Binance Help. Can't log in.

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  • juvunits
    SBR Sharp
    • 10-17-16
    • 367

    #1
    Binance Help. Can't log in.
    The app automatically logged me out and I don't remember the password. When I ask for password reset in the app it says that my email can't be verified. I tried the same thing in browser and it said it was successful and an email would be sent. Couple hours and I still haven't received an email. Any experience this before? Thanks for any help.
  • Arky
    SBR MVP
    • 12-09-11
    • 1095

    #2
    I got the same thing just a few minutes ago on the computer. Logged in email and password, moved the puzzle piece OK, but then it kept giving me "can't verify" messages.

    I restarted my computer, did everything again, it asked for the Google Authenticator numbers and it started working. Might just need to restart the browser, I went ahead and restarted the whole computer.
    Comment
    • juvunits
      SBR Sharp
      • 10-17-16
      • 367

      #3
      The problem is I don't have the Google authentication. I have done it yet. I'm still trying to figure this one out.
      Comment
      • juvunits
        SBR Sharp
        • 10-17-16
        • 367

        #4
        I'm on my mobile so maybe restart my phone?
        Comment
        • ans61201
          SBR MVP
          • 10-11-15
          • 3661

          #5
          It's probably just an issue with their site. Hundreds of thousands of people were reporting all kinds of errors messages. They had their biggest day in history last couple of days back to back. Scaling too quickly. They just cut off new user reg. Take a deep
          Breath, wait an hour try again.
          Comment
          • juvunits
            SBR Sharp
            • 10-17-16
            • 367

            #6
            Originally posted by ans61201
            It's probably just an issue with their site. Hundreds of thousands of people were reporting all kinds of errors messages. They had their biggest day in history last couple of days back to back. Scaling too quickly. They just cut off new user reg. Take a deep
            Breath, wait an hour try again.
            Maybe your right. I noticed within the last couple days I've gotten error messages but I've been able to log In. I guess I'll wait and see.
            Comment
            • Arky
              SBR MVP
              • 12-09-11
              • 1095

              #7
              Originally posted by juvunits
              The problem is I don't have the Google authentication. I have done it yet. I'm still trying to figure this one out.
              Well, the Google Authenticator isn't necessary to log in. But you need the password for sure. As mentioned, the whole website has been acting up lately.... I might have just got lucky by restarting my computer...
              Comment
              • juvunits
                SBR Sharp
                • 10-17-16
                • 367

                #8
                It worked. You guys were right. There was a problem with the website
                Comment
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