]

I freed out some cash to go for a deposit to max out the bonus (no i am not a bonusarbitrager) in youwager.com and today I did.

But I did not see any freeplay at all. I went to the live chat and ask them why I didnt see anything and here is the conversation:

Me- Hi. I was promised a bonus. Dont see any
Andy: Hi! How may I help you?
Andy: I'm sorry my friend we do not give bonuses for customers outside the US
Andy: you are more than welcome to play with us
Me- what?
Me- it does not say
Me- why not?
Andy: Is a company policy, i'm sorry
Me- where does it say?
Andy: let me check
Me- you cannot say that you have 35% bonus and gamblers insurance on your frontpage without any terms and conditions out and stiff everyone that is not from the us
Andy: I will be right with you.
Andy: Thank you for waiting. I'll be with you in just a moment.
Andy: http://www.youwager.com/help_general...gulations.html
Andy: * Deposit Bonuses are only for Customers from North America.
Me- that link is not connected to the bonus-page?
Me- its hidden in the helppage?
Andy: in our website it says so
Me- ???
Andy: sir
Andy: go to help
Me- yes i saw that
Me- but that is not the way you can do it
Andy: is below where it says casino
Me- if you have stupid terms like that
Me- you have to put it on the same page where the bonus is

Anyways, I am not that angry about them excluding me from the bonus (even thou it is stupid), the thing I am most concerned about is them hiding their stupid T&C in the helpsection which is just unlogical.

[SBR_John]

Was this an email advertisement or you found the bonus special on their web site?

[tacomax]

That link IS connected to the bonus page:

Bonuses => Help => Bonus & Promos => Bonus Regulations

If you want to find out the terms of any bonuses given (which everyone should do at every book) then it's located there. And at the bottom of the "Bonus Regulations" screen, it says "* Deposit Bonuses are only for Customers from North America."

[SBR_John]

I know but I still want to find out how he heard about it. This is what got VIP in hot water recently.

[Justin7]

Anytime you want a bonus, confirm the terms before depositing (preferably by email). This would save so many headaches...

[tacomax]

I know but I still want to find out how he heard about it. This is what got VIP in hot water recently.

I get regular mails from them offering bonuses despite not being American - they must have got my details from some database.

Anytime you want a bonus, confirm the terms before depositing (preferably by email). This would save so many headaches...

Indeed.

[El Helado Patata]

That link IS connected to the bonus page:

Bonuses => Help => Bonus & Promos => Bonus Regulations

If you want to find out the terms of any bonuses given (which everyone should do at every book) then it's located there. And at the bottom of the "Bonus Regulations" screen, it says "* Deposit Bonuses are only for Customers from North America."

Nope it is not.

This is the bonuspage:

http://www.youwager.com/bonuses.html

I am very aware of reading t&cs of every bookie/pokersite/casinosite. 98% of them have, in the same page as the bonus is listed, either the t&cs on the same page or a link that says "terms and conditions apply" or something like that.

Was this an email advertisement or you found the bonus special on their web site?

I found it on their website. Like every other bookie does, they should change so the bonus only appears on North american IP-adresses.

EDIT:

I do not say that the t&c does not exist. I am just saying that its no way near the bonuspage and it is hidden in the help-section which is just very suspicious and wrong.

[tacomax]

Nope it is not.

This is the bonuspage:
http://www.youwager.com/bonuses.html

Read my post again. You can navigate to the bonus T&Cs from the directions I gave.

I am very aware of reading t&cs of every bookie/pokersite/casinosite. 98% of them have, in the same page as the bonus is listed, either the t&cs on the same page or a link that says "terms and conditions apply" or something like that.

So obviously you don't read them then since 98% of them are the same? What if you signed up, didn't read the T&Cs and found out there was a x1000 rollover on the bonus? Would the book be at fault for "ripping you off" or would you be at fault for not checking what you were signing up to?

As Justin said, check the T&Cs of all bonuses before depositing.

[SBR_John]

I found it on their website. Like every other bookie does, they should change so the bonus only appears on North american IP-adresses.

I tend to agree with you player. Something has to be done. The VIP case was very dissapointing. It involved emails to non-americans for a special only available to americans.

You know this whole bonus to only americans bothers me quite a lot.

[El Helado Patata]

Read my post again. You can navigate to the bonus T&Cs from the directions I gave.

I am very aware of reading t&cs of every bookie/pokersite/casinosite. 98% of them have, in the same page as the bonus is listed, either the t&cs on the same page or a link that says "terms and conditions apply" or something like that.

So obviously you don't read them then since 98% of them are the same? What if you signed up, didn't read the T&Cs and found out there was a x1000 rollover on the bonus? Would the book be at fault for "ripping you off" or would you be at fault for not checking what you were signing up to?

As Justin said, check the T&Cs of all bonuses before depositing.

Hehe the quote-function is really hard to mess up .

Yes you could probably navigate thru every part to the help since that is what the "home-button" is for. Its not really logical as i mentioned before to go to help for bonusterms.

First off, I read post in this forum about Youwager and no one has mentioned this. If there was a really stupid t&c someone would mention this here.

I really dont care about the terms really since I dont bonuswhore sportbooks but of course, 1000x would suck.

[Yoshi]

They did send me several bonus offers via email indeed...and iam NOT from the U.S.

YouWager is a shit book, you immediately know that when you get one of those "Britney nude" headliner emails. Idiots.

[louis]

youwager is in fact insulting its customers

This is very insulting to take a group of customers and say you guys are not that important to us, so no bonus.

It would actually be illegal to do this in the U.S. Could you imagine your grocery store only accepting coupons from North Americans?

This tells us the sportsbook is not very well managed, and sometimes poorly managed books go out of business and have trouble paying people.

This book also advertises something like a 85% bonus in their brochures they mail to my house, and it then turns out to be only a 20% freeplay. They arrive at 85% by adding their referal bonus and other promotions that most other books offer from time to time.

They definitely have a policy of misleading players and ripping them off.

I am not impressed by this outfit, and never have been.

[SBR_John]

This is very insulting to take a group of customers and say you guys are not that important to us, so no bonus.

It would actually be illegal to do this in the U.S. Could you imagine your grocery store only accepting coupons from North Americans?

This tells us the sportsbook is not very well managed, and sometimes poorly managed books go out of business and have trouble paying people.

This book also advertises something like a 85% bonus in their brochures they mail to my house, and it then turns out to be only a 20% freeplay. They arrive at 85% by adding their referal bonus and other promotions that most other books offer from time to time.

They definitely have a policy of misleading players and ripping them off.

I am not impressed by this outfit, and never have been.

Amen.

Seriuosly, this policy is just bad in this day of the internet. I thought books wanted players from coutries where laws were not so restrictive and now they have special bonuses for just americans??? WTF?? I smell a rat in this, a dead one.

[Ortho]

I found it on their website. Like every other bookie does, they should change so the bonus only appears on North american IP-adresses.

EDIT:

I do not say that the t&c does not exist. I am just saying that its no way near the bonuspage and it is hidden in the help-section which is just very suspicious and wrong.

FWIW, I am not from the US and when I looked at this book months ago had no problems whatsoever finding where it said that bonuses were only for North Americans and so didn't play here.

Also, I think that asking them to pop up different T&Cs or something depending on where the IPs are from is a bit unrealistic. If they could do that, they wouldn't be a "B" book.

But if this leads to Non-Americans getting bonuses and playing here, I'm all for it! However, I didn't personally find any of it deceptive.

[louis]

You may be missing the point

The point is not only that non-North Americans should be getting a bonus.

The real point I was making is that this is a red flag that this sportsbook is not very well managed.

And it seems to be the books that are not well managed, for example BOS, that one day are big and successful only to collapse and lose all their riches.

My guess is books like Olympic, Bodog, CRIS, and Pinnacle will still be here in a few years because every aspect of their operations, especially their customer relationship management, is done superbly, (although I am concerned about what customers think of CRIS's ridiculous $30 neteller fees compared to $15 everywhere else).

Fidelity, along with such outfits like sportsbook.com, no matter how big they are today, are waving red flags at us, showing us serious flaws - such as not being honest with customers - and it is amongst these books I would guess we will find tomorow's casulties, bankruptcies, etc. etc.

If a book is not honest with a customer, or rips a customer off, even if it is not you, it will be you tomorow and it is best to get out. Offering customers a big bonus and then having it hidden somewhere in small print that only a fraction of customers qualify - tricking customers like this in order to save some money is a stupid way of doing business.

[El Helado Patata]

FWIW, I am not from the US and when I looked at this book months ago had no problems whatsoever finding where it said that bonuses were only for North Americans and so didn't play here.

Also, I think that asking them to pop up different T&Cs or something depending on where the IPs are from is a bit unrealistic. If they could do that, they wouldn't be a "B" book.

But if this leads to Non-Americans getting bonuses and playing here, I'm all for it! However, I didn't personally find any of it deceptive.

I dont know how many bonuses you have taken over the years. This is as hidden as it could be.

I think it would be very realistic to get them change the website so it only shows to north americans. Parbet and bet365 are bookies changes the language to where you are from and Youwager does not even have to translate something.

[Ortho]

I dont know how many bonuses you have taken over the years. This is as hidden as it could be.

Lots and lots. Perhaps that's why I had no problems finding what I needed to in the T&Cs. Maybe someone who hadn't dealt with as many places wouldn't know what to look for, I don't know.

I havent' been to this site in a long time. So I go to youwager.com. I click on bonuses. It comes up with a vague page showing bonuses. No link to terms and conditions. Uh oh. I click help, then bonuses and promos and bonus regulations. There it is.

I don't really have an opinion about whether that's too much clicking required of me as a customer, but I will say that if you aren't finding a "terms and conditions" or "bonus policy" page every time you look into a new sportsbook then you really should start, just as a matter of basic responsibility and self-protection. I decide to avoid many, many more places than I decide to play at, and without this information I don't know how I'd do it.

I think it would be very realistic to get them change the website so it only shows to north americans. Parbet and bet365 are bookies changes the language to where you are from and Youwager does not even have to translate something.

I have to disagree with you here. I agree that it could easily be done by someone who had a technical clue, but horribly designed and managed websites are the rule, rather than the exception, in online sportsbooks.

[Ortho]

The point is not only that non-North Americans should be getting a bonus.

The real point I was making is that this is a red flag that this sportsbook is not very well managed.

And it seems to be the books that are not well managed, for example BOS, that one day are big and successful only to collapse and lose all their riches.

My guess is books like Olympic, Bodog, CRIS, and Pinnacle will still be here in a few years because every aspect of their operations, especially their customer relationship management, is done superbly, (although I am concerned about what customers think of CRIS's ridiculous $30 neteller fees compared to $15 everywhere else).

Fidelity, along with such outfits like sportsbook.com, no matter how big they are today, are waving red flags at us, showing us serious flaws - such as not being honest with customers - and it is amongst these books I would guess we will find tomorow's casulties, bankruptcies, etc. etc.

If a book is not honest with a customer, or rips a customer off, even if it is not you, it will be you tomorow and it is best to get out. Offering customers a big bonus and then having it hidden somewhere in small print that only a fraction of customers qualify - tricking customers like this in order to save some money is a stupid way of doing business.

I agree with all of this.

[HAPPY BOY]

well gang, heres the deal. I took out my original deposit back (got paid in 1 day via neteller) my account is now in hybernation. When i get ready to reload for next ncaa & nfl season around August, I will be first checking with SBR on uwager's rating. I do love there huge bonus offers which is one reason I use them. however, based on the anti gambling enviroment in the U.S. I will proably use Pinny and Cris for my larger deposits and if Uwager is still at least a "B" rated book send a lesser amount to them when I reload.