Warning to Ladbrokes users
If handicap or total points have changed since you open the lines, you get no warning, no notification. Clicking on Chicago Bulls (+5.0), you may actually have Chicago Bulls (+4.0) in your bet slip. There is no numbers in the bet slip, just " Market: Handicap betting including OT Selection: Chicago Bulls@1.90". So check in the account statement what bet you actually made and refresh the lines just before you are going to have a bet.
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Wow, that sucks. To have to check the account statement to check or verify the line you thought you got does not seem like a customer friendly thing to do. Most books have some way to alert the player before the wager gets submitted that the line has moved.....Comment -
I tried only with Totals. It happend once to me before the match, then I became suspicious and wanted to test it, so I opened a live game, waited 10 minutes, then staked 1 dollar on Over 152,5, opend Account statement - it was Over 153,5 - Total number has changed, but I got no message.Comment -
thier software needs updating.Comment -
When filling out the betting slip online at Ladbrokes there are two "buttons" at the bottom.
One says: "Place Bet" the other "Check Bet"
If you check your bet before you place it you will be shown your bet so that you can review it and see the payout/line/odds etc.
If you are satisfied you go ahead and click "Place bet" and your wager will be accepted. I don't buy the original posters agrument, you can and should review your wager before placing it.
Ladbrokes is one of the largest bookmakers in the world, you are safe with them in every regard.
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betplom, even in "Check bet" you cannot see handicap or number of points. I use it just to see maximum for the stake.Comment -
Originally posted by Yasenpen
You are correct, I looked at it again and see that the line doesn't show up.Comment -
so they're intentionally screwing over punters thenComment -
Let's give them a chanceOriginally posted by pico
There is a bug in their software and maybr they are not aware of it.
I wrote them a letter, now waiting for the responce.Comment -
After a long conversation with their very poor quality customer service, I came to the conclusion that they know about the problem but do not want to admit it. What could I do next? Is any way to create some pressure on them?
If someone of you has an account in Ladbrokes and some free time, I asking to do some test during live basketball game, because the line is changing constantly and it's a good opportunity to see how behaves Ladbrokes' software. Post the results here.
There are 2 ways of placing a bet live on Ladbrokes site with different interfaces
1. "Bet in play" button in the "Category list" om the right
2. Browse to the market, as usual: Basketball -> Bet In Play - Live -> Handicap or Points
Use the second way, open Handicap or Points markets, wait about 3-5 minutes, click on 1.83 to place a bet Over or Under, mind the number of points and place minimum 0.10 stake. Then check in the account history what is the number of points in your bet. Do the test when you think handicap should change, for example you had team A -5.5 points, then in the next 5 minutes team A has 16-5 run, so the handicap should be changed, even if you still have -5.5 on your screen. Try it few times, because in some cases the warning about changed handicap may appear indeed.
Here you are the list of problems I found:
1. Page is not refreshed automatically, user must do it manually or use "Bet in play" way.
2. Even if I click "Refresh" in Internet Explorer or "Points" button, the figures are not up to date often. They may be quite different, than these in "Bet in play", in the same market. This is valid for tennis match too.
3. Sometimes after "Refresh" the figures could be changed to the older ones. For example, I have on my screen "Prokom 28 - 35 Barcelona", then click Refresh button in browser or "Points" to refresh the markets, then comes smth like "Prokom 26 - 31 Barcelona" . This is valid for tennis match too. What I see on the screen is not what I get in my bet slip very often.
4. The number of points, Total or Handicap, is not visible in the bet slip and user does not know if it's already changed or not. This is simply a joke.
In tennis, for examle, I have markets
22:05 A Rezai 1.12
E Gallovits 5.50
I click on 1.12, but it appears as "A Rezai 1.20" in my bet slip, because the line has been changed. But in case of basketball the line is always 1.83 - 1.83 and what is changing is the Handicap, but is is not visible!
5. And the main malfunction in the betting process - changed line after market was opened(bet slip is still empty). OK, sometimes I got the message "Handicap changed. The handicap has changed for the Under selection from the Total points (over/under) market", but sometimes NOT! Because sometimes what I have on my screen is not what goes into my bet slip. Here you are a good example of the problem:
I opened Points market.
It was halftime, Prokom 35 - 40 Barcelona 2nd Quarter End of Q1 20-12, Total Points 149,5
I left PC with the market open, bet slip is empty, and went to have some tee and come back in the middle of the last quarter.
There was still Prokom 35 - 40 Barcelona 2nd Quarter End of Q1 20-12, Total Points 149,5 on my screen. No wonder, there is no automatic refresh.
Then I click on Over, input the stake 1 Euro, click "Place bet". Of cause I knew that after 15 minutes of low scoring play Ladbrokes reviewed the number to the lower side, I just wanted to see the message, that say that 149,5 is not valid anymore. But no luck. "This bet will be submitted in 9...8...7.......1 second" -> Submitted. NO MESSAGE, NO WARNING. Just as simple. Only after I opened Account History and see the bet
Prokom - Barcelona Total points (over/under) Over +142.5 1.83
I discovered what was the real number, from 149,5 it has fallen to 142,5, this time to my advantage. But I was not informed about the change and Ladbrokes website allowed me to place the bet. This is a HUGE problem.Comment -
I also warn people not bet LIVE at ladbrokes.
They try cheat customers in many ways.
1. setting under as over. and sometimes over as over. They use this tactic and want customers make the wrong bets.
2.taking away moneyline as option(for few secunds) and still have last team to score 4th inning available In the top to the same price as moneyline was. They want people bet on team to score last quarters here and they take heavy money on it.
3. they got 10 secunds delay Live(nothing strange in that) but if this happened between thoose 10 secunds.(line-change)
if you bet for example +125 and the price changs to +145 they give you the price +125(and not cancel it as they should because of the line-change).
if the change is from +125 down to +100 they not give you the price( they tell you it was a line change and the bets not accepted) They cancel it.
Then why they accept +125 when the price going up to +145??
etc. I can tell you more things.
Ladbrokes try cheating their customers. And they STEAL a lot of money from me this way.
IMO Ladbrokes are thieves.Comment -
4. halftime/fulltime they give wrong prices (and they know it) They want people bet on the wrong prices and later give them an option take a much lower price (for example you bet 2/2 to the price 6.00 you got 3.75 in price instead)
I also called them telling them its a print-misstake but next day they offer the same price.(so they know this and want people bet on wrong line)
etc. I can tell you more things.
IMO Ladbrokes are thieves.Comment -
This has happened to me at a few books. About the worst thing that can happen to you if you are a steam player. Try to grab a good number and you get an average number.Originally posted by YasenpenComment -
Had a look into Ladbrokes' website sources.
Hereyou are an examlpe of the code.
CSKA Moscow (-12.0)
19/20
Function click_add_to_betslip('coupon','212853509 ','247493460','19/20') is called when user clicks on the odds to add it to the bet slip.
212853509 - Event id, 247493460 - Market id, e.g. handicap betting, 19/20 - odds, actually not used later.
As you can see, there is no number of points of the handicap, just id of the market "Handicap betting". "CSKA Moscow (-12.0)" is just a string to display. The number of points in the handicap, the odds are requested from the website on the moment of the click, by click_add_to_betslip, and go into bet slip. The problem is, if the number of points has changed since you opened the line, you will not know because this number is not displayed in the bet slip. The odds never change, 19/20 for this market, it's handicap what is changin in case of line movement. That's it, a bug in the software.
Ladbrokes checks for line change and may give an error message just
in case if the line changes after the bet is already in bet slip.
On 04/25/2008 ladbrokes redesigned the site and sent a message "We would like to inform you that from today, our new Beta site is live and ready for you to try."
The older version of the site, before 04/25/2008, did give a warning if the line changes between market opening and placement into bet slip. It said "The bet is not available anymore". So I felt always safe.
There is also a funny point in the story - you may find in the sources the message they added in the new version of the site: "We now have a new betslip design which will make your betting much easier."
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Did another test. Yesterday I opened European basketball Handicaps markets and left it in my browser for 24 hours. Tonight I clicked on Milano -2.0, the stake went into my bet slip, then I logged in, input 0.10 EUR, "check bet" -> fine, "place bet" -> fine, no messages. Opened account history -> "Milano - 3.0".Comment -
Yasenpen,
Sounds like poor software. I expect better from a big book.Comment -
This is obvious. But the book does not want to admit the bug in the software. Together with the fact that they do not display number of point in the bet slip, the only bookie as far as I know, customer my be deceived. In this way they stole 660 EUR from me. Bookie with such a well designed trap simply cannot have rating A+.Originally posted by Justin7
Once Betfair placed a banner "Federer-Murray bet for match" which actually led to Federer-Murray most aces market with similar odds. Later Betfair compensated the loses on the market to bettor who used the banner to navigate to the market, even if the market description stated "Most Aces". But it was Betfair's software bug, and Betfair took the resposibility. Ladbrokes does not want to. And I do not know what to do next, how could I force them admit the bug, obvious bug everyone may check, and take the responsability for it...Comment -
After long dispute Ladbrokes refused to admit that the problem with software exists, only advised to refer to IBAS. The guys from this forum decided to stay away from the dispute. Does it make any sense to contact IBAS?Comment -
A+ book??? Unreal change them to a B until they get it fixed.Comment -
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Price changes
Prices on all selections change regularly to reflect fluctuations in the market or changes in the events themselves, such as a goal being scored. In some cases, the price may change between the time a customer puts their bet on the bet slip and the time the bet is placed by the customer.
If the current price is lower than the price on the bet slip then the customer will be asked to confirm whether they wish to place the bet at the current price. For example, if the price on the bet slip is 7/2 but the current price is 3/1, the customer will be asked to confirm that they still wish to place their bet at 3/1.
If the current price is higher than the price on the bet slip when the customer goes to place their bet, then the bet will be placed at the current price. So, for example, if the price on the bet slip is 10/1 but the current price is 12/1 the bet will be placed at 12/1.
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Is this the rule that Ladbrokes are violating? IBAS are very strictly driven by the bookmakers printed rules.Comment -
to many books out there, find another one.Comment -
I do not bet basketball but I was betting on Croatia handball games in the last few days and I was advised every time when the handicap has changed. However, it was during livegamesComment -
Not exactly. The price(handicap) may change between the time a customer opens the market and the time puts their bet on the bet slip. The bet goes into betslip with the new handicap without any alert. But since handicap is not shown in the bet slip, a customer is not alerted and he may check the bet only after it's already placed.Originally posted by laconic
to G's pks:
European basketball - not so many.
pjesnik24:
If you use "Bet in play" button to navigate to a live game- it is another piece of software. Then, if the price changes after you already put your bet into betslip - there is an alert, no question about it.Comment
