Bet365 Won't pay me, please help :(

**JoshW** · 10-24-05, 10:53 AM

Well you certainly deserve an answer to your email, I would expect better than no response from them. Bet365 is a pretty solid book, but sometimes in security audits books don't treat the customers fairly. Hopefully someone from SBR can help.

**bigboydan** · 10-24-05, 10:55 AM

contact bill dozer and, see if he can help

assistance@sportsbookreview.com

**tacomax** · 10-24-05, 11:02 AM

As an aside, I find it amusing when someone not fluent in English mis-spells "account" and trips off the auto-censor. Similarly, there's a town in England called S****horpe which has the same effect.

**natrass** · 10-24-05, 11:26 AM

Originally posted by tacomax

As an aside, I find it amusing when someone not fluent in English mis-spells "account" and trips off the auto-censor. Similarly, there's a town in England called S****horpe which has the same effect.

Would I be correct in guessing you are from Eastern Europe? (Not you taco, the OP).

**Betman** · 10-24-05, 11:39 AM

Bet365 has a fairly good reputation and I am sure the investigation is based on probable cause.

However if you think that you have been victimized, I suggest that you contact www.casinomeister.com and file a complaint.

Most online casinos experience a chill go down their spine when they get an email from casinomeister.com to let them know that they received a formal complaint.

**marc** · 10-24-05, 12:01 PM

This is a very serious problem. The player is a Bet365 customer. Bet365 uses the Prima Poker network. Prima Poker flagged his aco**** to "investigate it." As everyone can plainly see, this investigatoion is going on for close to 2 months. Bet365 refuses to take any responsibility, claiming that they have to wait for Prima poker to complete the investigation. In speaking to Bet365, Bet365 was very clear that they feel they and Prima poker have the right to take as much tiem as they want to investigate accounts. In thoery, they reserve the right to wait unitl the player dies, before they complete the investigation. I tried to explain to Bet365, that this player is thier customer, and they should asusme responsibility for his account. If after a month, they can't show any wrong doing, they should pay him, and settle up with Prima Poker later, thier response was why should be risk, not getting paid by Prima.

The response from Bet365 is something one would expect from a sportingbet site, or a low tier book. Persoanlly I was shocked and appalled by how Bet365 has been handling this thus far. This case is not about whether this particular player cheated or not, this is about whether any book has the right to claim they can conduct "investigations" into players accounts that can last indefinite periods of time. Telling a player your aco**** is frozen indefinitely is the same thing as stiffing the player. As players, we need to ban together, and say we will not tolerate these actions, especially by a book most would consider a top tier book.

It's been almost 2 months now. It's time for Bet365 to step up. If the player cheated, let them how the evidence. If he didn't cheat, then it's time to pay up. What ever issue Prima Poker has at this point should be between Prima and Bet365. If Bet365 can offer a poker room where players can be assured they will be treated fairly and humanely, then Bet365 should stop offering poker.

**JoshW** · 10-24-05, 12:14 PM

Amazing to hear details like that marc, had no idea was that bad. If Bet365 doesn't resolve this soon, I think a downgrade is in order. I don't play with them anyway, but things like this will certainly keep me away.

**bigboydan** · 10-24-05, 12:20 PM

2 months is unacceptable !!

**Razz** · 10-24-05, 12:21 PM

Sorry to hear about your troubles with 365. I have an account there, but don't play poker there. Should I definitely stay away?

By the way, SBR forum isn't so populated that you had to pick a name like sh06710369.

**jjgold** · 10-24-05, 12:23 PM

I am already suspsicious of this guy

Looks to me he was up too something

**picantel** · 10-24-05, 12:43 PM

touche. I was waiting for that. everyone is a scammer right JJ. hahaha

**natrass** · 10-24-05, 12:46 PM

marc ... I use b365 a lot and was quite suprised by your post. I have used them and spoken on the phone to them and always found them professional (but, Im aware I am just one user here).

And I 'know' quite a few posters on BA and such who are totally solid ('solid' as in honest and reliable, not 'solid' in the AK sense). But, how many times do we see a East European appear from nowhere with some tale of hard times with a normally reputable book suddenly going wacko? (Even here, weve had betonstars-ensnare-me, the motorcycle betting mother, etc). Then, when a few questions are asked they disappear?

So that is why I was suspicious ... heyt, the guy might be Norwegian for all I know ... but Bet365 have a good/excellent rep in Europe so ... I get suspicious.

But, the xcasino side of things I have no idea .... I dont know how to play poker never mind collude ... but I understand it is hard to prove and can be circumstantial. I honestly dont know.

But b365 ... they ARE totally responsible. The guy has an account with B365 not anyone else.

Sorry for the rant.

**jjgold** · 10-24-05, 12:53 PM

Yeh everyone that has a first post with a compaint usually is

AK · 10-24-05, 12:59 PM

Welcome to the forums sh06710369

Hope you get paid

**picantel** · 10-24-05, 01:01 PM

here is a thought JJ. work with me. Maybe alot of people feel like spending the entire day on a forum is worthless. Maybe they like to bet and did not even think of a forum. maybe, like me, they went searching on google for help after the scam and the forum popped up and they asked about a site not knowing the forum clown would be waiting to jump down their throat with one of his 30 personalities. I put betcris scam in google and out popped this website. fancy that.

**Max Levine** · 10-24-05, 01:08 PM

I too use bet365 a lot. I've already contacted them about this issue, hoping they will address it.

Bryan Bailey from casinomeister.com is the best terminal when you have an issue with a casino or a poker room as he has developed relationships in the industry and is highly regarded. I'm not sure Bryan has any relationship with bet365 though, in which case, I believe Bill Dozer would be your best bet.

Max

**marc** · 10-24-05, 01:20 PM

Natrass,

When the player first contacted SBR, I knew because it was Poker related, it would take some time to resolve, but seeing that he was a bet365 player, I assumed it would be easier than most poker disputes, because BEt365 has such a good reputation. But I was stunned how each person I spoke to at Bet365, insisted they have the right to "investigate" and that the investigation will last as long as it takes. I suggested that simply to be fair, let's at least agree on a date, and if by that date, there is no proof to show that the player cheated, they will agree to pay the player. That way, they are gauruanteed a reasonable amount of time to investigate, and the player can see a light at the end of the tunnel. Bet365 refused.

So again, I don't care whether the player cheated or didn't cheat. My concern is protecting players rights. No book should be able to claim the right to investigateaccounts for months or even years. If we allow this, then I promise you pretty soon we won't be hearing much about no-pays, every stiff book will simply claim that they are "investigating" the account. And the investigation can take a long long time.

**Max Levine** · 10-24-05, 01:33 PM

I agree with you, Marc. But collusion in poker occurs a lot and, despite their claims, poker rooms have a hard time identifying such collusions. Most of the time, complaints come from other players.

And that's the reason why I only play pennies in online poker. Anyone can just go on instant message with a few friends, sharing their cards and get the best of other players at the table. The poker room doesn't lose anything: the players do.

I'm still wondering if bet365 can do something about this specific case or if it's in the hands of Prima Poker.

Max

**marc** · 10-24-05, 02:08 PM

Max,

Here are the issues I have.

1) If Prima doesn't have the staff, to review these cases in a timely manner, than either they should hire more staff, or they simply need to cut down on the number of accounts they review. If they have concerns about an aco****, but don't feel they can review it in a timely manner, they could lock the player out of the poker room, without freezing his funds. Freezing a players funds is serious. What happens after 2 or 3 months if they conclude the player didn't chjeat. How do you compensate that person. An email saying sorry for the inconvience doesn't cut it.

2) This player is a customer of Bet365. He's not a cusomter of Prima Poker. If Prima poker is treating him fairly, Bet365 needs to step up and do something to help.For them to stand idly by while Prima drags his feet is wrong. Bet365 could be the hero, and acknowledge that enough is enough and pay the player, or they can say, we don't care about the player, we don't care about our reputation, we're not going to get involved, eventhough it's their customer.

What thing I ahve learned from this site, is don't play poker with anyone that uses Bosss Media, and don't play poker with any book that uses Prima Poker.

**slash** · 10-24-05, 02:19 PM

Bet365 should be given a max of 2-3 days to solve issues like this. 2 months is a joke and a downgrade is certainly warranted, even though the sportsbook part of bet365 is top notch for recreational players.

**jentude** · 10-24-05, 02:25 PM

more poker room bs, it should not take that long EVER to figure out whatever the problem is, and if you can't tell if the person has cheated, but uou think he might have, pay him, and ban him from your site. Its really that simple. Nice job trying to help the poker guys marc! I don't believe there is as much collusion going on as people think, because it is easy to detect, with hand historys

**Michael** · 10-24-05, 02:31 PM

Dont win at poker, or your account will be frozen like that one.

**natrass** · 10-24-05, 02:34 PM

Yep, bet365 are responsible.

It is not acceptable to behave so poorly.

It would help if the reason for the dispute was clarified (eg "we think X may have happened and need to check Y and Z. The reason we think X happened is this... " Why is that to hard to do? They say they have sreasons to be suspicious, then how hard can it be to articultate them?

But, that said, the sentence "but for I am my families it is an astronimical amount of money" just sent the OP into a familiar category. Just from the post it appears he was gambling 'astronimical' amounts of money, something most folk in that position would do from a position of confidence in their 'chances'.

I totally agree I could be wrong in this, completely possible.

Bottom line for me is I remain suspicious that we know the whole story ... and bet365 are supposed to be the professionals here.

Marc, did bet365 give you any clue as to the base of their concerns?

**marc** · 10-24-05, 02:56 PM

Natrass,

For privacy reasons Bet365 wouldn't tell me anything. But other than telling the player his account is under investigation, I don't think they have told him much. And to be honest, since Prima is the one "conducting" the investigation, I'm not sure how much Bet365 knows or doesn't know.

All I really want is for Bet365 to either confirm my understanding that they reserve the right to conduct lengthy investigations. OR even better, I would prefer that they come here, and tell us what polcies and protections do they garauntee their players that thier funds are safe, they will always be treated fairly, and any investigation if needed will be done in a timely fashion.

Many of these poker rooms have developed profiles of players to flag. Very likely this player got flagged because he fir the profile of a colluder. Why should it take 2 months to review his activity. What happenes in the cases of players who are flagged, but ultimately deemed to be innocent. They have had their accounts frozen formonths, do they any compensation. No. They are just told sorry. Felons get better treatment that these players are getting.

**jentude** · 10-24-05, 03:52 PM

Originally posted by marc

Natrass,

For privacy reasons Bet365 wouldn't tell me anything. But other than telling the player his account is under investigation, I don't think they have told him much. And to be honest, since Prima is the one "conducting" the investigation, I'm not sure how much Bet365 knows or doesn't know.

All I really want is for Bet365 to either confirm my understanding that they reserve the right to conduct lengthy investigations. OR even better, I would prefer that they come here, and tell us what polcies and protections do they garauntee their players that thier funds are safe, they will always be treated fairly, and any investigation if needed will be done in a timely fashion.

Many of these poker rooms have developed profiles of players to flag. Very likely this player got flagged because he fir the profile of a colluder. Why should it take 2 months to review his activity. What happenes in the cases of players who are flagged, but ultimately deemed to be innocent. They have had their accounts frozen formonths, do they any compensation. No. They are just told sorry. Felons get better treatment that these players are getting.

As pistol pete said yesterday, you wait that long your not getting an intrest on the money they held wrongly, and sometimes that is a very large amount! All anyone is asking for is that they quicken the investigation, and as you said Marc, at least tell the person what they are being accused of!

**pags11** · 10-24-05, 04:02 PM

I'm staying far away from these guys...books have to be accountable...