Betcris Moneybookers/Skrill maintenance.

**Optional** · 09-19-14, 05:58 PM

I checked with CRIS CS and was told there is no official time frame to be re enabled but it is not expected to be offline for long.

**Cookie Monster** · 09-19-14, 10:34 PM

I remember DSI also "suspended temporarily" Moneybookers funding a few years ago. They would notify when it is up again. I am still waiting...

**Pedro** · 09-19-14, 11:45 PM

Thanks guys for the replies.

I guess I can only wait a little till I am resorted to use another withdrawal method.

Thanks.

Pedro

**shaunovery** · 09-20-14, 02:58 AM

Wish dsi would reintroduce skrill as a option this depositing via p2p is so time consuming

**dance1959** · 09-20-14, 05:37 AM

Why dont u ask for withdrawal via some other method.

**Gallin** · 09-20-14, 06:16 AM

Originally posted by dance1959

Why dont u ask for withdrawal via some other method.

Because their other methods are expensive as hell?

**shaunovery** · 09-20-14, 06:33 AM

Originally posted by dance1959

Why dont u ask for withdrawal via some other method.

Yes very expensive to withdraw about 30 dollars I think

**Jakomo67** · 09-20-14, 08:45 PM

They are holding my money and it seems that they don't want to pay out.

I asked for my first withdraw of 150€ two weeks ago.
After some days I asked the live chat about my withdraw.
They told me it will be processed in the coming days.
Than some days later I asked again and they told me that they need some documents.
I sent them my documents and 5 day later I asked again.
Now they are telling me that I can't withdraw via Skrill.

And they are NOT willing to send my money to any other method.

Where are they regulated?
I only will get my money out there and never go back again...

A+ grade for this book is a big joke!

**Jakomo67** · 09-20-14, 09:00 PM

Is it correct that they are regulated in Malta?

"Townview Trading Ltd."

At least the chat was telling me that.

**dance1959** · 09-21-14, 05:59 AM

If their skrill doesnt work at the time,they must pay you out with other method for same payout fee. I think sbr can help you guys,because saying skrill doesnt work now is just a bullshit!

**Optional** · 09-21-14, 09:32 AM

Originally posted by Jakomo67

They are holding my money and it seems that they don't want to pay out.

I asked for my first withdraw of 150€ two weeks ago.
After some days I asked the live chat about my withdraw.
They told me it will be processed in the coming days.
Than some days later I asked again and they told me that they need some documents.
I sent them my documents and 5 day later I asked again.
Now they are telling me that I can't withdraw via Skrill.

And they are NOT willing to send my money to any other method.

Where are they regulated?
I only will get my money out there and never go back again...

A+ grade for this book is a big joke!

You are welcome to submit a complaint if you would like SBR to try to help. http://www.sportsbookreview.com/sportsbook-complaint/

But it just sounds like the same issue as the thread starter. And something that should be sorted out fairly soon by BetCRIS anyway.

**Jakomo67** · 09-21-14, 07:35 PM

Thanks, Optional.

I talked to the live chat again today.
I have to wait untill it is sorted out.

I can't understand the good SBR rating...

I will wait two more days and than I will start a complaint.

**Pedro** · 09-21-14, 07:59 PM

Just wanted to mention that I have been very happy with betcris and I had no serious problems with them ever.

I was just wondering if someone else has been given a similar reason and it seems like their reason is legit.

I didn't mean to start a smear campaign, I think they do deserve and 'A' rating based on my experience.

Pedro

**Jakomo67** · 09-22-14, 10:38 PM

After my first withdrawal I had to contact the live chat.
They did not contact me to tell me that they need those documents.

After I sent them the documents I had to contact them again to ask about my withdrawal.
I did not get a message from them that they verified my account.

Now the live chat told me that they received my documents.
And they told me that I have to wait for my withdrawal untill their Moneybookers problem is resolved.

They told me that I could withdraw with a different method if I would found one in my account (i.e. **).
I told the live chat that there is no different withdraw method in my account. The only possibility for me is Moneybookers.
The live chat told me that in this case I have to wait for their Moneybookers issue to be resolved.

And so I wait...and wait...and wait...

In my opinion this is not a behaviour of a good bookie.
This is exactly how sloppy bookies work...

**GuybrushT** · 09-23-14, 02:44 PM

Good news, got a high 4 digit sum now (on my Skrill account). After less then a week waiting.

They are still paying!

**Pedro** · 09-23-14, 05:00 PM

Thanks Guybrush for the update.

**GuybrushT** · 09-23-14, 05:14 PM

Originally posted by Pedro

Thanks Guybrush for the update.

Np.

**Jakomo67** · 09-23-14, 10:04 PM

Mia: Welcome to our Live Chat Department. My name is Mia. How may I be of assistance?

EU***: Hi Mia
EU***: It'
EU***: It's me again...
EU***: :-)

Mia: Hello Rainer...

EU***: I want to ask for my withdraw I made more than two weeks ago...

Mia: For security reasons, can you please confirm the answer to your secret question?

EU***: *******

Mia: Thank you! I appreciate it…
Mia: Was Skrill pay out.

EU***: Yes.

Mia: Sir at this moment I am really sorry but this platform is not available for pay outs.

EU***: O.k., i read in a froum that someone gets his withdraw via Skrill today.
EU***: Sportsbookreview

Mia: Sir it is not possible...

EU***: O.k., than please let me pay out to a *********** or something else.
EU***: I only have the option Skrill in my account.

Mia: I am sorry but as per pay outs department we can not process under any other method.

EU***: O.k., than I will have to go other ways.
EU***: I know that you are not responsible....
EU***: I will post this chat at Sportsbookreview to proof that BetCris is not willing to pay out.
EU***: And I will open a complaint over there...
EU***: But thank you for your help, Mia.

Mia: I understand, and I am sorry for any inconvenience this might cause you.
Mia: But as I mentioned, this is beyond more of what I can access and do.
Mia: You are very welcome. May I assist you with anything else?

EU***: That was all I wanted to know. Thank you.
EU***: Have a good night.

Mia: Please do the same.

EU***: Thank you. Bye.

**Jakomo67** · 09-23-14, 10:06 PM

I will now open a complaint.

They are obviously lying.
In my opinion it's a rogue behaviour to tell their customers: "You can't withdraw."

Or what do you think...?

**Optional** · 09-23-14, 10:31 PM

Hopefully it means Mia has just not been advised Skrill is ready yet.

BetCRIS are very big and usually reliable. They won't steal your money.

Fill out the complaint though. Good idea.

**GuybrushT** · 09-24-14, 04:28 AM

Originally posted by Jakomo67

EU***: O.k., i read in a froum that someone gets his withdraw via Skrill today.
EU***: Sportsbookreview

Mia: Sir it is not possible...

What?! Trust me, I'm not lying, I was paid, I have no need to lie about it. Hopefully is as "Optional" said. I just want to add that I also asked about my withdrawals on the chat an hour or two before being paid, and the operator also said to me there where technical problems with Skrill. So it can be that operators where not informed yet.

**GuybrushT** · 09-24-14, 03:42 PM

Anyone else got a payment on his/her Moneybookers/Skrill account?

**shaunovery** · 09-24-14, 04:32 PM

Was gonna dep today via skrill but after reading this I decided to chuck it in 5d

**poljovkapav** · 09-24-14, 06:51 PM

where are you guys from I can't make any deposit there neither through skrill or neteller. they said me they are under maintenance just I didn't have skrill months before...

**Hareeba!** · 09-24-14, 07:58 PM

Why on earth can't these books just come clean and tell us the truth about what their problems are?

**GuybrushT** · 09-25-14, 04:12 AM

Pedro and Jakomo67, where you paid? Or anyone else? the fact I was paid, and no one else was scares me. Like they pay only some requests, and not others. Not a good sign.

**Pedro** · 09-25-14, 05:39 AM

No payment, yet.

Similar answer to the above the system is still under maintenance and no one has gotten paid via Skrill, though obviously, that appears to be not the case.

Pedro

**drjohn** · 09-25-14, 06:23 AM

why is a slow-paying / no-paying sportsbook rated A+ here?

the "payment system under maintenance" is surely just a made up excuse, see canbet a year ago, exactly the same thing ...

**GuybrushT** · 09-25-14, 06:42 AM

Originally posted by drjohn

why is a slow-paying / no-paying sportsbook rated A+ here?

the "payment system under maintenance" is surely just a made up excuse, see canbet a year ago, exactly the same thing ...

That's the problem, Canbet scenario repeating. I lost a lot of money there and have much more at Betcris.

**GuybrushT** · 09-25-14, 07:10 AM

Anyone tried to write to Moneybookers/Skrill and ask them if they know about those "Technical problems"? If those problems really exist, Moneybookers/Skrill will know about them, right? At least we would know if is true or just a lie.

**Hareeba!** · 09-25-14, 07:33 AM

Originally posted by GuybrushT

Anyone tried to write to Moneybookers/Skrill and ask them if they know about those "Technical problems"? If those problems really exist, Moneybookers/Skrill will know about them, right? At least we would know if is true or just a lie.

I suspect that they've had some sort of disagreement with Skrill and perhaps their account has been suspended?
Maybe never to be reopened?
I'd just like to see some honest explanation forthcoming.
Difficult to maintain trust in operators such as them in the absence of timely and honest explanations of what's going on.

**GuybrushT** · 09-25-14, 07:41 AM

Originally posted by Hareeba!

I suspect that they've had some sort of disagreement with Skrill and perhaps their account has been suspended?
Maybe never to be reopened?

Unfortunately not. They PAID my on my MB account 2 days ago. After only 5 calendar days from my payout request. So it's working! But why they haven't paid the other users from this thread, and are repeating there are technical problems? That's what scares me, why they lie?

**Jakomo67** · 09-25-14, 09:01 AM

Still not paid.

I talk to the chat every day and I always get the same answers.
They are not willing to pay me with a different method.
The only thing I could imagine why they are not willing to pay me with a different method is that they have payment problems...and I guess those problems are not just technical.

**drjohn** · 09-25-14, 10:22 AM

Originally posted by Pedro

wait a little till I am resorted to use another withdrawal method.

which one?