Really strange experience with Mansion!

[kiwi]

I just experienced a very strange thing with Mansion:I layed Chelsea against Aston Villa for the odds of 1.58, bet amount 150 Euro. It was an offer. Then the Mansion website showed 1.57 as odds for Chelsea - that means my offer must have been accepted. But at the same time on the top of the page it still showed my offer as not accepted. How is that possible? This time there isn't any doubt because I could do a screen shot of the Mansion window which shows both at the same time: the odds of 1.57 for Chelsea and my not accepted offer! Later a part of my offer got accepted but I had to do the rest of it with Betfair getting worse odds. Really strange of the Mansion software, isn't it?!

P.S.: I just realize that the screnshot image is too big to attach it to this message but I can send it to everyone who like to see it as a proof.

[kiwi]

I tried to make the screen shot smaller to attach it to the forum. But then the numbers are not very clear to recognize. At least one can see that the odds for Chelsea were really 1.57. The 1.58 of my offer are not easy to recognize in the smaller image.

[RickySteve]

There is often a lag between your account info and the exchange screen. If you wait and then refresh it should be correct.

[kiwi]

Sorry, but it seems you didn't understand what happened. My offer since a rather long time was 1.58. If then anytime the Mansion site shows as best odds 1.57 that means that my offer must have been accepted, because if not, the best offer (my offer) still must be 1.58. But even if the site showed 1.57 my offer was still not completely accepted until the match started!

[Santo]

It's my understanding that Decimal isn't the underlying format at Mansion. Thus your 1.58 offer may have been part of the 1.57 offer. I've noticed before whilst using the decimal interface my offer sometimes gets joined together with another offer 1 decimal point either way.

[kiwi]

That's an interesting explanation.

I also sent e-mail to the Mansion support and will be curious to see their answer.

[acw]

I admire those that anyhow are willing to use the most user unfriendly site in the world probably!

[RickySteve]

It's my understanding that Decimal isn't the underlying format at Mansion. Thus your 1.58 offer may have been part of the 1.57 offer. I've noticed before whilst using the decimal interface my offer sometimes gets joined together with another offer 1 decimal point either way.

It's definitely not American, either. I have to manually calculate the actual odds in my records because the Mansion software rounds down the American line.

[kiwi]

So far my conversation with the support went like this:

Mansion:
************************
Hello XXX
Thank you for your email.
We think you may be slightly confused. Looking at your screenshot you need to look on the right hand side under 'Bet Against'. Here it quotes 1.61.
If you should require any further help or assistance, please do not hesitate to contact us.
Kind regards
************************

kiwi:
************************
Hi,
yes, but if I bet against Chelsea, that will appear as odds in favour of Chelsea, so that other bettors can bet on it. If I bet against Chelsea for the odds of 1.58 that means other bettors can place a bet in favour of Chelsea for these odds and therefore my offer appears for other bettors on the left site...
Greetings
************************

Mansion:
************************
Hello,
Thank you for your email.
If a you Bet against a selection i.e Chelsea, there is a queue of players wishing to be accomodated at 1.61 or bigger. By "Betting Against" at 1.61 then you matche the bet immediately. However you posted an offer at 1.58. Since those wishing for 1.61 want better odds than you want to offer, the 1.58 would then be posted as a price available to bet and would show as available in the "Bet" column (in front of 1.57). The screenshots provided omit an aspect of information that may aid explanation as to what occurred. At the very top of the Exchange page is an option where you can alter settings thereby showing what is available for the mimimum amount through to a higher bet amount. This is not visible from the screenshots. This drop down may have accidentally been altered, or you may have knowingly done so. The offer from you was partially matched. It may be that the offer was partially taken at the time the screenshot was taken before the "Show My Bets" area had been updated (refreshed?), and if your "Min amount" settings were altered to 100(?) it would no longer display the remaining 6 odd EURO@ 1.58 odds available to back in the Bet column for. Go to the MEX, select Spanish soccer games and alter Min Amount to 100 and see the difference in "available prices" to understand.
If you have any further queries or require any assistance in the future, please do not hesitate to contact us again.
Kindest regards
************************

I answered them that I never change the "Min amount" and gave them the explanation of Santos (it's an interesting idea but I am not sure if it is the reason for what happened). Until now they didn't reply. I wonder if they really have an idea where the problem is... and if they consider at all that it could be a problem of their software.
Anyway, in this case no big damage happened as at least later I could lay Chelsea live at Betfair to a slightly worse price.

[pags11]

mansion's been drinking on the job...

[kiwi]

In case it is of any interest I give you the recent response of Mansion:

*******************
Hello XXX
Thank you for your recent email.
We can confirm that should a member put an offer up at a price it will not under any circumstances be shown under a different price. We have passed the details of your bet on to our IT department as you believe you did not alter the minimum bet amount display.
We hope this clarifies your query to a satisfactory level, however please feel free to contact us again if you need any further assistance.
Kindest regards
*******************

(I wonder why they think I could have changed the displayed min amount if the whole stake of that bet was just 150 Euro...? )

[SBR_John]

That is strange. I hate those canned replys. Very frustrating.

[acw]

We have passed the details of your bet on to our IT department as you believe you did not alter the minimum bet amount display.

Am I the only one that already from the looks of it, says that their software is really well to say it at least user unfriendly?

[tacomax]

It's actually pretty simple to use. A big plus is that you do everything one one screen - no moving screens to confirm, re-enter password etc.

[slash]

That is strange. I hate those canned replys. Very frustrating.

How would you expect them to answer?? They think they are right, and the customer is wrong, and that's why they answer how they do. The answer is kind of technical, but I guess there is no other way for them to explain it.

[slash]

It's actually pretty simple to use. A big plus is that you do everything one one screen - no moving screens to confirm, re-enter password etc.

Agreed... I think it's the best software outthere when you get used to it.

[Dead Money]

Note to self:




Stick to Matchbook.

[kiwi]

They think they are right, and the customer is wrong...

I think if they were really convinced to be right they wouldn't have written this now:

*********************
Hello XXX
Thank you for your email to MANSION.
We have passed your comments and screen shots on to both our Exchange Department and to the I.T department. Should we find anything from our investigation we will be sure to inform you.
In the meantie we would like to thank you for bringing this to our attention.[THREAD ID:YYY]
If you have any further queries or require any assistance in the future, please do not hesitate to contact us again.
Kindest regards
*********************

Concerning their website in general I have nothing against it... as long as it works correctly...

[Ila]

It's just that their back and lay side are independent unlike in most betting exchanges. I have seen a couple of times that the back odd was higher than the lay odd.

[Ila]

There are two ways of laying the odds. You can do it by clicking "bet against" or by clicking "bet" and reversing the outcome. In one of these cases (I can't remember in which one though) the odds will appear so that other players can see them and in the other not. This is because there is no connection between the "back" and the "lay" side. It's rather strange but you can get used to it.

[kiwi]

Hi, what you described only happens in these cases where one cannot directly chose to bet against a team (for example just now in NBA). Then I don't see the odds I want to bet at. In the case I can bet against a team like in that soccer game I played it should not happen.

[magnavox]

The offers did not match, because the buyer is not on decimals. Two years ago they told me they don't work with any specific odds format, they just precisely follow the originator's format.