Heritage Sports Complaint - Heritage Insider please view

**walkingman** · 08-24-12, 11:58 PM

Originally posted by KGambler

Here's a better example.

Let's say you bet $350 at +3000 on Federer's opponent... $350 to win $10,500. Just a single bet.

And you decide you don't like your bet. By your logic, you can hedge bet $8,000 at -4000 on Federer to win $200, thus ensuring you win either $8200 or $2500. All without having won a single bet...

Yes, it makes no sense whatsoever.

The key is that you had about $200 positive equity in your parlay, not $7,000.

You BORROWED $7K to bet on Federer. You don't get to keep what you borrowed. When you bet your own money, it goes back into your account when you win. When you bet Heritage's money, they take it back when you win.

Good example KGambler. I can understand now how it doesn't make sense the way I had it going but I truthfully thought based on their rules that I would be guaranteed $7,000.

**KGambler** · 08-25-12, 12:02 AM

We know what you thought. And everyone here understands your disappointment when you won $60 instead of $7,000. But Heritage does not need to throw you something because you got confused.

And I understand how you got confused... you saw you had one leg left to win, risk $90 to win $10,600. It looks like you have already ensured a massive win, but you haven't. But Heritage did nothing wrong.

**walkingman** · 08-25-12, 12:04 AM

Originally posted by KGambler

We know what you thought. And everyone here understands your disappointment when you won $60 instead of $7,000. But Heritage does not need to throw you something because you got confused.

And I understand how you got confused... you saw you had one leg left to win, risk $90 to win $10,600. It looks like you have already ensured a massive win, but you haven't. But Heritage did nothing wrong.

Thank you for your thoughts on this issue.

**walkingman** · 08-25-12, 12:05 AM

I am at 20 posts now so I will send Heritage Insider a PM. If anything happens, I will be sure to keep everyone updated.

**BHS** · 08-25-12, 01:10 AM

Originally posted by walkingman

No, the 4th team/person lost and the 'hedge play' won which is why I am disputing the rules of the hedge play where it does not state winnings only like it does with the FP rules. The hedge play was $7335 to win $150 and I was only credited with $150.

I know it is a lot to read above so if anyone has any questions, please ask because I would love to hear everyone's opinions.

I do hedge sometimes too.

But the thing is that even if you make your argument all logically, you won't get your money. It's not like you can go to court and win the case.

That's why, when I hedge my bets, I do it from two different websites.

In the end, I win from one and I lose from one.

**TheGuesser** · 08-25-12, 01:16 AM

Originally posted by walkingman

I am at 20 posts now so I will send Heritage Insider a PM. If anything happens, I will be sure to keep everyone updated.

If Heritage even throws you $1 extra on a Free Play because of this thread, consider yourself Lucky. It would be like betting the Dodgers in a Baseball game at +150, having them lose 1-0, and then complaining, thinking you were getting 1.5 runs, becuse you didn't understand baseball betting. Their wording on their Hedge bet was as clear as can be. I feel your pain, but the error was 100% yours, Heritage did nothing wrong, had nothing worded wrong.

**Optional** · 08-25-12, 03:27 AM

Originally posted by walkingman

I am surprised that not a single person has stated that they could see my point of view even the slightest bit but I posted this thread to hear everyone's opinion regardless if I am thrown under the bus.

You have won exactly the same amount of profit as you would have if you had used your own money for the hedge. They gave you an interest free loan. So you have 150 bucks more than you would have had without it. (makes me wonder if you may have been upset to be paid $3000 if Federer lost? Thinking it was worth $7000 for him to win?)

They don't need to explicitly state in words that you don't get to keep the 7k they loaned you. As apart from it just being common sense, they have an example there that does clearly show you don't get to keep it. Gamblers here would be jumping to agree with you if they did have it worded badly.

I had never heard of the option before. It's a great deal for anyone that hedges. Heritage should be pleased about this thread for promoting it at least.

**HedgeHog** · 08-25-12, 06:54 AM

Exactly. In actuality OP borrowed 7k to make his hedge bet, and that money goes back to the Book of course. Only the profit goes to the player.

**davidchong** · 08-25-12, 07:32 AM

loco locoo loco

**Coming Back!** · 08-25-12, 09:08 AM

Parlays are bad plays. Play games straight up. It's hard enough to get one positive outcome, never mind 3 or 4. And if you do hit once in a while, the losses are still going to outweigh the gains. Just not smart, in my opinion.

**princecharles** · 08-25-12, 09:46 AM

Perhaps this will help illumination.

Forget the marketing term special hedge.

Does the money in you account accurately reflect the balance as if you made the winning parlay all by yourself?

The 'rules didn't specifically state' you will be reimbursed if you drop your collected payout down the sewer, right?
By your logic, Heritage should be responsible for ANY event not spelled out.

Rules are intended to prevent harm, not reward stupidity.
Or embolden the ill intentioned for that matter.

**BrianLaverty** · 08-25-12, 01:27 PM

This might be the dumbest complaint I've ever read on here....wow.

**mrpooh** · 08-25-12, 02:26 PM

Heritage is right. If you read their rules, you win what the second wager would pay, not the amount of the wager and the payout, because you never had the money for the wager. It was pre-earned money, that they were loaning you. and since that first wager never won, you never actually had that money to bet. But they are allowing you to bet, almost on credit, because the first 3 hit.

**walkingman** · 08-25-12, 04:01 PM

UPDATE:

I spoke with Mike and this thread came be closed. We solved my issue.

Thanks for everyones opinions!

**BigDaddy** · 08-25-12, 04:54 PM

Originally posted by walkingman

UPDATE:

I spoke with Mike and this thread came be closed. We solved my issue.

Thanks for everyones opinions!

why do books continue to reward these angle shooters?

unreal

i read this thread last night and i knew it would end with you getting something

it just amazes me.

**Bluehorseshoe** · 08-25-12, 05:08 PM

**shari91** · 08-25-12, 05:09 PM

I need to ditch the Euro and Aussie books and start playing more with offshore ones I suppose. They would pee themselves if I even tried to complain about something like this.

walkingman - if Heritage even gave you a $5 freeplay in a situation where you were blatantly in the wrong consider that as Santa coming early because I can't see how you deserved it at all. Not trying to be rude but your complaint was as black and white as an Oreo. Anyway, congrats I guess?

**Bluehorseshoe** · 08-25-12, 05:16 PM

There's no way there's a settlement.

He got a detailed explanation. That's it.

It reminds me of the "Odd Couple" where Felix's Opera club losses its all it's money to a professional gambler while running a "Casino Night". After the event, the gambler pays off an old debt with all the money going to Oscar. Felix tries to explain how if Oscar gives all the money back to Felix, everyone is even. "Yeah!!!! The opera is saved!!"

**walkingman** · 08-25-12, 05:36 PM

Originally posted by BigDaddy

why do books continue to reward these angle shooters?

unreal

i read this thread last night and i knew it would end with you getting something

it just amazes me.

I never said anything about getting something. I said we resolved it by talking

**mrpooh** · 08-25-12, 05:42 PM

so did you realize you were wrong?

**wrongturn** · 08-25-12, 08:26 PM

KGambler's example shows that you can bankrupt Heritage quickly if you can win that way. Forget about parlay, for any -110 line, you can bet 1100 to win 1000 and then virtual hedge 770 to win 700. By your logic, you will end up either 230 or 370 profit.

**BigDaddy** · 08-25-12, 08:54 PM

Originally posted by walkingman

I never said anything about getting something. I said we resolved it by talking

so all it took was one talk with mike and you now understood how dumb this thread was but the 50 replies explaining it to you last night did no help?

LOL!

OK

**BigDaddy** · 08-25-12, 09:08 PM

sure sounds like a guy not looking for something

"Heritage Insider -

I know that your company would like a resolution to this issue as much as I would. I would love to have a PM from you and come to a resolution so I will continue to stay at your company. Whether we agree to disagree on the wording, I am sure we can come to a resolution that benefits us both instead of hearing "No, sorry you are wrong.""

"Maybe it was a 50% misunderstanding and 50% bad wording. Either way, I do appreciate anything anyone has to add to this conversation. I will take 50% blame on this issue and I hope that Heritage Insider will shoot me a PM"

"Thanks Brendon. I am upset over the situation and to add more frustration was that Heritage Sports did not even try to resolve the issue. Even if I am 100% wrong as many people have stated in this thread, why not try to please the customer? It is obvious that I will not receive the full amount from the risk(~$7,000) but why not try to offer something?"

**shari91** · 08-25-12, 09:25 PM

Originally posted by BigDaddy

sure sounds like a guy not looking for something

"Heritage Insider -

I know that your company would like a resolution to this issue as much as I would. I would love to have a PM from you and come to a resolution so I will continue to stay at your company. Whether we agree to disagree on the wording, I am sure we can come to a resolution that benefits us both instead of hearing "No, sorry you are wrong.""

"Maybe it was a 50% misunderstanding and 50% bad wording. Either way, I do appreciate anything anyone has to add to this conversation. I will take 50% blame on this issue and I hope that Heritage Insider will shoot me a PM"

"Thanks Brendon. I am upset over the situation and to add more frustration was that Heritage Sports did not even try to resolve the issue. Even if I am 100% wrong as many people have stated in this thread, why not try to please the customer? It is obvious that I will not receive the full amount from the risk(~$7,000) but why not try to offer something?"

Yeah I mean I think that's why it was an easy conclusion to draw that he was given something to go away. He said in his last post "I never said anything about getting something. We resolved it by talking" but that's not what he said in the post where he asked for the thread to be closed.

That's why I cracked it at Jon from BI about a month ago both publicly and privately. I was so fed up with people trying to extort him by running to SBR over things when the poster was clearly in the wrong. The OP in this thread was either being deliberately obtuse/was angling or has no business gambling... the examples he posted himself from Heritage's website contradicted the point he was hoping to get us to jump on board with. In what world would a $90 parlay that you DIDN'T win = an extra 7k+ in your account? Does Heritage have an excess of cash they just want to give away to clients out of the goodness of their hearts? If that were the case I may as well just bet 4 leggers every day and hedge... I'd be retired in about 3 weeks

The fact that there were posters who commented in here with varying levels of gambling experience, time at SBR, involvement with Heritage, etc and not one person backed the OP should signal to Heritage and more importantly the OP that running to a forum won't work if you don't have a case.

**cloverfield** · 08-25-12, 09:58 PM

Originally posted by shari91

walkingman - if Heritage even gave you a $5 freeplay in a situation where you were blatantly in the wrong consider that as Santa coming early because I can't see how you deserved it at all. Not trying to be rude but your complaint was as black and white as an Oreo. Anyway, congrats I guess?

I posted in another thread a few weeks ago about this. This is exactly what they are doing. They are just complaining as loud as they can about something they know is wrong, and the books are just giving them cookies to go away. I suppose you really can't get mad about it as you have no dog in the fight but it is hilarious at how many times it works on here.

The OP gave an example in his original post which DIRECTLY refutes what his argument was. He's basically saying "Heritage didn't post my exact Hedge Play as an example so I don't think I was in the wrong 100%."
It defies logic and there is no way that he believes he's right... the squeaky wheel gets the oil.

You see this all over SBR lately though "xxx book sucks, xxx book did me wrong, xxx complaint"... then you see a post where the book credited them.. "xxx book rocks!!!" "xxx book is the best book ever" "xxx book has the best customer service"..

**blackbox** · 08-25-12, 10:37 PM

I have been following this thread- and lucky that Heritage has this option available-suppose they could remove it completely. You would need to put yourself in the posters shoes in a Nevada Sportsbook- with 3 legs in-and have him ask you how can I hedge this wager? Live and learn. gl all

**BackDoorCover** · 08-25-12, 11:32 PM

If Heritage gave him anything, it was to STAY with the book, not go away. Any smart book won't chase away a gambler like Walkingman who obviously has no clue and will clearly be a decided loser to the book. A $25 free play investment could pay off handsomely....

**Optional** · 08-26-12, 01:16 AM

I don't think this guy was taking a shot for a freeplay. Not initially anyway. Think he just couldn't get his head around the concept.

Continuing on and on with it does look a bit like angling for a freeplay though I guess.

**doiupc** · 08-26-12, 09:47 PM

Originally posted by walkingman

I am assuming that you think my complaint is not valid which is fine. I am looking for everyone's opinion on this issue

I'd say you got his opinion.

**Frogger** · 08-27-12, 07:25 AM

This guy is a moron.

**princecharles** · 08-27-12, 07:50 AM

Maybe I'm just getting less angry with the world, but are I just don't see beating this kid up anymore.
This forum can be a tough place when strong personalities clash, but this poor kid has to live with his thought process 24 hrs a day, we can just stop by and throw rocks because it makes us feel better.

**cloverfield** · 08-27-12, 09:11 AM

Originally posted by princecharles

Maybe I'm just getting less angry with the world, but are I just don't see beating this kid up anymore.
This forum can be a tough place when strong personalities clash, but this poor kid has to live with his thought process 24 hrs a day, we can just stop by and throw rocks because it makes us feel better.

Its not beating someone up when they ask for your opinion.
Also the only reason why he replied ~18 times with "Thank you for your opinion" was not because he gave a shit..it was so that he could have 20 posts to PM Heritage Insider.