Caesars destroys the loyalty program

[Waterstpub87]

Made a change a few days ago. Now, 10% of bet is loyalty points. Used to be close to 20%, depending on what the odds were.

Lame.

[Steelers05]

Caesars is absolutely a no play for me anymore, just deposited $260 played $5 a spin and proceeded to lose 54 of 56 spins win my 2 wins being $4 and $6. This isn’t an isolated thing, past 2-3 months have been this BS; absolute garbage. Closing account.

[betbet22]

I'm relatively new to the rewards side of things. Caesars seems to be at least better than some of the other ones out there. How good did it actually used to be?

[Optional]

I'm relatively new to the rewards side of things. Caesars seems to be at least better than some of the other ones out there. How good did it actually used to be?

It was a little bit crazy how generous they were to get started. Although it might have just been a learning curve thing too.

One thing many people were jumping on with them were the early cashout numbers they were offering. If you bet a future at say 10/1 and it moved to 5/1 they would offer around double your stake back. Allowed people to trade futures markets basically. Which might just sound logical but compare it to the heavily shaved cashout offers anywhere now.

Them and BetMGM just gave away tons of bonus cash every week to most users for the first year. Plus they had big rebate programs too.



I do think that early "generosity" backfired to some extent when it stopped though. So many people grumbled hard when they suddenly could only get the same level of bonus offers as other books used. And here we are years later and still hear about them destroying their loyalty program.

[betbet22]

It was a little bit crazy how generous they were to get started. Although it might have just been a learning curve thing too.

One thing many people were jumping on with them were the early cashout numbers they were offering. If you bet a future at say 10/1 and it moved to 5/1 they would offer around double your stake back. Allowed people to trade futures markets basically. Which might just sound logical but compare it to the heavily shaved cashout offers anywhere now.

Them and BetMGM just gave away tons of bonus cash every week to most users for the first year. Plus they had big rebate programs too.



I do think that early "generosity" backfired to some extent when it stopped though. So many people grumbled hard when they suddenly could only get the same level of bonus offers as other books used. And here we are years later and still hear about them destroying their loyalty program.

I heard I missed the boat on some of the bigger bonuses and what not. Caesars used to be incredibly generous from what I've heard.

More so curious on the loyalty program though, relating to like the tier credits, hotel stays, in person offering, etc. Do you know about that?

[GoochKing]

I heard I missed the boat on some of the bigger bonuses and what not. Caesars used to be incredibly generous from what I've heard.

More so curious on the loyalty program though, relating to like the tier credits, hotel stays, in person offering, etc. Do you know about that?

I'm about to hit 7 stars, primarily through sports betting, and I get peanuts.

[betbet22]

I'm about to hit 7 stars, primarily through sports betting, and I get peanuts.

That's insane to be seven stars and get basically nothing. Not an easy status to achieve either from what I'm seeing

[houseEd]

That's insane to be seven stars and get basically nothing.

I think the main benefit is the monthly bonus bet: $150 at the Seven Stars level. I earn my status more through casino play than sports, but afaik I've never received a significant benefit targeted to me based on my sports action. (I was not active during the early generosity mentioned above.) I see promos in the app which I assume are generally advertised. Boosts are usually capped at $5 or 10. As I write, I have 25% on an SGP for tonight's NFL game, max $10 wager.

The Seven Stars tier is invitation-only, and I've seen reports of denials to players earning primarily through sports.

Point value (reward credits) on sports bets is usually about 0.1%, redeemable for sports bet credit.

Caesars is known for generous comps to their casino hotel rooms. You can log in to the casino site (or app) and click the booking link to view your targeted rates. I don't know what a sports-only player would get, but it may be worth a look. Resort fees are waived for Diamond status or Seven Stars.

[betbet22]

I think the main benefit is the monthly bonus bet: $150 at the Seven Stars level. I earn my status more through casino play than sports, but afaik I've never received a significant benefit targeted to me based on my sports action. (I was not active during the early generosity mentioned above.) I see promos in the app which I assume are generally advertised. Boosts are usually capped at $5 or 10. As I write, I have 25% on an SGP for tonight's NFL game, max $10 wager.

The Seven Stars tier is invitation-only, and I've seen reports of denials to players earning primarily through sports.

Point value (reward credits) on sports bets is usually about 0.1%, redeemable for sports bet credit.

Caesars is known for generous comps to their casino hotel rooms. You can log in to the casino site (or app) and click the booking link to view your targeted rates. I don't know what a sports-only player would get, but it may be worth a look. Resort fees are waived for Diamond status or Seven Stars.

Interesting - I was taking a look at the play to get there and it does seem crazy though that the main benefit is just a $150 bonus bet for what it takes to get there

[houseEd]

it does seem crazy though that the main benefit is just a $150 bonus bet for what it takes to get there

The logic escapes me. In the Q2 earnings call, CZR Sports and Online President Eric Hession reported that sports hold jumped from roughly 7 to 9%. This was attributed to increased proportions of parlays and cash-outs, and also actual hold was above theo (i.e., players were unlucky).

Hession indicated confidence in "our long-term target of getting to 10% hold." "We are really optimistic."

Wait, what? Afaik, that's similar to the hold on B&M casino slots. But slot players earn points twice as fast ($5 per point). The B&Ms run frequent multiplier promos on points and tier credits. And slot players receive superior offers in the mail.

[betbet22]

The logic escapes me. In the Q2 earnings call, CZR Sports and Online President Eric Hession reported that sports hold jumped from roughly 7 to 9%. This was attributed to increased proportions of parlays and cash-outs, and also actual hold was above theo (i.e., players were unlucky).

Hession indicated confidence in "our long-term target of getting to 10% hold." "We are really optimistic."

Wait, what? Afaik, that's similar to the hold on B&M casino slots. But slot players earn points twice as fast ($5 per point). The B&Ms run frequent multiplier promos on points and tier credits. And slot players receive superior offers in the mail.

What's B&M?

Also it's really crazy how high the hold is for some of these sportsbooks are. They have to be raking it in and somehow in turn offering not much back in rewards

[houseEd]

What's B&M?

Sorry, brick-and-mortar physical casinos, as opposed to online.

In the few states allowing them, online casinos often have slot holds in the 5% vicinity.

Also it's really crazy how high the hold is for some of these sportsbooks are.

Sports hold should be inside of 5% assuming -110 lines, but ingenious bettors are able to boost the hold by betting parlays and cashing out early. Casino slots usually don't have such flexibility. Players get exactly the programmed hold %, on average.

Edit to add: Many sports bets have extra juice (beyond the -110 standard), without necessarily a parlay involved. That would include in-game, props, and obscure sports.

[betbet22]

Sorry, brick-and-mortar physical casinos, as opposed to online.

In the few states allowing them, online casinos often have slot holds in the 5% vicinity.

Gotcha - that makes sense. Missed the terminology there.

Sports hold should be inside of 5% assuming -110 lines, but ingenious bettors are able to boost the hold by betting parlays and cashing out early. Casino slots usually don't have such flexibility. Players get exactly the programmed hold %, on average.

Edit to add: Many sports bets have extra juice (beyond the -110 standard), without necessarily a parlay involved. That would include in-game, props, and obscure sports.

Yep - I can't believe the hold keeps climbing and the books keep cashing in especially without other incentives to customers.