You have to wager 2 times your deposit at 5dimes to request a payout

[josepgb]

Yes, even if you don't have any bonus or reward.
This is for non EEUU customers
After 6 years as a customer of 5 dimes today I discovered astonished that a new rule
forces the player to wager 2 times the initial deposit to be able to request a payout!

And the quote must be at least @2 in the rollout!

that's a copy of my todays chat

http://www.5dimes.com/PopUpsFromRewardsAndPromotions/redemptionrules.html

Please note the answers in BOLD


Please wait for a site operator to respond.
You are now chatting with 'Operator'
Operator: Welcome to our live chat service, how may I help you?
Me: Hi Operator
Operator: Hello. How may I assist you today?
Me: I just got a payout cancelled because I haven't bet all the deposit I previously made
Operator: Can you please confirm your account number and password?
Me: Now I bet the remaining of that depodit, pls can you check if all is ok
Me: xxxxxxxxx
Me: XXXXXXX
Operator: Let me check your account, just a moment
Me: and process the payout ASAP?
Me: I made deposit of $315,xx
Me: and I placed two bets, one of $100, lost
Me: and one of 115,93, won
Me: I requested the total for payout, but a colleague of you told me that I had to bet the remaining $100 to be able to request the payout
Me: that's what I made
Me: Operator, you still there?
Operator: Yes sir... I am checking on your account...
Operator: Just a moment please
Me: tks
Operator: Your patience is appreciated. I will be with you shortly
Me: tks, but what is so complicated?
Operator: Your account is been reviewed by my supervisor... I'm waiting for a reply only...
Operator: It won't take any longer than a couple of minutes...
Me: iep, tks
Operator: Mr. XXXX... On the prior chat you had with us, the representative told you that you were supposed to accomplish a 2 time rollover, which means you are supposed to wager $315.93 two times. Afterwards, along the chat, the clerk misunderstands and accepts what you said without checking and agrees on the one time rollover...
Me: of course, that was not a bonus
Me: there's no reason for the 2 times rollover
Me: why I have to bet 2 times an amount that I deposited?
Operator: Yes Mr. XXXXX... all deposits must accomplish a 2 time rollover on the full amount of the deposit prior to any payouts...
Me: ??
Me: how old is this rule?
Me: how old?
Me: never been such as thing in my 6 years in 5 dimes
Operator: Otherwise they'll incur into an administrative fee...
Operator: now...
Me: the 15$ fee?
Operator: I spoke about your situation to the manager, and he agreed to send you the funds this one time as an exception... but for future references, from this point on... you must wager your deposit two times before you request a payout...
Me: ok, pls can you send me the rules where this is explained?
Me: or the link?
Operator: Customers from outside of North America are required to roll over their deposit amount TWICE before qualifying for a redemption to be processed without incurring in an administrative fee.
Operator: Whenever you make a deposit you must justify this with action in the account (Meaning winning, pushing or losing wagers). You must complete a 2 time roll over before you can request a payout
Me: I'm ok, but this is stated in the website?
Me: somewhere?
Me: no probs over here, but I want to know this for the future
Operator: Just a moment please
Me: tks
Operator: http://www.5dimes.com/PopUpsFromRewa...tionrules.html
Operator: Is there anything else I can assist you with?
Operator: Oh... let process the payout now..
Me: yeah pls
Me: let me check the link
Operator: All you have to do is simply go online and make the request in there...
Operator: Once you've done it, please let me know so I can process it right away...
Me: yeah
Me: please go ahead
Me: I'm reading this, but it looks like being for bonuses
Me: not for real money
Me: free plays I mean
Operator: It is for money sir... all funds must be rolled over two times... otherwise what would be the purpose of the sportsbook?
Operator: We want to have a shot at the money as much as you...
Me: ok, ok good to know
Operator: So, can you make the request of the funds online so I can take care of it now?
Me: it is already made
Operator: Let me check your account, just a moment
Me: tks
Me: there's a pending payout of $966
Operator: Let me process this now... one minute please..
Me: tks
Me: I got the email
Me: just out of curiosity
Me: what would be that administrative fee?
Operator: It is a 5% of the total amount of the funds.
Me: Ok, tks Operator
Operator: You're welcome
Me: so, if the bet I placed now is won
Me: I'll have to roll over the initial deposit before to request a payout?
Operator: Yes... you must wager at least $315 more as this is what you are due on the rollover...
Me: ok, tks good to know
Operator: Remember that the "Wager amount" is always the lowest of the two (risk or win)
Me: this is
Me: I have to place a bet risking 315
Me: is that ok?
Operator: That means that if you risk $5 to win $315. we'll count the risk ($5) towards the rollover... if you risk $315 to win $5 we'll count the win ($5) towards the rollover.
Me: ah!
Me: wow
Operator: Yes sir... that is called "The wager amount"
Me: do you know this is the first sportsbook I know to force the customers to place two times a bet to get a payout?
Me: I don't apply for any bonus, so it sound a bit odd to me
Me: but ok, rules are rules
Operator: Really? I have worked for several sportsbooks and they all have the same rule... some may change on the times of the rollover, but they all request some action before the payout is done...
Me: yeah, this is if you get some bonus
Me: but money of the customer.. haven't seen any
Operator: Like I mentioned before, otherwise there is no point on having a sportsbook and might as well open a bank!
Me: ?
Me: If I deposit 315 and I place a bet, I risk my funds against you
Me: if I lose you win
Me: that's how it works
Me: but no problems
Operator: Yes... that's how it works!
Me: thanks for your help Operator
Operator: You're welcome
Operator: Is there anything else I can assist you with?

[sundin4prez]

some books want you to atleast rollover once... but this complete bullshit...." We want to have a shot at the money as much as you..."

this doesn't seem right.... 2x rollover to get YOUR money...

[MTek]

The Ironic part is 5 dimes is an "A" rated book by SBR, and they bash other books who dont deserve to be bashed

[frizzelli]

gangster thank god i chose bookmaker.com i almost signed up with these guys even though I'm in north America I don't respect this business practice at all.

[JerseyShop101]

We all know a 1 time rollover makes sense (so the books are not used like a bank), but there shouldn't be anything more than that when no bonus is involved.

[JerseyShop101]

Operator: It is for money sir... all funds must be rolled over two times... otherwise what would be the purpose of the sportsbook?
Operator: We want to have a shot at the money as much as you...


I've deposited on a Sunday night at Betjamaica for the late night baseball game. Placed that one wager, Won, and received a payout the next day- cash in hand.

[bubba]

i have no problem with this, if the rule is clearly stated on the website

[JerseyShop101]

http://www.5dimes.com/PopUpsFromRewardsAndPromotions/redemptionrules.html

Customers from outside of North America are required to roll over their deposit amount TWICE (plus cash back rewards if requested) before qualifying for a redemption to be processed without incurring in an administrative fee.

I wonder why customers outsiide the US, sometimes get the shaft in regards to bonuses and such.

[John Dough]

i have no problem with this, if the rule is clearly stated on the website

Agreed.

[josepgb]

I've no problem either, but they should advice of rules changes.... I cannot been checking the rules everyday... If I would know this rule, I wouldn't place the bet there...
and I been customer of 5dimes for 6 years, lost and won money, and I'm everything except a bonus hunter

[josepgb]

and also, this is the only sportsbook I know to request a x2 rollout at @2 quote to pay the winnings. Again, sounds a bit odd to me. I was happy with 5dimes , but honestly, this rule sucks to me

[John Dough]

I don't understand why guys deposit and cashout so frequently, but that's your prerogative.

As for it being the book's responsibility to notify you every time they change a policy, that's just silly IMO. It's your responsibility to check current policies before depositing at a book, regardless of how long you've been using them.

[Santo]

http://www.5dimes.com/PopUpsFromRewa...tionrules.html

Customers from outside of North America are required to roll over their deposit amount TWICE (plus cash back rewards if requested) before qualifying for a redemption to be processed without incurring in an administrative fee.

I wonder why customers outsiide the US, sometimes get the shaft in regards to bonuses and such.

Simple really. The NA-focussed books will find Non-NA players far less profitable, as they're less likely to be (purely) recreational.

[josepgb]

When ou sign for a book, you agree to the rules. And this is like a contract. If one of the sides changes the rules, must notify the other side. Imagine that they change the rule so you have to roll out your deposit plus your winning 4 times at @4 from one day to another? That will be a thief! and they can blame you to don't read the rules every second?

And I deposit and retire when I want, that's my decision. Te more you keep the money in the book, the more risk you have to loose it

[dynamite140]

Let me get this straight. So if you are in the USA, its only wager 1 time to request payout or book trasnfer correct? Its always been like this the last few years.

[josepgb]

Yes dynamite, as it was for non USA customers for the past 6 years...
anyway, remember to check the rules everyday before to deposit to avoid surprises

[Chuck Sims]

These rules have been in place for people who abuse the system. 5Dimes has actually had people deposit, not make any bets and then request a transfer to another sportsbook. These fucks have spolied it for all of us. 1x-4x Rollover is now required for all sportsbooks.

frizzelli, this might open your eyes. Bookmaker has a rollover too.

[Ruifgalmeida]

stupid rule, but I can live with that, I normaly deposit and only withdraw after a few months

[donkdown]

These rules have been in place for people who abuse the system. 5Dimes has actually had people deposit, not make any bets and then request a transfer to another sportsbook. These fucks have spolied it for all of us. 1x-4x Rollover is now required for all sportsbooks.

frizzelli, this might open your eyes. Bookmaker has a rollover too.

Chuck hit the nail on the head..

[BiGTonyHAHA]

Ive been using 5 dimes for about 3 months now and only how to wager my intial deposit once before I requested a payout. In READING THE RULES prior to the deposit i only deposited 300.Other books are worse in rollsover imo. I deposit anywhere between 100-250$ through ** on a daily basis and have requested a payout of $700 **, $220 ** and another $300 **. And the 220 and 300 where 2 consectutive weeks around saturday the 7th of aug of 220 and 300 of 31st of july and got them next day ** no issues at all. Maybe you should fill out a hurt feelings report.

[increasedodds]

Who cares. I wish books made you roll it over 10 or 20 times. It is a pain to move money. Books don't want to do it. If they had better rollover requirements, it would be easier to get paid quickly.

No book wants customers that are in an out every 2 days.

[RichardGeorge]

I take it most people have no idea what these sportsbooks have to pay on processing between depositing and withdrawing.

If you send money through **/**, they are still being charged by processors to pick that money up... not to mention the fact that as long as you deposit enough, they reimburse your fees... which is a loss on there end. CC Processors? VERY expensive.

If people are depositing, rolling it over once and requesting a withdrawal, they lose LOTS of money on those two transactions and it obviously is very -EV for them.

[Chopsticks]

Pinnacle also has a rollover for deposits (above the 1x standard) even when no bonuses are involved. They won't tell you what the rollover is but say that it is individually and based on account history.

It has not happened to me but I saw the e-mail that someone received. Strange.

[limitation]

You are too stupid to request a payout after you just deposited the money. Either gamble like a man or stop requesting a payout after you just deposited the money.

[Bradyd]

Honestly, I see nothing wrong with that payout rule. Sounds like a lot of foolishness to be depositing just to turn around and withdraw without really risking anything.. If you are broke, than don't put any money in there. If you need the money right away, than don't put any money in there. If you only want to risk a certain amount, than only put a certain amount in the account.

[josepgb]

Honestly, I see nothing wrong with that payout rule. Sounds like a lot of foolishness to be depositing just to turn around and withdraw without really risking anything.. If you are broke, than don't put any money in there. If you need the money right away, than don't put any money in there. If you only want to risk a certain amount, than only put a certain amount in the account.

what are you on about? I deposited 315 $, so I'm not broke man, not at all. And I placed a bet of $115 and another of $100 in a tennis parlay to get $890. I won. I haven't risked anything you think? What they want, money as charity? If I x3 my initial deposit I get the money, because I risked it enough. It is not easy to win such as wagers. And I place it in a better quotes in another sportsbook or what I'd like to do. It's my money. I will never bet again in 5dimes

[limitation]

Go ahead and move to other books. Make sure you read their rules and understand roll over requirements before you bitch again about withdrawing after you just deposited the money. Do you think it's free to send money back to you? Get a clue. Of course, they want you to complete certain roll over requirements otherwise they have to pay for the fees to send you the money back after you just deposited it.

[josepgb]

Are you working for 5 dimes man? What do you mean, if I rollover the initial stake they will avoid those fees? Or they will have more chances to get my money?
I paid my 15$ fee for withdrawing with moneybookers..... And yes, I'll move to another sportsbook who informs their customers of any significant rule change. Lookslike when you become a winner in 5dimes, things change

[limitation]

You can get one free payout per month in 5 dimes if you complete their roll over requirements and follow their rules.

[josepgb]

That's the reason of the rule

Operator: It is for money sir... all funds must be rolled over two times... otherwise what would be the purpose of the sportsbook?
Operator: We want to have a shot at the money as much as you..

They want a shot at the money, not one really, they want two shots. Stop excusing avoid fees and bullshit, they want losers, not winners

[limitation]

Most of the sports books have roll over requirements. It's not excuse, it's part of the rules. Otherwise, people like you would abuse the system and ask for the payout everyday and adding up the cost of payout fees. If you don't want to follow the rules and roll over requirements, either use the local bookie or go to Vegas. Or don't gamble at all.

[josepgb]

abuse the system???????? I risked my money, I risked to lose it all! Those are the rules of sports betting! I paid my 15$ fee, for withdraw so I haven't abused the system at all.

Bye bye 5dimes, welcome Pinnacle!

Tks "Operator", I mean limitation, you did a good job for the house, hope you get rewarded (if you follow your x2 rollover and read your house rules, they may change sudenly)


Gamble like a man? Lose like a man you meant?

[rumple]

Im on 5 dimes side, cheap move by the OP.

[limitation]

I am sure you are the type of the person who requests payout everyday. Better stick with the local.

[josepgb]

I request the payout when I think it is enough, and when I win enough. With the old rules I used to lose money at 5dimes for years, since I had a big win. And I could start losing again. It's a shame that money could go to pinnacle instead of 5dimes for a stupid rule, don't you think?
I deserve respect to put my money at risk at YOUR house for so many years, a shame this respect gets lost as soon as you start to win. You can insult me, but you let me down as a customer.