Matchbook is out of line

[noyb]

Most euros don't even do KYC when using a verified payment processor.

sorry, but this is complete bs, at least in my case. MB/Neteller are both verified payment processors and 95% of the eurobooks want my docs.

[Hareeba!]

Well yeah, but the OP said this was not a new account and that he had already played there; therefore, they must have gotten that information in the past. Why should he have expected that they would want it again? Does it say that they need this information re-sent every X number of years? Based on this language, it seems fair for him to have assumed that (a) since they required this information to approve his account for wagering and (b) since his account had been approved for wagering (and he said he recently won a bet)...that he was not required to further send this information. Think about it.

In my first response to him I said I didn't know why they would want it again.
Surely the obvious thing would be to ask them about that?

But his attitude would suggest he'd never have supplied it in the first place.

[Hareeba!]

look: matchbook, and many many other books (i'd say almost all of them) ask documents to prove your id at some point (and sometimes even a 2nd time). the fact you haven't experienced the same with other books means you have either been lucky or you haven't been withdrawing. either way. matchbook's request is not unusual and any complaint fighting this doesn't stand a chance.

almost everybody has either a passport, a drivers license or another id-document of some sort
it's true not everybody has a utility bill (let alone two) in his own name/address, but in my experience books also accept other documents with your adress on it (a bank statement for example).

we can go on and on in this thread whether books have the theoretical right to ask for id-documents, but that isn't going to help solve this issue. if you want your money (and want to play online anywhere at all), you will have to be willing to supply the necessary docs, that's all there's to it. otherwise, don't gamble online, it's just not possible without providing ID.

[Scooter]

did you even look for what they would require ?

"We will require a copy of your passport or driving license and proof of address in order to approve your account for wagering. All information is held securely using SSL protocol."

[I realize that your question is not addressed to me].

Thanks.

I can no longer use MB so didn't realize they have the above posted on site.

Regardless of what's going on in this case, it is professional that they're at least stating the above.

[MCherry281]

I've had a MB account for several years. Havent used it for a while and I decided to make a small deposit last night.

I won a bet and this morning I get an email saying I need to send them copies of my drivers license and 2 utility bills showing my address.

I told them I wont give them that info and I want to withdraw my balance.

Why is it that they wait until I win a bet before they harass me with this nonsense? I've had an account there for years and it was never a problem until now.

I couldn't even get my money out of the book. I did a book transfer to them after I hadn't played there for a few years. When I wanted to withdraw they wanted the usual crap like license and utility bill. That was fine but then they insisted on copies of a CC that I used years ago (that had expired since then and I cut up and threw away). Because I could not get the copy of the card my funds were pretty much stuck. That was the biggest crock of shit I'd ever heard of. I hate that book so much.

[Hareeba!]

I couldn't even get my money out of the book. I did a book transfer to them after I hadn't played there for a few years. When I wanted to withdraw they wanted the usual crap like license and utility bill. That was fine but then they insisted on copies of a CC that I used years ago (that had expired since then and I cut up and threw away). Because I could not get the copy of the card my funds were pretty much stuck. That was the biggest crock of shit I'd ever heard of. I hate that book so much.

You mustn't have tried hard enough.

Old cards happen to lots of players. I've had it happen to me. All decent books understand that and they have procedures to deal with it.

Sounds like you just gave up without telling them your full story or bothering to follow it through.

[Stumpage]

I've had sportsbooks in the past ask for my ID to be resent, though usually after several years since I originally submitted it. Not a common occurrence, but in my experience not unheard of (Greek was the latest to request a resend, several months back).....

[xKMACKx]

Made a withdrawl with them a few weeks ago using an online wallet, they asked for ID. Wasn't a hassle, I used a bank statement from a closed account so im not worried. Pinnacle has never asked for documents.

[Thremp]

sorry, but this is complete bs, at least in my case. MB/Neteller are both verified payment processors and 95% of the eurobooks want my docs.

Perhaps you have 19 Bet365 accounts and 1 WillHill account?

Either way you're wrong.

[Fire in da hole]

Sometimes the SBR mailbag gets stuff like this. Players will deposit and be so fearful of providing their documentation for unknown reasons and demand to have their funds returned. The bottom-line is that good books follow Know Your Customer (KYC) regulations either as a condition of operating a gaming license or just to protect themselves and unsuspecting third-parties of identity fraud. If you're going to send your funds to a sportsbook, you should be prepared to send ID/utility bill too.

Shouldn't this "Know Your Customer" idea be used prior to depositing? I love how they keep the money if you cannot provide documents. Apparently they used a CC and the book should credit it back to the CC, that way if the card was stolen it wouldn't do any harm. This Know Your Customer policy is a bunch of bullshit because the books benefit if you dont show the docs, because they keep the money.

[noyb]

Perhaps you have 19 Bet365 accounts and 1 WillHill account?

Either way you're wrong.

actually 0 bet365-accounts (they don't take dutch signups) and 1 willhill-account (which coincedentally did ask for id. are you somehow implying that they don't?).. i've got accounts with most books out there, and again 95% wants my docs.

not sure how i should respond to someone who is telling me i am wrong, while i know from my own experience i am not.

[Thremp]

Welp, your experience isn't representative of reality. Perhaps you're doing something fraudulent that requires additional verification.

We have shills in here saying Pinnacle asks for documentation which is laughable. And you claiming 95% of euro books require documentation which is laughable. If the Hareeba Plan suits you, whatever.

[noyb]

Welp, your experience isn't representative of reality.

are you from the UK?

[the sink]

almost all european books asks for ID-documents even if u deposit with moneybookers

[Hareeba!]

almost all european books asks for ID-documents even if u deposit with moneybookers

That's 100% on the mark and includes ALL UK and Australian books.

Why? Because it is the LAW.

[BranchDavidian]

I must be missing something. The OP's info is already at the book. He had to provide it in order to sign up. Now the book wants him to resend the info to make sure the initial info that he gave them when registering is true. After sending in the requested documentation, the book will have no more information that they already had at the time of registration. The OP is in no more danger of ID fraud after sending in the additional documents than he already was in from registration.

[Rich Boy]

Update:

Maybe they saw this thread, but they let me withdraw my balance without sending any information and closed my account.

I am happy with that and I will play at Pinny where they will not harass me.

[Jontheman]

Welp, your experience isn't representative of reality. Perhaps you're doing something fraudulent that requires additional verification.

We have shills in here saying Pinnacle asks for documentation which is laughable. And you claiming 95% of euro books require documentation which is laughable. If the Hareeba Plan suits you, whatever.

Thremp. This, and your previous posts are SO wilfully wrong you must be trolling.

For information of others: What NOYB says is accurate. The only exception I've come across is UK books and UK punters where, as they can check you address off public records, they sometimes don't bother you for docs at all, which is great.

Glad the OP got his money. A bit of negative publicity probably was enough for somebody at MB to get off their ass and find the old ID rather than take the lazy way and demand a new one off the player.

[durito]

Ive had euros send me wd without sending any id. Stan james just recently.

[Thremp]

Hareeba is again incorrect. It is NOT THE LAW. Please cite the laws and link if you wanna try to earn back a shred of your nonexistent credibility. You won't do this because there aren't any laws to this ends. I wish you'd permaban yourself from humanity. And considering your age. It should happen soon enough.

Jon, dunno what to say man. You're wrong and an idiot. Tough way to go through life. But whatever makes you happy.

noyb, no. Also, you still wrong bro. No matter how much you shout it. You still wrong.

[Emily_Haines]

Seriously what does the book do with a drivers license and a utility bill. It's not like the have access to country xyz database to verify the drivers license. Sending in a copy of a utility bills and drivers licenses is nothing but an exercise in time wasting.

You should have a secret code for all withdraws and once that code has been validated. End of discussion and payout request should be sent.

[Thremp]

Actually, that is what they do in some cases. However, most places just use it as a license to rob players. Asking for selective requirements. Only on withdrawal. Asking for bizarre photos etc.

SBR takes a ridiculous stance. Jazette has some of the best/clearest requirements in the industry. Though I doubt you'd ever here SBR promoting their verification system.

[Hareeba!]

Hareeba is again incorrect. It is NOT THE LAW. Please cite the laws and link if you wanna try to earn back a shred of your nonexistent credibility. You won't do this because there aren't any laws to this ends. I wish you'd permaban yourself from humanity. And considering your age. It should happen soon enough.

Jon, dunno what to say man. You're wrong and an idiot. Tough way to go through life. But whatever makes you happy.

noyb, no. Also, you still wrong bro. No matter how much you shout it. You still wrong.

Look who's talking credibility!

This obnoxious character who forever calls me a liar but NEVER ONCE has provided the slightest piece of EVIDENCE to prove his allegations.

And once again he's dead wrong as can be seen from the information in this link:
http://www.austrac.gov.au/customer_id.html

[noyb]

noyb, no. Also, you still wrong bro. No matter how much you shout it. You still wrong.

you know that story about that lunatic that had to get admitted into a mental asylum. he kept saying to himself: i'm not crazy, all the other people are. no offence but this kind of reminds me of you.
again, i know from experience what i wrote is true (and no, i'm not doing "something fraudulent that requires additional verification", no idea what that "something" could even be). several people in this thread have indicated they have had the exact same experience. yet you think everybody is wrong and you are right. sure, whatever you want.