Hello everyone,
I would like to share my problem and see if there is any solution available to it.
I have been a very loyal and long term customer with Pinnaclesports for a couple of years. I had bet over $1,000,000 in wagers with Pinny. Now, here is my situation. Last night at around 10pm EST, I placed an in-game wager with their baseball game, I do not recall the last time I had played in game basball betting. Nonetheless, i had trouble getting the wagers processed because the odds kept on changing and I had just gotten a new password, so the wagers could not be processed because of odd changes and me messing up my password. Now, frustrated, I tried it again for prob the 6th time that inning and received an odd. Now, it was -410 for the mets, i wanted to place a $350 base wager on the mets would be a $1300 wager risked. Now, I could not have forecasted the end result then. However, given the rush, the inning break was about to end, I panicked and submitted my password. Only after submitting the password did i realize that it was not $350 base amount like I thought, but rather it was $3350 or something... and the wager amount was $13775. I simply wanted to bet on the game because it was on TV, so as soon as I realized my mistakes, I panicked. I was not sure what to do, I re-read the FAQ section on the wagers and I panicked even more. At this time, I wrote to customer service for Pinnacle to amend my wager from $3350 base amount to $350.. I explained them my situation and anxiously waited for their reply.
They denied my request for the wager amendment for a couple reasons:
1. FAQ section ---> I have read the FAQ section and understood their rules, but the in-game betting for baseball for pinny was extremely hard to bet because of very limited time - 2 min in between inning - and I had made an honest mistake. I felt rushed to get my wager in and did not fully check my numbers properly. I did not feel that it was a wager setting that allowed me enough time to double check my numbers, unlike a regular wager
2. The event had started --> I did not wait until the end of the event or anything, I wrote to customer service as soon as I realized my mistake - minutes after I made the wager, at the time, the Mets were still winning 4-0 or 4-1 and my chances of winning the bets were much greater than that of losing the bet. Also, I feel that the fact that the event started is not my fault since it was an in game bet.
3. There is nothing they can do --> I fully understand the rules and regulations. As a long term customer for Pinnacle, I have lost a number of large bets in my life, $30,000 one time on one bet. Now, I have never complained or asked for my wager money back. This is different too however, I am asking for an amendment, not a refund/cancellation. Two, I have been such a loyal customer for so long and hoped for a mercy ruling.
4. I had even offered up to $5000 as transaction fees for the processing of my request.
Now, they have refused my request and refused to let me know who else I can contact for further dispute resolution. Now, I am not the smartest gambler so I have made max bets in my life before, won some and lost some, and I do not mind losing big money if my bet happens to be a bad bet. But this is a case where the circumstances caused me to make an honest mistake. I am a poor student who is not in a position to make that kind of mistake.
I have turned to you guys for help. Now, here is my dilemma:
1. I made my request immediately after realizing my mistake - I understand that they cannot do it everytime someone makes a mistake - but it was my first time playing baseball in-game and I just changed my password. At the time of my request, it was probably that I would WIN my wager.
2. Whether the amendment was possible? I would never have made a max bet for an in game bet.
3. Now that the wager is graded, and customer service have denied my request, is there any portion of the money I can get back? I am willing to pay a large transaction fees if needed.
Please help guys. Pinnacle has been great to me these couple past of years, but this mistake has broke my heart. I cannot eat/sleep... I know it was a dumb wager looking back but it was a $1300 wager, not an $13000 wager.
Please, any advice or suggestions would be much appreciated.
I would like to share my problem and see if there is any solution available to it.
I have been a very loyal and long term customer with Pinnaclesports for a couple of years. I had bet over $1,000,000 in wagers with Pinny. Now, here is my situation. Last night at around 10pm EST, I placed an in-game wager with their baseball game, I do not recall the last time I had played in game basball betting. Nonetheless, i had trouble getting the wagers processed because the odds kept on changing and I had just gotten a new password, so the wagers could not be processed because of odd changes and me messing up my password. Now, frustrated, I tried it again for prob the 6th time that inning and received an odd. Now, it was -410 for the mets, i wanted to place a $350 base wager on the mets would be a $1300 wager risked. Now, I could not have forecasted the end result then. However, given the rush, the inning break was about to end, I panicked and submitted my password. Only after submitting the password did i realize that it was not $350 base amount like I thought, but rather it was $3350 or something... and the wager amount was $13775. I simply wanted to bet on the game because it was on TV, so as soon as I realized my mistakes, I panicked. I was not sure what to do, I re-read the FAQ section on the wagers and I panicked even more. At this time, I wrote to customer service for Pinnacle to amend my wager from $3350 base amount to $350.. I explained them my situation and anxiously waited for their reply.
They denied my request for the wager amendment for a couple reasons:
1. FAQ section ---> I have read the FAQ section and understood their rules, but the in-game betting for baseball for pinny was extremely hard to bet because of very limited time - 2 min in between inning - and I had made an honest mistake. I felt rushed to get my wager in and did not fully check my numbers properly. I did not feel that it was a wager setting that allowed me enough time to double check my numbers, unlike a regular wager
2. The event had started --> I did not wait until the end of the event or anything, I wrote to customer service as soon as I realized my mistake - minutes after I made the wager, at the time, the Mets were still winning 4-0 or 4-1 and my chances of winning the bets were much greater than that of losing the bet. Also, I feel that the fact that the event started is not my fault since it was an in game bet.
3. There is nothing they can do --> I fully understand the rules and regulations. As a long term customer for Pinnacle, I have lost a number of large bets in my life, $30,000 one time on one bet. Now, I have never complained or asked for my wager money back. This is different too however, I am asking for an amendment, not a refund/cancellation. Two, I have been such a loyal customer for so long and hoped for a mercy ruling.
4. I had even offered up to $5000 as transaction fees for the processing of my request.
Now, they have refused my request and refused to let me know who else I can contact for further dispute resolution. Now, I am not the smartest gambler so I have made max bets in my life before, won some and lost some, and I do not mind losing big money if my bet happens to be a bad bet. But this is a case where the circumstances caused me to make an honest mistake. I am a poor student who is not in a position to make that kind of mistake.
I have turned to you guys for help. Now, here is my dilemma:
1. I made my request immediately after realizing my mistake - I understand that they cannot do it everytime someone makes a mistake - but it was my first time playing baseball in-game and I just changed my password. At the time of my request, it was probably that I would WIN my wager.
2. Whether the amendment was possible? I would never have made a max bet for an in game bet.
3. Now that the wager is graded, and customer service have denied my request, is there any portion of the money I can get back? I am willing to pay a large transaction fees if needed.
Please help guys. Pinnacle has been great to me these couple past of years, but this mistake has broke my heart. I cannot eat/sleep... I know it was a dumb wager looking back but it was a $1300 wager, not an $13000 wager.
Please, any advice or suggestions would be much appreciated.
