Hello all,
Long time lurking, first time posting. On Sept 27th I received an email from AC stating that one of my upline accounts had been suspended and was under review. I asked AC what this meant, they apologized for the inconvenience and said they would let me know once they had feedback. The next day I had heard nothing so sent them an email requesting an account balance for my records. They replied saying the account was still under review and they could do nothing. After 4 days I sent an email asking what happened to the open wagers on the account and could I get a balance. I also asked for an idea of how long this process would take. They apologized but again said they could not do anything. Since then I have followed up every 2-3 days but basically no information. The last email I sent on Oct 7th, took 24 hours to get a response and no news.
I don't think I have been unreasonable in my requests for information, but at this point as it stands I have a sizeable chunk of $$$'s sitting in upline and no one is doing anything about it. Not only is there the unknown factor of my $$$'s but also lost income.
Has anyone else been in a similar situation with AC? I understand the upline is the problem here, but at the same time AC get paid to provide a service and when something goes wrong...….
Long time lurking, first time posting. On Sept 27th I received an email from AC stating that one of my upline accounts had been suspended and was under review. I asked AC what this meant, they apologized for the inconvenience and said they would let me know once they had feedback. The next day I had heard nothing so sent them an email requesting an account balance for my records. They replied saying the account was still under review and they could do nothing. After 4 days I sent an email asking what happened to the open wagers on the account and could I get a balance. I also asked for an idea of how long this process would take. They apologized but again said they could not do anything. Since then I have followed up every 2-3 days but basically no information. The last email I sent on Oct 7th, took 24 hours to get a response and no news.
I don't think I have been unreasonable in my requests for information, but at this point as it stands I have a sizeable chunk of $$$'s sitting in upline and no one is doing anything about it. Not only is there the unknown factor of my $$$'s but also lost income.
Has anyone else been in a similar situation with AC? I understand the upline is the problem here, but at the same time AC get paid to provide a service and when something goes wrong...….