Bet-at-home cheats their clients...

[Kuzma]

All correspondence has been conducted with Russian support. I give the translation, the original text is attached. I made a live-bet on the event TU(0.5) and during its consideration there was a scored goal. But a bookmaker took bets after scored goal. To my request to cancel a bet after the goal, they have refused. I brought a brief translation of the correspondence with the bookmaker below.
Bet-at-home:
We have rechecked the data.
You replaced the bet at 03:01:21.
The goal was scored at 03:01:48.
The bet has counted correctly.
My response:
Excuse me, but I disagree. I placed a bet during the execution of free kick and at this time there was 3:01:21, but you was still considering my bet for some time and accepted it when the goal had already been scored! I was waiting for the automatic cancellation of the bet , as usual, but how I was unpleasantly surprised that you accepted a bet all the same when the ball had already pulled out of the gate.
Bet-at-home:
In our company there is a rule to consider, that the time of the adoption bet is the time of your confirming a bet. Even if the actual confirmation of your request from our side, as you said, would have occurred a little later, you've made the decision to place bet and confirmed.It was at 3:01:21, when the goal was not scored.
My response:
You reason very strangely!Is this an official position of your betting company? Then why is there the time interval of a consideration of live-bets? Such use of the interval for live-bets gives unequal advantages to your office. Namely, you accept or reject the bets by the result of the event! But it is unfair!You have already a profit.
It is strange that you have clearly decided this controversial case in your favor, not showing loyalty to players. So on the basis of the above I propose to cancel a bet.

[in play, run(s)]

"In our company there is a rule to consider, that the time of the adoption bet is the time of your confirming a bet. Even if the actual confirmation of your request from our side, as you said, would have occurred a little later, you've made the decision to place bet and confirmed.It was at 3:01:21, when the goal was not scored."

That's truly incredible. It effectively means that they openly admit to cheat their customers. They reserve the right to accept losing bets when a goal has been scored in the meantime, while rejecting all other bets.

[Hareeba!]

A very ordinary book at best, imposing severe limits quickly

No good reason to maintain an account with them

[schlichting]

I never had problems with them... I already made several withdraws and recommend.

[in play, run(s)]

A very ordinary book at best, imposing severe limits quickly

No good reason to maintain an account with them

How exactly is this related to the OP's issue?
Apart from that, it's absolutely wrong, Bet-At-Home has high limits for an euro book and they have a reputation for not limiting most people at all...

[Hareeba!]

How exactly is this related to the OP's issue?
Apart from that, it's absolutely wrong, Bet-At-Home has high limits for an euro book and they have a reputation for not limiting most people at all...

I can only speak from my own experience of being severely limited by them.

And the OP's experience backs up my overall opinion of them as a very ordinary book even by European standards.

[in play, run(s)]

I've heard they impose limits if you beat them heavily on niche markets and props, but still, from among all the european books they're one of the slowest to limit you, if at all. And again, from among all the european books, their limits are among the highest, they even accept higher amounts on obscure leagues and prop bets. Just do a forum search for bet-at-home and limiting issues, you won't find much
Hell, they won't even bother to cancel wagers on bad lines... they take the line off the board once they notice, but they pay you, lol. So I'm quite shocked to hear about the OP's issue, because I've been with them for like 5 years and never had a problem. I'm curious how they'll react if SBR approach them, because they're on the wrong side here in my opinion.

[Kuzma]

I've heard they impose limits if you beat them heavily on niche markets and props, but still, from among all the european books they're one of the slowest to limit you, if at all. And again, from among all the european books, their limits are among the highest, they even accept higher amounts on obscure leagues and prop bets. Just do a forum search for bet-at-home and limiting issues, you won't find much
Hell, they won't even bother to cancel wagers on bad lines... they take the line off the board once they notice, but they pay you, lol. So I'm quite shocked to hear about the OP's issue, because I've been with them for like 5 years and never had a problem. I'm curious how they'll react if SBR approach them, because they're on the wrong side here in my opinion.

Thank you for your comment.

[Kuzma]

I hope this is not official position of the book and the only employee Russian-support.

[faststeady]

I've heard they impose limits if you beat them heavily on niche markets and props, but still, from among all the european books they're one of the slowest to limit you, if at all. And again, from among all the european books, their limits are among the highest, they even accept higher amounts on obscure leagues and prop bets. Just do a forum search for bet-at-home and limiting issues, you won't find much
Hell, they won't even bother to cancel wagers on bad lines... they take the line off the board once they notice, but they pay you, lol. So I'm quite shocked to hear about the OP's issue, because I've been with them for like 5 years and never had a problem. I'm curious how they'll react if SBR approach them, because they're on the wrong side here in my opinion.

this is spot on

[Hareeba!]

this is spot on

not quite ... I did beat them but certainly not "heavily"

[dr_wolf]

common sport book this is obviously ,have you make a complain to SBR?

[Kuzma]

common sport book this is obviously ,have you make a complain to SBR?

I'm a beginner at this forum. I wrote a personal message to Lou asking to help me to resolve this controversial case fairly and influence on the bet-at-home. What could I do in addition?

[austin]

in-live bets are never guaranteed even at pinnacle

[Hareeba!]

I'm a beginner at this forum. I wrote a personal message to Lou asking to help me to resolve this controversial case fairly and influence on the bet-at-home. What could I do in addition?

http://www.sportsbookreview.com/Sportsbook+Complaint.aspx

you may also want to report it to IBAS

but frankly, without any evidence to back up your claim I can't see much hope here

does your account statement show the bet having been paid and then changed ?

[Kuzma]

http://www.sportsbookreview.com/Spor...Complaint.aspx

you may also want to report it to IBAS

but frankly, without any evidence to back up your claim I can't see much hope here

does your account statement show the bet having been paid and then changed ?

Thank you for the advice. I have a correspondence with Russian-support and bet ticket details.

[EastStirling]

in-live bets are never guaranteed even at pinnacle

That's kinda true. There are always problems that can be expected... unfortunately

[Kuzma]

That's kinda true. There are always problems that can be expected... unfortunately

If I silent it will become the rule

[jozomir]

Only where they cheat are their funny odds, like in tennis, where it is common to have 1.80 - 1.70 odds on the winner.

[necro]

they will limit you quick but otherwise they are fair.

[qukubau]

they paid me every time within 24h.

[Kuzma]

they paid me every time within 24h.

How is it concerning to my thread?

[kloss]

My response:
Excuse me, but I disagree. I placed a bet during the execution of free kick and at this time there was 3:01:21, but you was still considering my bet for some time and accepted it when the goal had already been scored! I was waiting for the automatic cancellation of the bet , as usual, but how I was unpleasantly surprised that you accepted a bet all the same when the ball had already pulled out of the gate.

Well, there is a delay between time in the stream, and time in the site, from seconds till minute(s).

[SBR Lou]

Hi Kuzma,

Your complaint has been received and assigned to Justin of the disputes team.

[in play, run(s)]

Well, there is a delay between time in the stream, and time in the site, from seconds till minute(s).

In this case, it's irrelevant. He placed his bet WHILE the penalty kick was about to be taken, not 10 seconds before or something. If you argue like that, it has to mean that in fact bet-at-home follow a 10 second delayed stream and thus have accepted his bet because they didn't knew a penalty kick would happen, which is highly unlikely.

[jimbo747]

A very ordinary book at best, imposing severe limits quickly

No good reason to maintain an account with them

Other than the fact they offer some of the best cash reload bonuses a couple of times a year, high limits and payouts within an hour or two?

[Hareeba!]

Other than the fact they offer some of the best cash reload bonuses a couple of times a year, high limits and payouts within an hour or two?

they get no extra points from me for fast payouts ... for me that is exactly what I expect and get from all my books - just standard practice

high limits ? lol !
the reason I no longer play is my limits are an insult

reload bonuses ?
why would I be reloading if I'm winning?

[Kuzma]

Hi Kuzma,

Your complaint has been received and assigned to Justin of the disputes team.

I am very grateful to you.

[Stefan]

reload bonuses ?
why would I be reloading if I'm winning?

That's a joke, isn't it? If you find money on the street, you wouldn't collect it because your wallet is full?

[Hareeba!]

That's a joke, isn't it? If you find money on the street, you wouldn't collect it because your wallet is full?

I don't find it worthwhile putting more money into an account which is already adequately funded and then being forced to turnover that money and any bonus betting in $20 increments even if the account would qualify for it.

[cristianbet]

Happened to me once at Bet365.
I bet on tennis on who to win a set during a tiebreak. The trader delayed the bet so much , he accepted it after the tiebreak finished, of course my player lost.

[neverstoppers23]

That's kinda true. There are always problems that can be expected... unfortunately

Not on bodog's system, it can basically take bets instantly.

Much faster then any other in play bet system I have seen.