10BET cancelling bets.. shameful behaviour

[ttmopp]

You probably won't have problems with them if you bet small, but beware all higher stake bettors (500+). 10Bet advertise big limits and even being "better than Pinnacle" and stuff, but all that is total BS.

Seems like they might void any big bet that would leave them in an uncomfortable position. They just say it was an error line. Even if the line was within the current market, and you take it before a movement. An hour later you might find it voided. My recent bets:

Today: Dnipro+1 1.98 (market was 1.95-1.95 before some action on Dnipro) I jump in at this point, the market moves to ~2.08-1.85 -- 1.5hour later VOIDED due to a "mistaken line".

Last week: France ML 1.556 (market was around 1.50-1.52) I make a large bet. Voided due to a mistaken line.

I've been betting online since 2000 and never seen as loose voids as these.

[Mudcat]

Welcome to SBR forum ttmopp. Thanks for posting.

[Bill Dozer]

Thanks ttmopp.

Can you paste the actual wagers here or in an email to me so we can look at this with Mgt?

[ttmopp]

Sure, here are the tickets:


Bet ID: 2050621
Bet Type: Single bet
Purchase Date: 15/07/2006 10:40:21
Purchased via: Internet
Branch: Soccer
League: Intertoto Cup
Event Date: 15/07/2006 19:45:00
Event: Marseille vs Dnipro - Full Game
Line Type: Spread
Your Bet: Dnipro
Points: 1
Odds: 1.98
Stake: $ 700.00
Win: $ 1386.27
Status: Canceled
Score:


Bet ID: 2013640
Bet Type: Single bet
Purchase Date: 04/07/2006 15:51:27
Purchased via: Internet
Branch: Soccer
League: World Cup 2006 - Matches
Event Date: 05/07/2006 20:00:00
Event: France vs Portugal - Full Game
Line Type: Spread
Your Bet: France
Points: 0
Odds: 1.556
Stake: $ 2500.00
Win: $ 3888.89
Status: Canceled
Score:

[Lucas]

I do not think they deserve C+. It is obviously their policy: voiding bets when the movement goes against them. For example why Expekt (another european bookie with wide offer of sports) has C-?

I wanted to reg there (because I saw good rating) but I am passing it. They are not trustworthy.

[JoshW]

Thank you for the post TTmopp. This kind of behaviour is no good, especially is positioning themselves as taking on all comers.

[Jenx]

They (10 bet) have been known to void after the event. Not a good book, they dont even email you when they void. They will void anything that gives them a liability they are not happy with, Stay away.
Jenx.

[Chuck Sims]

Thanks for the warning. I won't go near the place. Voiding bets when the line moves against them. What would they say if you e-mail them to void a bet that moved against you?

[isetcap]

You probably won't have problems with them if you bet small, but beware all higher stake bettors (500+). 10Bet advertise big limits and even being "better than Pinnacle" and stuff, but all that is total BS.

Seems like they might void any big bet that would leave them in an uncomfortable position. They just say it was an error line. Even if the line was within the current market, and you take it before a movement. An hour later you might find it voided. My recent bets:

Today: Dnipro+1 1.98 (market was 1.95-1.95 before some action on Dnipro) I jump in at this point, the market moves to ~2.08-1.85 -- 1.5hour later VOIDED due to a "mistaken line".

Last week: France ML 1.556 (market was around 1.50-1.52) I make a large bet. Voided due to a mistaken line.

I've been betting online since 2000 and never seen as loose voids as these.

Excellent information, tt. Thanks for passing it along. I can't contemplate why 10Bet would think they could get away with decisions such as these.

[onlooker]

Here is a conversion of ttmopp's post above, with the american conversion in brackets [....]

Today: Dnipro+1 1.98[-102] (market was 1.95-1.95[-105/-105] before some action on Dnipro) I jump in at this point, the market moves to ~2.08-1.85[+108/-118] -- 1.5hour later VOIDED due to a "mistaken line".

Last week: France ML 1.556[-180] (market was around 1.50-1.52[-200/-192]) I make a large bet. Voided due to a mistaken line.

I think I converted those right. Just trying to help out our American friends, because I know those decimals can confuse me.

[isetcap]

Here is a conversion of ttmopp's post above, with the american conversion in brackets [....]



I think I converted those right. Just trying to help out our American friends, because I know those decimals can confuse me.

I think you got the conversions wrong Onlooker. Here is the more accurate version...

Today: Dnipro+1 1.98[screw player]
Last week: France ML 1.556[screw player]

[Bill Dozer]

ttmop,

Management is looking into this with the bet IDs. We should have a direct response for tomorrow. Thanks for sharing.

Can you supply me with the details of the France wager?

[ttmopp]

Can you supply me with the details of the France wager?

What kind of details do you mean? Bet ID? I already posted the tickets of both of my wagers above..

Great that they are actually looking into this. They didn't bother to answer me when I inquired about these voidings. Thanks.

[Bill Dozer]

Ok, I'm with it now... thanks. Stand by.

[ttmopp]

I think I converted those right. Just trying to help out our American friends, because I know those decimals can confuse me.

You got them right thanks

Last week: France ML 1.556 (market was around 1.50-1.52 [-200/-192]) I make a large bet. Voided due to a mistaken line.

Of course I meant that the next top odds were -192, lots of books had them -200.

[ttmopp]

WOW They just credited my account with $700 as a sign of good will!!! Thats amazing!!

[Bill Dozer]

ttmop,

You should see an additional $700 in your account. 10bet gave you a win for the Dnipro bet. Mgt. agreed that canceling this bet, and doing it an hour later, was a mistake.

In regards to the France wager, 10bet tells me they cancelled it a few minutes after and communicated to you that they hung a series price instead of the game line.

[ttmopp]

Thank you so much for your assistance with this, I didn't even know there was anything that could be done

In regards to the France wager, 10bet tells me they cancelled it a few minutes after and communicated to you that they hung a series price instead of the game line.

I was only told it was a "mistake" and nothing about a series price. Maybe they should improve their CS dep. a bit ..

[Bill Dozer]

Thank you so much for your assistance with this, I didn't even know there was anything that could be done



I was only told it was a "mistake" and nothing about a series price. Maybe they should improve their CS dep. a bit ..

I agree. Especially in regards to their English-speaking CS. 10bet needs to become more efficient and get their first tier CS to give the player the benefit of the doubt.

The book has a lot of potential with its unique offerings and it's a good time to bring something new to the table, especially for US sports. Players are sick of the different brands all copying a handful of books.

[BigDog]

Great job Bill....does this change 10Bets rating or will it stay the same? Seems like they definitely need to fix their "cancelling bets" policy whether its a mistake or not

[tap]

Hello guys, does anyone has problems with 10bet on live bets ? It seems that lately they are voiding lots and lots of live soccer bets, it happened to me for the first time yesterday, even if they originally paid normally, few hours later the void the bet. I have heard lots of complains on their live bets from other punters.

First you have to wait for over 2-3 minutes for the confirmation which is so lame on live betting, and then if the goal will happen in about 1-2 AFTER THE CONFIRMATION that they accept the bet, they can easily void it !

[tap]

After contacting with them here's what they told me :

Dear Customer

The offical time that the game started is 18:15 Uk time, the 7th goal was scored at the 86th minute and you placed the bet at 20:00 UK time which means obviously that it was placed after the bet.

Regards

10Bet Team

[tap]

This is so lame answer They don't even know the actual time that the goal was scored.

[pjesnik24]

I made a live bet with them on soccer that there will not be any more goals. As soon as my bet was confirmed I checked livescore.com and tbwsport to follow the result and I saw that the goal was already scored but they did not show it in their livebet screen until few minutes later. I immidatelly contacted them about that but they replied that I made that bet before the goal was scored after I made my bet even I am 100 % sure that it was before. They really suck with that!

[tap]

I know that the goal was scored after the confirmation not only from all the livescores sites ! but from people who were watching the match live on tv. 10bet has to apologize for that.

[tap]

Dear Customer

Our manager decided to credit your account this time because you are an old customer.

Regards

10Bet Team

Guys that's not good enough, they are doing it all the time. Any ideas what should we do ?

[LGBoots]

Dear Customer

Our manager decided to credit your account this time because you are an old customer.

Regards

10Bet Team

Guys that's not good enough, they are doing it all the time. Any ideas what should we do ?

If they are pulling stunts like this just don't bother playing there, it really ain't worth the risk

There are plenty of decent bookies who bet in-running.

[natrass]

Disgraceful.

Clearly this book adopts the "stiff players till they complain on forums and then ... and ONLY then ... grudgingly give them a little fair play".

This book just smells bad ... run by israelis with thick israeli accenbts but if you look at their site youd think it was a purely UK outfit.

Very dubious behaviour to hide the origins of the book.

[pags11]

this really is bush league by the book...it's good that Bill is helping out, but I can't advise playing here...

[Lucas]

It seems cancelling wagers (@ live betting esp.) is absolutelly common there. I do not play there and probably never will. But a player betted there on ARSENAL-MBORO, live, Over 2. They voided his two bets, without reason (if we do not count a fact after his bet was accepted, there was a goal and red card). The resut was push, so nothing happened, but playing there in running is insainity.

[Dead Money]

Man, I am so glad to be a part of the SBR community, with people like John, Bill, and others sticking up for us.

You guys do a great job of keeping the checks and balances inline.
Keep up the good work SBR. It is a good feeling knowing that someone is looking out for us in this semi unregulated business that we are all in.

[tomcast]

very bad by 10bet

[Scorpion]

Disgraceful.

This book just smells bad ... run by israelis with thick israeli accenbts but if you look at their site youd think it was a purely UK outfit.

Very dubious behaviour to hide the origins of the book.

Ido at yahoops?
Ido smells like bad cheese

[Scorpion]

Do they only cancel soccer bets?
Do they cancel MLB, NFL, NCAAF too?

[propro]

]
I bet with 10bet an i think they are the best offer