Island Casino Upsurd Bonus Rules

[uwfargo]

I recently filed a complaint against islandcasino.com and wondered what the public thought?

I deposited $500+$51 fees by Western Union with islandcasino.com. I received a 50% cash bonus with the following terms:

50% initial bonus. When playing in the sportsbook clients will be required to wager 7 times, when playing in the casino and/or sportsbook clients will be required to wager 30 times their initial deposit + bonus + fees BEFORE
requesting a payout.

I feel that the terms are ambiguous. I inferred that players had a choice to
either meet the rollover requirements either 7 times in the sportsbook or 30
times in a combination of sportsbook and casino. The way islandcasino interprets
the statement is that even if you meet the 7 times rollover in the sportsbook
alone but you play even one once in the casino then you must meet the 30 times
rollover even though you had more than 7 times the rollover in the sportsbook
alone.

Currently i am a couple hundred dollars away from meeting the 7 times rollover
with sports wagers alone, but i did play quite a bit of blackjack. I am told
that i must rollover my DEPOSIT($500), FEES($51), and BONUS($250) 30 times before i can get a payout. I feel this is unfair to theoretically make a person who makes 7 times the D.F.B. in sports wagers, but plays in the casino to meet a 30 times rollover requirement. How does playing in casino give a player so much of an advantage that he or she should have to wager an additional 23 times his or her D.F.B.? I could see how only playing in the casino only would warrant a 30 times rollover, but if you can meet a requirement for sportbook only wagers,
then how does playing in the casino make you have to wager 23 times more?
This interpretation by them seems upsurd.
Islandcasino.com has the house edge in casino games so by me playing in the
casino in addition to meeting the 7 times sports wagers give them more of a
theoretical advantage than if i just met the 7 times sports wagers rollover
with no casino play.

[Justin7]

This rule seems unreasonable. I'd meet your rollover, then call a manager to approve your withdrawal. If you met 7x rollover exclusively on sports, ... They should pay you.

[uwfargo]

This rule seems unreasonable. I'd meet your rollover, then call a manager to approve your withdrawal. If you met 7x rollover exclusively on sports, ... They should pay you.

Thanks for the response. I agree with you but when I spoke with Manny at islandcasino who claimed to be the manager and he said I had to meet the 30 time rollover even if I had 7 time rollover in sports wagers alone because i played in the casino.

[jayc88]

what a joke lol
played their once and was glad when i was able to withdraw my money .
They told me they need at least 7 days to process my neteller withdrawal,
still received it in 1 or 2 days , but their cs was beyond ridicolous.

[TheIntegrityKid]

I'm def not gonna play there...

BS!

[uwfargo]

I furthermore find it disturbing that it looks like another player had the same issue which was resolved in his favor.

http://forum.sbrforum.com/players-talk/31724-islandcasino.html

If islandcasino has dealt with an issue like this in the past then why don't they clarify their terms on the website.

[uwfargo]

Update

Update: Tracy from Island Casino is still telling me that I need to meet the 30x rollover. Have yet to hear about the complaint i filed.

[uwfargo]

looks like the point is moot now. They said with the 30x rollover it would be $24030. Was told I did 38k sports+casino. Requested a western union withdrawal. I am keeping my fingers crossed that they wont take forever. They said 3-5days. 3 days seems reasonable, 5 days seems way too long.