BetTrojan confiscates winnings, citing betting soft lines; later agrees to pay

[bigboydan]

BetTrojan (SBR rating C) steals winnings citing betting soft lines; later agrees to pay

BetTrojan emailed the player stating he was warned last Saturday, via an account log-in message, that if he bet on lines that were changing throughout the betting market but have yet to change at Trojan, (soft lines, also subjectively referred to as playing steam) his winnings would be void. The sportsbook claims the bettor continued to bet in this fashion before it retroactively deleted all account winnings.

Hello, The basic description of the story is that I was apparently warned around December 25th or 26th that I was "playing moves and if I continued my deposit would be returned to me." On December 27th, I was attempting to place a wager but could not because my account balance was $0. I looked at my account history and saw that my original deposit amout had been withdrawn back to me and, to my complete surprise, I noticed a deduction of $4,311.88 with the description: "ZERO OUT, PLAYED MOVES AND WAS WARNED HE WOULD RECEIVE HIS DEPOSIT AMOUNT AND CLOSED ACCOUNT." At the time, I was with them for only about a week and up a little more than $4,300

The player shared his complaint on the SBR forum before being offered half of his $4,311 winnings as a compromise. SBR has stated to the player and the sportsbook that anything less than payment of full winnings is blatant theft. Sportsbooks are welcome to limit and deny wagers to all players but cannot justly punish, fine, or confiscate funds from legitimate finalized betting contracts. The player wrote to SBR today saying the sportsbook has agreed to pay in full next week. Failure to pay winnings combined with problems updating lines may be a warning sign regarding a book's overall health. SBR will update this dispute report next week or sooner if the bettor receives payment.

[InTheHole]

Hope they follow through...goes to show the power of SBR and their staff to promote the interests of players and "above the board"books.

[Santo]

Not entirely sure I'd have appreciated this bulletin if I was the player ;o)

[wtf]

well done sbr, i am impressed

we will soon be advertising our platform with you guys!

[Stumpage]

Glad it was worked out, but really, what a horribly ill-advised action on the part of Trojan in the first place. I actually had an account there at one time, but would never even remotely consider redepositing there again in the midst of this theft attempt. To be honest, I don't see why anybody would consider sending their funds there.....

[Peep]

Yes, thanks for the headsup.

I have a bit in there, I am withdrawing it as well. Agree with Stumpage, who wants to play at a book who plays by their own rules? Hell, I might hit a "steam move" by accident, and there go my funds?

They did pay me $500 Moneybookers (their moneybookers daily max) this a.m., after I requested it late last night.

Too bad about this incident, I was enjoying playing there otherwise.

[yisman]

this is mind-boggling. They took his money because they had soft lines?

[katstale]

Glad to see many waking up to this stuff and responding in the only way that counts--withdraw your funds and never play there again. If people would take this stance against these books, they will either stop being little bitches or go out of business. These small time places see BetOnLine getting away with this type of stuff and figure "why not us?"

[fiveteamer]

What we need is a players union.

I vote Patty to be our leader.

[shooterman]

It is the only book I have ever been tossed out of. Funny how books contact me all the time to redeposit because they know I am going to lose... eventually. These trojan goofballs tossed me after about 2 weeks! I got a little hot and that was it! Done. I was incredulous at the time but I am having a good laugh now. I know one thing, this Mike character would not be running my book.

[pavyracer]

If you win at a book you are a thief. If you lose you are treated like royalty.

[bigboydan]

I can't say I'm surprised that Mike made things right on this dispute.

[cobra_king]

Except they never should have been wrong in the first place!

[Bill Dozer]

I'm surprised a book that has been around and has even advertised in betting forums, would go this route. It will take time to earn players' trust again. The player did report payment in full today.

[DevilDog]

I have been a long time player with a number of books but only found this forum about 10 days ago! How the hell did I NOT know about this place! Let me say this....if ANYONE has a problem they need to bring it to this board and let people know. We do NOT have much leverage in most cases because let's get real...we cannot really go to the law!

So stand up and let people know when there has been an injustice!!!! Scream, yell, let us know...and then file and complaint with SBR. Not knowing most of these guys well I cannot vouch 100% for them but they seem to be doing a lot of good and I (and many others) really appreciate this.

[trytrytry]

BET Trojan is a major out for me..They have treated me well..they have set a lower limit on one college sport for my account as I won a bit on that sport over time but never taken funds away or ever discussed that. and many wagers Ive every made there has been the best price (or the same best price) compared to my other outs at that moment in time, that is why I have a dozen or so active outs for shopping...Anyway, they have -105 lines and -105 half time lines. they ahve great FAST software and are up 100% of the time...Id recommend highly and would call this a B type book. They made a bad move on this one case for sure, but quickly did get it right with an open dialog with player and SBR. Again much better not to have had this issue but they did get it right quickly. Overall there is much to like about this shop and is a shop. Mike there will talk things over with ya in a polite manner.

[eyeball]

TRY
How much do they charge for cash outs?

[fiveteamer]

of course they treat trytrytry like #1 customer, guy shills for them at therex, what do you expect.

bottom line, this was a mickey mouse move to pull on a player. really disgusting. who send these jagoffs a nickel?

[eyeball]

of course they treat trytrytry like #1 customer, guy shills for them at therex, what do you expect.

bottom line, this was a mickey mouse move to pull on a player. really disgusting. who send these jagoffs a nickel?

I agree but the Betonline scam was just as bad and SBR defended them!

[bettilimbroke999]

The book claims you cant bet into a good line or theyll confiscate your winnings, what a fukin joke!

Why not just limit the player or refuse his business, you cant just take a free shot at him, guaranteed if you had lost those bets they wouldve had no problem accepting them, what a fukin scambook, its unreal these fools are rated C, if that is average behavior Id hate to see below average

[Peep]

bottom line, this was a mickey mouse move to pull on a player. really disgusting. who send these jagoffs a nickel?

For the reasons Trytrytry listed.

And agree with the poster that said better what they pulled than this timeout/cut limits crazy rollovers stuff that Betonline is pulling.

If the worst that can happen is they warn you of betting moves, YOU PERSIST, then they still pay you within a week...

I know of many worse books that that out there.

[fiveteamer]

They tried to steal is account ballance in full.

does it get worse than that?

[The General]

Glad this player got his monies.

[smarmy]

Let me see if I understand this.

BetTrojan emailed the player stating he was warned last Saturday, via an account log-in message, that if he bet on lines that were changing throughout the betting market but have yet to change at Trojan, (soft lines, also subjectively referred to as playing steam) his winnings would be void.

What the above quote means is that if book A has a team at -5.5 and book B moves that line to -6.0 and you place a bet on book A for -5.5 in the time it takes them to adjust the line according to book B's move and they accept the bet, and you win, the book sees that as foul play by the bettor?

[Peep]

They tried to steal is account ballance in full.

does it get worse than that?

Yep.

Some books don't pay you at all.

In this case, the book admitted they were wrong.

And paid.

That is much better than no pay, or even slow pay IMO.

The guy was betting steam, was warned, persisted. He was no innocent either.

[fiveteamer]

I like the part where the idiot that runs this mickey mouse joint offered him half of his account if he would just keep quiet.

YEAH, LET ME SEND SOME MONEY THERE. RIGHT. NOW.

[betplom]

I like the part where the idiot that runs this mickey mouse joint offered him half of his account if he would just keep quiet.

YEAH, LET ME SEND SOME MONEY THERE. RIGHT. NOW.

I'll NEVER use another BetTrojan condom again, fukking stiffs.

[Stumpage]

You know a book is in on rough ground when people are defending it when compared to an F type "No Pay" book...Anyway, this seems to have worked itself out for the original poster, so it appears to be another satisfied SBR customer. And personally, I can strike another book off the "Maybe, someday" list of books that I'll play at in the future.....

[HeeeHAWWWW]

Yep.

Some books don't pay you at all.

In this case, the book admitted they were wrong.

And paid.

.....after SBR got involved.


If not for the potential bad publicity, they'd just have stolen his balance and told him to go **** himself. This wasn't some innocent mistake, it was deliberate theft.

[shipitkthx]

Let me see if I understand this.



What the above quote means is that if book A has a team at -5.5 and book B moves that line to -6.0 and you place a bet on book A for -5.5 in the time it takes them to adjust the line according to book B's move and they accept the bet, and you win, the book sees that as foul play by the bettor?

Yes and for some reason SBR and tons of SBR posters seem to see nothing wrong with this.