Hi,
First post here, so sorry if I'm breaking any house rules. A quick bit of background info: I live in the UK, my bank accounts are in GBP (British pounds) and so is my Neteller account, so I like to do all my gambling in GBP.
I saw that BetCRIS offered accounts in GBP, and that 20% freeplay looked tasty, so I opened an account last night. Set my currency to GBP. I then went to deposit, and was a bit confused that all the deposit options asked for an amount in USD. Particularly as I know you get an unfavourable exchange rate with Neteller if you make a deposit to an account in a different currency.
Anyway, I called up LiveChat, and despite my concerns, "CS-Andy" was convinced that my Neteller account would be debited by the same amount that my BetCRIS account would be credited. I was skeptical, but I had the transcript, so I thought that would be okay. I deposited $5000, and sure enough, my BetCRIS account was credited by GBP2709, yet my Neteller account was debited GBP2768.09. That's a loss of GBP59.09 - about $110 I think. Okay, not a huge deal, but I'd rather not just throw money away.
I didn't seem to be making much progress discussing this with LiveChat, so I phoned up CS and got through to a manager, Anthony. He eventually took on board what I was explaining, although I'm not sure that he believed me. So I sent him a screenshot from my Neteller account. So far no reply, and no change to either my CRIS or Neteller accounts.
Okay, so I know this isn't a huge amount of cash, but it's a bit irritating. It seems to me that CRIS don't really support other currencies in the way that other books do. E.g. when I've deposited at The Greek or Pinnacle, my accounts have always been debited and credited by the same amount either side.
Anyone have any useful input here (other than that I should stop moaning over a relatively small amount of money)?
First post here, so sorry if I'm breaking any house rules. A quick bit of background info: I live in the UK, my bank accounts are in GBP (British pounds) and so is my Neteller account, so I like to do all my gambling in GBP.
I saw that BetCRIS offered accounts in GBP, and that 20% freeplay looked tasty, so I opened an account last night. Set my currency to GBP. I then went to deposit, and was a bit confused that all the deposit options asked for an amount in USD. Particularly as I know you get an unfavourable exchange rate with Neteller if you make a deposit to an account in a different currency.
Anyway, I called up LiveChat, and despite my concerns, "CS-Andy" was convinced that my Neteller account would be debited by the same amount that my BetCRIS account would be credited. I was skeptical, but I had the transcript, so I thought that would be okay. I deposited $5000, and sure enough, my BetCRIS account was credited by GBP2709, yet my Neteller account was debited GBP2768.09. That's a loss of GBP59.09 - about $110 I think. Okay, not a huge deal, but I'd rather not just throw money away.
I didn't seem to be making much progress discussing this with LiveChat, so I phoned up CS and got through to a manager, Anthony. He eventually took on board what I was explaining, although I'm not sure that he believed me. So I sent him a screenshot from my Neteller account. So far no reply, and no change to either my CRIS or Neteller accounts.
Okay, so I know this isn't a huge amount of cash, but it's a bit irritating. It seems to me that CRIS don't really support other currencies in the way that other books do. E.g. when I've deposited at The Greek or Pinnacle, my accounts have always been debited and credited by the same amount either side.
Anyone have any useful input here (other than that I should stop moaning over a relatively small amount of money)?
