Originally posted on 07/19/2016:

Quote Originally Posted by luctens View Post
You're saying that Pinnacle haven't put out a statement, but they have. The statement has been put out through the agent who is telling you the updated information that are there continuing technical issues and that there's no more news at the moment. There is zero chance Pinnacle will speak to your directly as their direct relationship is with the agent and Pinnacle would not even know who your name is in relation to your agent account. Your account is with the agent, not Pinnacle. That's not taking into the account that the sort of customers that have agent accounts with Pinnacle, a lot of them would be from countries that Pinnacle shouldn't officially be taking any bets from at all so they are not going to be seen speaking to customers from these countries about their individual accounts as technically these customers shouldn't be able to bet with Pinnacle in the first place.

You say it is "scandalous" and "illegal" that you can't withdraw but Asian Connect have already said that balances don't tally up so there is no reasonable expectation for withdrawals to be processed when the agents and Pinnacle aren't even totally sure about what your balance is. There is nothing illegal about you not getting your withdrawals. It's not as if they have stolen your money and you aren't going to get it back at some point. Currently Worldpay are having major technical problems which means some big bookmakers that use Worldpay for their payment processing haven't been able to get withdrawals to their customers for between 1-2 weeks now. Is that illegal? No it's not because there are technical problems preventing withdrawals from going through and the bookmakers can't sort it out and get withdrawals processed until these problems are sorted, and there is a similar issue with Pinnacle. You've just got to accept that computers and the internet aren't robots and they aren't going to work perfectly all the time and that these things happen from time to time.

To the person that said agents should have told us it could take a few days, I'm sure they and Pinnacle were only expecting it to take a few hours as originally announced but they have run into some technical issues so they couldn't have warned about something they didn't expect to happen originally.

To the person saying they want a free bet as compensation from Pinnacle, no chance. You'll get an apology from your agent from the inconvenience, you'll be let back in your accounts, you're all get back to your betting as normal and that's it. It's not in Pinnacle's ethos to be like a Paddy Power sort of bookmaker who give a free bet out every time something goes wrong, and the fact is that whatever anybody is saying here, Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back in the end so there is absolutely no chance of any compensation from Pinnacle.
Got it Mr. Pinnacle.