Unfortunately, whilst we try to keep errors to a minimum, they can and do occur.
Errors can be made before or during a fixture as we trade Live and In-Play, should any error occur then a trading review would always be completed. Once the error is identified, all effected bets are then updated appropriately.
In relation to this match as this was not a friendly and was not played over 90 minutes, all bets are classed as void as an incorrect participant.
We can confirm that the match was played 2 x 40 minute halves instead of 2 x 45.
We were also able to confirm that the period length for this round of the Finland Cup is 2 x 40 minute halves.
Therefore all bets have been made void as an incorrect fixture.
If this selection is involved in a multiple bet then your bet will continue and be settled on the remaining teams and the Cash Out option may no longer be available for your bet.
E.g. a Treble containing this selection would now be settled as a double on the remaining two selections.
If your bet can no longer be cashed out, this will go onto be settled as won/lost accordingly on the selections you have chosen.
This review and update is exactly in line with the ruling:
'bet365 will not be liable for any errors in respect of bets or wagers including where: (i) bet365 has incorrectly stated the relevant odds/spreads/handicap/totals; (ii) bet365 continues to accept bets or wagers on closed or suspended markets; (iii) bet365 incorrectly calculates or pays a settlement amount; or (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product'
Please note all bets are updated and changes to one side of a market would always be updated to the other side. With this in mind bets can be updated for or against a customer.
Nevertheless, please accept our apologies for any inconvenience this has caused.
If you have any further queries, we may ask you to confirm your four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.
We look forward to hearing from you.
Kind regards,
Errors can be made before or during a fixture as we trade Live and In-Play, should any error occur then a trading review would always be completed. Once the error is identified, all effected bets are then updated appropriately.
In relation to this match as this was not a friendly and was not played over 90 minutes, all bets are classed as void as an incorrect participant.
We can confirm that the match was played 2 x 40 minute halves instead of 2 x 45.
We were also able to confirm that the period length for this round of the Finland Cup is 2 x 40 minute halves.
Therefore all bets have been made void as an incorrect fixture.
If this selection is involved in a multiple bet then your bet will continue and be settled on the remaining teams and the Cash Out option may no longer be available for your bet.
E.g. a Treble containing this selection would now be settled as a double on the remaining two selections.
If your bet can no longer be cashed out, this will go onto be settled as won/lost accordingly on the selections you have chosen.
This review and update is exactly in line with the ruling:
'bet365 will not be liable for any errors in respect of bets or wagers including where: (i) bet365 has incorrectly stated the relevant odds/spreads/handicap/totals; (ii) bet365 continues to accept bets or wagers on closed or suspended markets; (iii) bet365 incorrectly calculates or pays a settlement amount; or (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product'
Please note all bets are updated and changes to one side of a market would always be updated to the other side. With this in mind bets can be updated for or against a customer.
Nevertheless, please accept our apologies for any inconvenience this has caused.
If you have any further queries, we may ask you to confirm your four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.
We look forward to hearing from you.
Kind regards,
Now go buy a fuk'in hamburger, you hamburger! 
