Problem with Cybersports

[Peniosz]

Hello,

I signed to Cybersportsbook yesterday, placed 5 bets, won 2 and lost 3, but overall was good profit as odds were high.

When I logged to my account after that the winnings were initially credited to my account, but suddenly dissapeared. Also my bets dissapeared from the history of the account. Currently my balance shows 0.00 and no bets in history.

I tried to contact them several times by livechat, but everytime time I ask my question, some strange network problem occurs -> I have no problem with other site, but their live chat says: Currently experiencing network delays, one moment please.... Your session has ended. You may now close this window.

All in all I was not able to get in touch with them this evening.

What should I do? Do you think this is just some system mistake and my bets and winnings will be restored in the morning?

[Illusion]

Contact Bill Dozer assistance@sportsbookreview.com

He should be able to help you.

[Peniosz]

Thanks mate!

[OldeTymePlaya]

Phone them.

[Bill Dozer]

Hello Peniosz,

I sent a reply to your email and will need some more information.

Please supply your account ID and/or name. If you could also send a description of the bets, the amounts, and any other relevant information it would be helpful.

Have you called the office or received any type of explanation via email? If so, what was the initial reason given?

Bill
830-515-4122

[pags11]

please be sure to keep us updated on this...

[Peniosz]

Hello again,

May be my post was a bit premature and due to lack of experience with Cybersports web site.

Bets are indeed in my history, but still all of them are pending and that's why my balance shows 0.00.

Which is also strange though as at some point last night I am sure the winnings were credited to my account.

[AK]

Cybersportsbook has nothing to offer.

[mazdaq100]

peniosz - it sounds like i have had exactly the same problem as you. i have fired an email off to them and i have also sent Mr Dozer an email - any help that you could provide would be appreciated.

[Illusion]

Welcome to SBR mazdaq100.

[mazdaq100]

thank you Illusion!

Peniosz - cybersports have now said they will honour my wager. put forward a reasoned argument and hopefully they will honour your wagers too.

[onlooker]

Hello Peniosz,

I sent a reply to your email and will need some more information.

Please supply your account ID and/or name. If you could also send a description of the bets, the amounts, and any other relevant information it would be helpful.

Have you called the office or received any type of explanation via email? If so, what was the initial reason given?

Bill
830-515-4122

Hey Bill, please dont post personal info in the future. Thanks.

[Peniosz]

Hello again,

And thanks to everyone for the contribution.

Glad for you mazdaq100! Unfortunatelly it did not run that smooth for me. May be because I come from small and distant country, Bulgaria, and Cybersports think they can get away with that.

All that I got for them is that they are closing my account and sending my deposit back. Not a bad idea how to deal with any winning customer that seems not possible to cause trouble.

Anyway, I am going to send the details to Mr.Dozer via e-mail. Hope either we can get Cybersports revise their decision or otherwise they don't deserve the B mark they currently have with SBR.

[pags11]

I'm sure Bill will do his best to help you out...

[natrass]

Hello again,

And thanks to everyone for the contribution.

Glad for you mazdaq100! Unfortunatelly it did not run that smooth for me. May be because I come from small and distant country, Bulgaria, and Cybersports think they can get away with that.

All that I got for them is that they are closing my account and sending my deposit back. Not a bad idea how to deal with any winning customer that seems not possible to cause trouble.

Anyway, I am going to send the details to Mr.Dozer via e-mail. Hope either we can get Cybersports revise their decision or otherwise they don't deserve the B mark they currently have with SBR.

Did they give a reason ... what is their dispute with you? Is it a nationality problem?

[bigboydan]

Hey Bill, please dont post personal info in the future. Thanks.

thats the SBR help line onlooker so, it's cool.

[slash]

Please tell me you are joking bbd.

[bigboydan]

i'm joking slash

[stiwi]

Hi everyone, I am new here.

@Peniosz
I suppose you bet on UEFA Cup games with crazy odds offered by Cybersportsbook. I had the same issue, after the games they credited money to my account (everything was ok) but later they placed it in PENDING section to void it finally. Having no problem with this SBR B rated bookmaker so far I was dissappointed of how they treated this bets. Almost 20 hours after UEFA cup games were finished they have simply cancelled that wagers removing this bets from history. There was no e-mail from Cybersportsbook stating that this bets were void (after my hard dispute with manager, they finally decided to sent such e-mail). I contacted the manager who told me that:

"we are grading the soccer games you had under our 4.6 rule on our website. The lines on the games you betted were manually posted wrong. We however will offer you the games at the correct odds but we have taken steps to void all bets. We are only offering you the correct odds are you are a long standing customer. 4.6 Management reserves the right to limit, refuse, or adjust any wager, payout or transaction in the interest of correcting a human or technical error. "

The problem is that at first they treated this bets normally crediting accounts after finished games, then they thought that they will wait and take the decision later of what to do with this bets and finally cancelled wagers. Moreover they voided just winnings bets, there were mistakes in the lines but if anyone in Cybersportsbook wanted to void them, they should do it BEFORE games were started and not 20hours after Final Results are known.

I can even accept that rules provided by manager, the thing which is not acceptable for me as a bettor is fact that they did nothing after that games, nothing except voiding them. Serious bookmaker should contact their customers and try to make a deal if they can't pay odds offered by themselves but what did Cybersportsbook? Here it is:

Dinamo Bucharest +125 (avg odd around -125 on the market) LOST (0-0)
Stuttgart +650 (avg +170, won) VOID
Alkmaar +400 (avg +130, won) VOID
Hamburger SV +165 (avg +110, won) VOID

There are some other examples but let see on that four. The question which I can't find the reply to is why they voided this winning bets, leaving Dinamo Bucharest as a LOST. Someone is unfair here, either we void all "mistakes" or we are going to be the clowns voiding just this bets which we like to void. Because as you can notice the odds differences (to avg on the market) on Dinamo Bucharest could be acceptable for them to treat that there was no mistake in odds. But looking this way they shouldn't void Hamburger SV game, right?

I have sent the documents to SBR, I hope they are able to find out since when the rules allow Cybersportsbook to treat customers this way.

Kind Regards,
Sebastian.

[pags11]

another internet horror story...

[JoshW]

If you bet a +170 dog at +650 you are taking a shot at the book, and if I owned the book I would toss you too. But that said, they should have voided all the bets and sent your money back. Grading the one as a loss is pretty close to what you tried to do to them, take a shot. And if there was two of you betting these, I could see how they would be quite upset.

[stiwi]

If you bet a +170 dog at +650 you are taking a shot at the book, and if I owned the book I would toss you too. But that said, they should have voided all the bets and sent your money back. Grading the one as a loss is pretty close to what you tried to do to them, take a shot. And if there was two of you betting these, I could see how they would be quite upset.

Did you read what I wrote carefully? If I would be a bookmaker (especially B rated and A+ WWTS = the same) I wouldn't treat my customers this way and certainly I wouldn't behave like clown voiding only this bets which I like to void (this losing one of course). Certainly no other A and B rated bookmaker would behave this way like Cybersportsbook/WWTS did.

Cheers,
Sebastian.

[jjgold]

Player took a shot

Another poster looking for a freebie

amazing

[BadAzz]

I don't get this, might be a cultural difference or something. You guys seem to accept anything from the bookmakers.

Lets assume the player only bets in Cyber (not the case here, but the bookmaker cannot know it). He goes and bets these games. I do not think it is his responsibility to know what is the market average and when he is taking a shot at the bookie.

Lakerfan said he would toss him which I think is totally out of line. Bookies make mistakes and that is why they can void bets, but that should be enough. I cannot accept confiscating funds or closing the players account if he goes for the high odds. And furthermore I cannot accept them not voiding the the fourth game as well.

No Cyber for cranky old BadAzz

/BadAzz

[JoshW]

I don't get this, might be a cultural difference or something. You guys seem to accept anything from the bookmakers.

Lets assume the player only bets in Cyber (not the case here, but the bookmaker cannot know it). He goes and bets these games. I do not think it is his responsibility to know what is the market average and when he is taking a shot at the bookie.

Just like I don't take extremely mispriced items in a store to the counter and try to buy them at the wrong price, I don't think it is right to try to take advantage of lines that are extreme mistakes.

You seem to know that this guy was scalping and that is even more crazy. He really thought WWTS would pay on those prices? WWTS, like most big books, has rules on mistaken lines. If it was just a small error most books let those go, but these prices were way off.

I understand your argument about players not needing to know the market to bet, but a guy who bets four mistake lines is not that person. If he plays four games and one mistake you let it go. But playing all four and then maybe having a buddy do the same, or at least someone from the same area, not only is it wrong, it is just stupid, because no way will they pay.

Lakerfan said he would toss him which I think is totally out of line. Bookies make mistakes and that is why they can void bets, but that should be enough. I cannot accept confiscating funds or closing the players account if he goes for the high odds. And furthermore I cannot accept them not voiding the the fourth game as well.

I don't know what kind of line of work you are in, but at what point would you kick out a customer who was trying to take advantage of you at every turn? You left the register open, he goes for the cash. You leave some merchandise on the sidewalk as you carry it in, must be giving away for free so he takes it. I don't see it as any different. Life is short enough without having to deal with someone who is trying to screw you over at every turn.

And as I said from beginning, I think you have to void ALL the wagers (not pick and choose) and refund the funds as you kick the guy out.

[stiwi]

You seem to know that this guy was scalping and that is even more crazy. He really thought WWTS would pay on those prices? WWTS, like most big books, has rules on mistaken lines. If it was just a small error most books let those go, but these prices were way off.

If they paid so far for their mistakes, why they wouldn't pay now? You seem to know nothing about the soccer lines offered by this book, maybe they are more concentrated on US Sports and have proper odds but for soccer they have very often their own "very original" prices. Maybe their oddsmakers are so clever but it is up to them, I just bet there.

As I suppose on this forum are bookmakers behind some nicks vs bettors. Sorry, but deciding about your money (bets - whether to void them or not) 20hours after final results are known is something what A+ bookmaker just can't do. And I doubt that any bettor would give A rated bookmaker right here.

Even such peace of crap like SportsInteraction were able to void games BEFORE they were started.

What about odds movements in Cybersportsbook?

Stuttgart from +650 to +600, other games also dropped. Maybe it was automatic procedure made by system but who cares? Few hours before UEFA Cup games started Cybersportsbook removed all UEFA Cup section - was it system? I really doubt it. Someone took off UEFA cup from their site but didn't void any games and as far as I am concerned they are working 24/7 but even if not, 20th October (Thursday) 15 CET (when I was taking this bets) surely were working hours in Cybersportsbook.

Kind Regards,
Sebastian.

[BadAzz]

I do no know if he was scalping or not, but he posted the market averages which means he propably knew them.

You mentioned that he took 4 wrong lines. That is how I bet NBA. I go through the matches my bookmaker has on offer and bet on those in which I think the odds are good. I guess if I knew anything about UEFA cup, I would have picked the same games.

In my opinion there is no way that the bookmaker can be SURE that the bettor here was intentionally trying to take advantage of their mistake. Innocent until proven quilty.

Furthermore I did not find any information about this bettor trying to screw the bookmaker "in every turn", like you mentioned. To me, this is an isolated issue, because I do not know any better.

I guess my point would be that in this thread there is not enough accurate information to judge the bettor, and booting this guy on the basis of this information is not justified.

I work as a software designer.

[Peniosz]

Hi again,

Nice discussion here while I was away

Main problem in my opinion stays:

1. Cybersports posted lines different from the market, but I can not consider this a technical mistake or human mistake. The lines were correctly calculated as per the estimations of their linesman, which should be a professional and gets paid how much per month?

2. Cybersports had 5-6 hours to change the lines and/or cancel the bets before the match start -> they did not do it.

3. Cybersports voided the bets more than 24 hours after events and voided the winners only.

I am not surprised of such behavior, but it certainly does not fit to a B-rated bookmaker. Either they pay for the wrong estimatons of their linesman, as top-rated books do, or they deserve a serious downgrade and that's it.

Or you think they should be let away with no consiquences???

[natrass]

This fact is completely wrong and if I was jj I would immediately downgrade them for this alone :

1. The bookie posts the wrong lines

2. The bookie lets games finish

3. The bookie keeps the losing bets and voids the winning ones.

This should NEVER be the practice of any book with a rating above D-.

Utterly appaling.

Either refund losers and void winners or pay winners. No book above D- can justifiably do anything different.

Just as an aside, I bought a pulp fiction dvd last week for 59p ... dont know if it was mispriced, I dont manage the shop.

[stiwi]

Forgotten case by SBR? Maybe they are in good relations with WWTS (Cybersportsbook)...

Kind Regards,
Sebastian.

[tacomax]

Forgotten case by SBR? Maybe they are in good relations with WWTS (Cybersportsbook)...

Kind Regards,
Sebastian.

You try to screw WWTS and come to SBR for help. Now you're trying to cast aspersions at SBR themselves. Apologies, but you don't seem to the the sharpest tool in the box.

[stiwi]

You try to screw WWTS and come to SBR for help. Now you're trying to cast aspersions at SBR themselves. Apologies, but you don't seem to the the sharpest tool in the box.

It is a joke? If yes then sorry but I don't understand your sense of humor. Maybe next time you will write something more clever but before please read whole post.

Sebastian.

[JoshW]

Hi again,

Nice discussion here while I was away

Main problem in my opinion stays:

1. Cybersports posted lines different from the market, but I can not consider this a technical mistake or human mistake. The lines were correctly calculated as per the estimations of their linesman, which should be a professional and gets paid how much per month?

2. Cybersports had 5-6 hours to change the lines and/or cancel the bets before the match start -> they did not do it.

3. Cybersports voided the bets more than 24 hours after events and voided the winners only.

I am not surprised of such behavior, but it certainly does not fit to a B-rated bookmaker. Either they pay for the wrong estimatons of their linesman, as top-rated books do, or they deserve a serious downgrade and that's it.

Or you think they should be let away with no consiquences???

I think you have decent points on 2 and 3, but I still consider you in just my personal opinion an abusive bettor. Lines that far off the market are mistakes and to bet them to take advantage of a mistake. To think that they weren't an error makes no sense to me. You acted poorly, WWTS has acted poorly. That said the way they voided the bets and how long they took to do it puts some responsibility on them to make this right somehow. Are you in contact with anyone at SBR about this? If you you are not you should email assistance@sportsbookreview.com

Maybe it is a cultural thing as others have mentioned, but I just don't have any sympathy for those who knowingly bet bad lines.

Note this is all just my personal opinion as a bettor, not SBR opinion.

[Bill Dozer]

Hi Guys,

To my knowledge all complaints have been resolved. When a book makes a mistake, what matters most is how it is resolved.

In this case I couldn't see a pattern in the odds mistakes. They were randomly incorrect and didn't appear to simply be outdated or stale. They told us this was because the program was sending their data to the wrong events, being off by a factor of one. This is why the prices were not even in the ballpark of what they should have been. If it was a case of the book sleeping at the wheel they would have honored all bets as is.

WWTS tells me that they honored all bets that were in the ball park of the market price. However, some prices were off +200 and +400 and these were the bets players loaded up on. In some cases the bets were paying out 400% more, an obviously wrong price tag.

I don't think anyone would have any problem with WWTS canceling a bet like this at anytime before the game, but once the events started the players funds are at risk. In theory, a book could offer bad lines to entice players to wager with the no plans to pay. WWTS knows the player did put his funds at risk and decided to pay the high end of what the average market prices actually were.

If anyone still has an unresolved case or believes they didn't receive fair compensation, please post in this thread. I believe we were able to match up the posters with the emails sent and each case should be amicably settled.

[stiwi]

Thanks for reply Bill. Yes, it is true that they "decided" to honor all bets for market price but they didn't do it automatically. So untill you don't contact them they will not credit this bets even with market prices. It is not fair, I am sure there are a lot of people who don't know about such possibility because Cybersportsbook didn't write anywhere that they are able to count this bets for market prices (it is Stuttgart +165 and Alkmaar +140). They just sent e-mail concerning voided bets and they didn't write about such possibility.

Cheers,
Sebastian.